Criteria for Each Category Award

Divisional Awards

BEST AFTERMARKET & RETAIL BUSINESS (Small Business)
BUSINESS OVERVIEW 0% of total
Provide an overview of your business. You could list location, establishment date, specialisations and number of employees. Your overview can be submitted in written format (100 words or less) or as a video or audio recording (two minutes or less). The Business Overview does not attract a score, but does help the judges learn more about your business and its operations.

Example: ABC Motors was established in 1983 in Swan Hill. It specialises in brake and clutch services, and radiator repairs. Customers include local motorists, along with other automotive businesses, for which we conduct work on a sub-contract basis. The business currently employs seven staff, including a part-time bookkeeper and a second-year apprentice.  (51 words)

0%
BUSINESS MANAGEMENT  –
Leadership and Operational Efficiency
25% of total

During 2018 did you implement, maintain &/or enhance:
1. written workplace policies?
2. workshop equipment?
3. IT hardware &/or software?
4. improved efficiencies through workplace design &/or layout?
5. any continuous improvement strategies?

5%

Explain your business’ development achievements and provide specific examples.
You can expand on any of the above topics or list items like workplace accreditations/certifications or any accomplishments. For example, you achieved a financial milestone, implemented new accounting software, or introduced a more efficient operating system. Your overview can be submitted in written format (200 words or less) or as a video or audio recording (two minutes or less).

Example: ABC Motors keeps written policies on staff inductions, workplace behavior and social media use. Staff expectations, such as working hours, comfort breaks and good customer service are posted in the staff kitchen and are emailed to new staff members. We recently changed the floorplan to ensure safer vehicle movement and a more efficient workflow. Our new accounting system saves three hours per week, which allows our bookkeeper to also perform some secretarial services. Our second-year apprentice recently won a World Skills award for mechanical repair.  (85 words)

20%
WORKPLACE PRACTICES  –
Safety, Environment & Training
25% of total

During 2018 did your business provide, maintain &/or improve on:
1. access to written workplace safety policies and procedures?
2. a consultative mechanism for a system allowing employees to voice health and safety matters?
3. training on plant, equipment and systems of work?
4. an emergency management plan, equipment and training?
5. a policy regarding sustainable practices in order to minimise the risk to the environment?

5%

Explain your business’ workplace practices and provide specific examples.
You can expand on any of the above topics or list items like staff accomplishments, the maintenance of a safe and organised workshop, or any training undertaken. For example, provision of first aid training, designated no-go areas, health and safety policies and briefings, provision of spill kits, recycled water, or solar panels. Your overview can be submitted in written format (200 words or less) or as a video or audio recording (two minutes or less).

Example: ABC Motors has clear expectations of staff and customers concerning workplace safety. A detailed safety handbook is given to each new employee and a hardcopy is available in the staff kitchen. We have two staff trained in first aid by St John Ambulance and they receive refresher courses every 12 months. We recently purchased a new hoist and all staff members received training on its safe operation. ABC Motors has a fully equipped first aid kit and maintained fire extinguisher, and we have solar panels and use recycled water when washing customer vehicles.  (93 words)

20%
CUSTOMER SERVICE  –
Acquisition, Retention & Experience
25% of total

During 2018 did your business:
1. execute a customer attraction &/or retention strategy?
2. provide itemised and transparent billing &/or customer advice?
3. provide collected customer feedback to staff?
4. have a customer complaint process?
5. have a customer friendly reception &/or service area?

5%

Explain how your business delivers superior customer service.
You can expand on any of the above topics or list items like customer retention strategies, complimentary benefits, or a customer loyalty program. For example, the provision of customer pick-up/drop-off services, providing an online booking system, or conducting customer surveys. Your overview can be submitted in written format (200 words or less) or as a video or audio recording (two minutes or less).

Example: ABC Motors has an up-to-date customer database, which grew by 12 percent over the 2018 calendar year, We also have some customers who have been with us for 25 years, We attract new clients by offering referral discounts and every new customer receives 15 percent off their first service. We wash all customer cars for free and put a box of branded mints in their gloveboxes. We respond to all questions on our Facebook page and website within 24 hours and if there is a complaint I call personally to sort out the problem. Our website features a mobile-friendly booking page.  (101 words)

20%
MARKETING & COMMUNICATIONS  –
Presentation, Outreach & Community
25% of total

During 2018 did your business:
1. improve or enhance the presentation of its premises?
2. create, maintain or update a company website?
3. advertise its products &/or services?
4. conduct social media &/or local innovative marketing activities?
5. measure its marketing and communications activities?

5%

Explain your business’ marketing and communications activities and provide specific examples.
You can expand on any of the above topics or list items like communications strategies, marketing collateral, or community-facing activities. For example, conducting customer information nights, writing a newsletter or blog, or providing sponsorships or donations to the local community. Your overview can be submitted in written format (200 words or less) or as a video or audio recording (two minutes or less).

Example: ABC Motors has a written marketing strategy and a dedicated budget that is reviewed each financial year. During 2018 we began writing a blog on our website and Facebook page and we conducted two very successful customer information nights where we demonstrated basic vehicle maintenance and how to change a wheel. ABC Motors sponsored the Swan Hill Giants AFL team for the 2018 season and we provided five ‘free brake safety checks’ for the Swan Hill Primary School raffle. We advertise our service and weekly special in the Swan Hill Gazette.  (91 words)

20%
SUPPORTING DOCUMENTATION

BUSINESS MANAGEMENT
Provide by uploading supporting documentation. For example, copies of policies, workflow plans, certifications, etc.

WORKPLACE PRACTICES
Provide by uploading supporting documentation. For example, photos/scans of manuals, policies or check-lists, etc.

CUSTOMER SERVICE
Provide by uploading supporting documentation. For example, photos/scans/recordings of billing methods, on-hold telephone messages, customer surveys, etc.

MARKETING & COMMUNICATIONS
Provide by uploading supporting documentation. For example, photos/video of your business’ facade, workshop reception, customer lounge, customer parking area; or a copy of your marketing plan, etc.

 

BEST AFTERMARKET & RETAIL BUSINESS (Large Business)
BUSINESS OVERVIEW 0% of total
Provide an overview of your business. You could list location, establishment date, specialisations and number of employees. Your overview can be submitted in written format (100 words or less) or as a video or audio recording (two minutes or less). The Business Overview does not attract a score, but does help the judges learn more about your business and its operations.

Example: ABC Motors was established in 1983 in Swan Hill. It specialises in brake and clutch services, and radiator repairs. Customers include local motorists, along with other automotive businesses, for which we conduct work on a sub-contract basis. The business currently employs seven staff, including a part-time bookkeeper and a second-year apprentice.  (51 words)

0%
BUSINESS MANAGEMENT  –
Leadership and Operational Efficiency
25% of total

During 2018 did you implement, maintain &/or enhance:
1. written workplace policies?
2. workshop equipment?
3. IT hardware &/or software?
4. improved efficiencies through workplace design &/or layout?
5. any continuous improvement strategies?

5%

Explain your business’ development achievements and provide specific examples.
You can expand on any of the above topics or list items like workplace accreditations/certifications or any accomplishments. For example, you achieved a financial milestone, implemented new accounting software, or introduced a more efficient operating system. Your overview can be submitted in written format (200 words or less) or as a video or audio recording (two minutes or less).

Example: ABC Motors keeps written policies on staff inductions, workplace behavior and social media use. Staff expectations, such as working hours, comfort breaks and good customer service are posted in the staff kitchen and are emailed to new staff members. We recently changed the floorplan to ensure safer vehicle movement and a more efficient workflow. Our new accounting system saves three hours per week, which allows our bookkeeper to also perform some secretarial services. Our second-year apprentice recently won a World Skills award for mechanical repair.  (85 words)

20%
WORKPLACE PRACTICES  –
Safety, Environment & Training
25% of total

During 2018 did your business provide, maintain &/or improve on:
1. access to written workplace safety policies and procedures?
2. a consultative mechanism for a system allowing employees to voice health and safety matters?
3. training on plant, equipment and systems of work?
4. an emergency management plan, equipment and training?
5. a policy regarding sustainable practices in order to minimise the risk to the environment?

5%

Explain your business’ workplace practices and provide specific examples.
You can expand on any of the above topics or list items like staff accomplishments, the maintenance of a safe and organised workshop, or any training undertaken. For example, provision of first aid training, designated no-go areas, health and safety policies and briefings, provision of spill kits, recycled water, or solar panels. Your overview can be submitted in written format (200 words or less) or as a video or audio recording (two minutes or less).

Example: ABC Motors has clear expectations of staff and customers concerning workplace safety. A detailed safety handbook is given to each new employee and a hardcopy is available in the staff kitchen. We have two staff trained in first aid by St John Ambulance and they receive refresher courses every 12 months. We recently purchased a new hoist and all staff members received training on its safe operation. ABC Motors has a fully equipped first aid kit and maintained fire extinguisher, and we have solar panels and use recycled water when washing customer vehicles.  (93 words)

20%
CUSTOMER SERVICE  –
Acquisition, Retention & Experience
25% of total

During 2018 did your business:
1. execute a customer attraction &/or retention strategy?
2. provide itemised and transparent billing &/or customer advice?
3. provide collected customer feedback to staff?
4. have a customer complaint process?
5. have a customer friendly reception &/or service area?

5%

Explain how your business delivers superior customer service.
You can expand on any of the above topics or list items like customer retention strategies, complimentary benefits, or a customer loyalty program. For example, the provision of customer pick-up/drop-off services, providing an online booking system, or conducting customer surveys. Your overview can be submitted in written format (200 words or less) or as a video or audio recording (two minutes or less).

Example: ABC Motors has an up-to-date customer database, which grew by 12 percent over the 2018 calendar year, We also have some customers who have been with us for 25 years, We attract new clients by offering referral discounts and every new customer receives 15 percent off their first service. We wash all customer cars for free and put a box of branded mints in their gloveboxes. We respond to all questions on our Facebook page and website within 24 hours and if there is a complaint I call personally to sort out the problem. Our website features a mobile-friendly booking page.  (101 words)

20%
MARKETING & COMMUNICATIONS  –
Presentation, Outreach & Community
25% of total

During 2018 did your business:
1. improve or enhance the presentation of its premises?
2. create, maintain or update a company website?
3. advertise its products &/or services?
4. conduct social media &/or local innovative marketing activities?
5. measure its marketing and communications activities?

5%

Explain your business’ marketing and communications activities and provide specific examples.
You can expand on any of the above topics or list items like communications strategies, marketing collateral, or community-facing activities. For example, conducting customer information nights, writing a newsletter or blog, or providing sponsorships or donations to the local community. Your overview can be submitted in written format (200 words or less) or as a video or audio recording (two minutes or less).

Example: ABC Motors has a written marketing strategy and a dedicated budget that is reviewed each financial year. During 2018 we began writing a blog on our website and Facebook page and we conducted two very successful customer information nights where we demonstrated basic vehicle maintenance and how to change a wheel. ABC Motors sponsored the Swan Hill Giants AFL team for the 2018 season and we provided five ‘free brake safety checks’ for the Swan Hill Primary School raffle. We advertise our service and weekly special in the Swan Hill Gazette.  (91 words)

20%
SUPPORTING DOCUMENTATION

BUSINESS MANAGEMENT
Provide by uploading supporting documentation. For example, copies of policies, workflow plans, certifications, etc.

WORKPLACE PRACTICES
Provide by uploading supporting documentation. For example, photos/scans of manuals, policies or check-lists, etc.

CUSTOMER SERVICE
Provide by uploading supporting documentation. For example, photos/scans/recordings of billing methods, on-hold telephone messages, customer surveys, etc.

MARKETING & COMMUNICATIONS
Provide by uploading supporting documentation. For example, photos/video of your business’ facade, workshop reception, customer lounge, customer parking area; or a copy of your marketing plan, etc.

 

BEST AUTO ELECTRICAL (Small Business)
BUSINESS OVERVIEW 0% of total
Provide an overview of your business. You could list location, establishment date, specialisations and number of employees. Your overview can be submitted in written format (100 words or less) or as a video or audio recording (two minutes or less). The Business Overview does not attract a score, but does help the judges learn more about your business and its operations.

Example: ABC Motors was established in 1983 in Swan Hill. It specialises in brake and clutch services, and radiator repairs. Customers include local motorists, along with other automotive businesses, for which we conduct work on a sub-contract basis. The business currently employs seven staff, including a part-time bookkeeper and a second-year apprentice.  (51 words)

0%
BUSINESS MANAGEMENT  –
Leadership and Operational Efficiency
25% of total

During 2018 did you implement, maintain &/or enhance:
1. written workplace policies?
2. workshop equipment?
3. IT hardware &/or software?
4. improved efficiencies through workplace design &/or layout?
5. any continuous improvement strategies?

5%

Explain your business’ development achievements and provide specific examples.
You can expand on any of the above topics or list items like workplace accreditations/certifications or any accomplishments. For example, you achieved a financial milestone, implemented new accounting software, or introduced a more efficient operating system. Your overview can be submitted in written format (200 words or less) or as a video or audio recording (two minutes or less).

Example: ABC Motors keeps written policies on staff inductions, workplace behavior and social media use. Staff expectations, such as working hours, comfort breaks and good customer service are posted in the staff kitchen and are emailed to new staff members. We recently changed the floorplan to ensure safer vehicle movement and a more efficient workflow. Our new accounting system saves three hours per week, which allows our bookkeeper to also perform some secretarial services. Our second-year apprentice recently won a World Skills award for mechanical repair.  (85 words)

20%
WORKPLACE PRACTICES  –
Safety, Environment & Training
25% of total

During 2018 did your business provide, maintain &/or improve on:
1. access to written workplace safety policies and procedures?
2. a consultative mechanism for a system allowing employees to voice health and safety matters?
3. training on plant, equipment and systems of work?
4. an emergency management plan, equipment and training?
5. a policy regarding sustainable practices in order to minimise the risk to the environment?

5%

Explain your business’ workplace practices and provide specific examples.
You can expand on any of the above topics or list items like staff accomplishments, the maintenance of a safe and organised workshop, or any training undertaken. For example, provision of first aid training, designated no-go areas, health and safety policies and briefings, provision of spill kits, recycled water, or solar panels. Your overview can be submitted in written format (200 words or less) or as a video or audio recording (two minutes or less).

Example: ABC Motors has clear expectations of staff and customers concerning workplace safety. A detailed safety handbook is given to each new employee and a hardcopy is available in the staff kitchen. We have two staff trained in first aid by St John Ambulance and they receive refresher courses every 12 months. We recently purchased a new hoist and all staff members received training on its safe operation. ABC Motors has a fully equipped first aid kit and maintained fire extinguisher, and we have solar panels and use recycled water when washing customer vehicles.  (93 words)

20%
CUSTOMER SERVICE  –
Acquisition, Retention & Experience
25% of total

During 2018 did your business:
1. execute a customer attraction &/or retention strategy?
2. provide itemised and transparent billing &/or customer advice?
3. provide collected customer feedback to staff?
4. have a customer complaint process?
5. have a customer friendly reception &/or service area?

5%

Explain how your business delivers superior customer service.
You can expand on any of the above topics or list items like customer retention strategies, complimentary benefits, or a customer loyalty program. For example, the provision of customer pick-up/drop-off services, providing an online booking system, or conducting customer surveys. Your overview can be submitted in written format (200 words or less) or as a video or audio recording (two minutes or less).

Example: ABC Motors has an up-to-date customer database, which grew by 12 percent over the 2018 calendar year, We also have some customers who have been with us for 25 years, We attract new clients by offering referral discounts and every new customer receives 15 percent off their first service. We wash all customer cars for free and put a box of branded mints in their gloveboxes. We respond to all questions on our Facebook page and website within 24 hours and if there is a complaint I call personally to sort out the problem. Our website features a mobile-friendly booking page.  (101 words)

20%
MARKETING & COMMUNICATIONS  –
Presentation, Outreach & Community
25% of total

During 2018 did your business:
1. improve or enhance the presentation of its premises?
2. create, maintain or update a company website?
3. advertise its products &/or services?
4. conduct social media &/or local innovative marketing activities?
5. measure its marketing and communications activities?

5%

Explain your business’ marketing and communications activities and provide specific examples.
You can expand on any of the above topics or list items like communications strategies, marketing collateral, or community-facing activities. For example, conducting customer information nights, writing a newsletter or blog, or providing sponsorships or donations to the local community. Your overview can be submitted in written format (200 words or less) or as a video or audio recording (two minutes or less).

Example: ABC Motors has a written marketing strategy and a dedicated budget that is reviewed each financial year. During 2018 we began writing a blog on our website and Facebook page and we conducted two very successful customer information nights where we demonstrated basic vehicle maintenance and how to change a wheel. ABC Motors sponsored the Swan Hill Giants AFL team for the 2018 season and we provided five ‘free brake safety checks’ for the Swan Hill Primary School raffle. We advertise our service and weekly special in the Swan Hill Gazette.  (91 words)

20%
SUPPORTING DOCUMENTATION

BUSINESS MANAGEMENT
Provide by uploading supporting documentation. For example, copies of policies, workflow plans, certifications, etc.

WORKPLACE PRACTICES
Provide by uploading supporting documentation. For example, photos/scans of manuals, policies or check-lists, etc.

CUSTOMER SERVICE
Provide by uploading supporting documentation. For example, photos/scans/recordings of billing methods, on-hold telephone messages, customer surveys, etc.

MARKETING & COMMUNICATIONS
Provide by uploading supporting documentation. For example, photos/video of your business’ facade, workshop reception, customer lounge, customer parking area; or a copy of your marketing plan, etc.

 

BEST AUTO ELECTRICAL (Large Business)
BUSINESS OVERVIEW 0% of total
Provide an overview of your business. You could list location, establishment date, specialisations and number of employees. Your overview can be submitted in written format (100 words or less) or as a video or audio recording (two minutes or less). The Business Overview does not attract a score, but does help the judges learn more about your business and its operations.

Example: ABC Motors was established in 1983 in Swan Hill. It specialises in brake and clutch services, and radiator repairs. Customers include local motorists, along with other automotive businesses, for which we conduct work on a sub-contract basis. The business currently employs seven staff, including a part-time bookkeeper and a second-year apprentice.  (51 words)

0%
BUSINESS MANAGEMENT  –
Leadership and Operational Efficiency
25% of total

During 2018 did you implement, maintain &/or enhance:
1. written workplace policies?
2. workshop equipment?
3. IT hardware &/or software?
4. improved efficiencies through workplace design &/or layout?
5. any continuous improvement strategies?

5%

Explain your business’ development achievements and provide specific examples.
You can expand on any of the above topics or list items like workplace accreditations/certifications or any accomplishments. For example, you achieved a financial milestone, implemented new accounting software, or introduced a more efficient operating system. Your overview can be submitted in written format (200 words or less) or as a video or audio recording (two minutes or less).

Example: ABC Motors keeps written policies on staff inductions, workplace behavior and social media use. Staff expectations, such as working hours, comfort breaks and good customer service are posted in the staff kitchen and are emailed to new staff members. We recently changed the floorplan to ensure safer vehicle movement and a more efficient workflow. Our new accounting system saves three hours per week, which allows our bookkeeper to also perform some secretarial services. Our second-year apprentice recently won a World Skills award for mechanical repair.  (85 words)

20%
WORKPLACE PRACTICES  –
Safety, Environment & Training
25% of total

During 2018 did your business provide, maintain &/or improve on:
1. access to written workplace safety policies and procedures?
2. a consultative mechanism for a system allowing employees to voice health and safety matters?
3. training on plant, equipment and systems of work?
4. an emergency management plan, equipment and training?
5. a policy regarding sustainable practices in order to minimise the risk to the environment?

5%

Explain your business’ workplace practices and provide specific examples.
You can expand on any of the above topics or list items like staff accomplishments, the maintenance of a safe and organised workshop, or any training undertaken. For example, provision of first aid training, designated no-go areas, health and safety policies and briefings, provision of spill kits, recycled water, or solar panels. Your overview can be submitted in written format (200 words or less) or as a video or audio recording (two minutes or less).

Example: ABC Motors has clear expectations of staff and customers concerning workplace safety. A detailed safety handbook is given to each new employee and a hardcopy is available in the staff kitchen. We have two staff trained in first aid by St John Ambulance and they receive refresher courses every 12 months. We recently purchased a new hoist and all staff members received training on its safe operation. ABC Motors has a fully equipped first aid kit and maintained fire extinguisher, and we have solar panels and use recycled water when washing customer vehicles.  (93 words)

20%
CUSTOMER SERVICE  –
Acquisition, Retention & Experience
25% of total

During 2018 did your business:
1. execute a customer attraction &/or retention strategy?
2. provide itemised and transparent billing &/or customer advice?
3. provide collected customer feedback to staff?
4. have a customer complaint process?
5. have a customer friendly reception &/or service area?

5%

Explain how your business delivers superior customer service.
You can expand on any of the above topics or list items like customer retention strategies, complimentary benefits, or a customer loyalty program. For example, the provision of customer pick-up/drop-off services, providing an online booking system, or conducting customer surveys. Your overview can be submitted in written format (200 words or less) or as a video or audio recording (two minutes or less).

Example: ABC Motors has an up-to-date customer database, which grew by 12 percent over the 2018 calendar year, We also have some customers who have been with us for 25 years, We attract new clients by offering referral discounts and every new customer receives 15 percent off their first service. We wash all customer cars for free and put a box of branded mints in their gloveboxes. We respond to all questions on our Facebook page and website within 24 hours and if there is a complaint I call personally to sort out the problem. Our website features a mobile-friendly booking page.  (101 words)

20%
MARKETING & COMMUNICATIONS  –
Presentation, Outreach & Community
25% of total

During 2018 did your business:
1. improve or enhance the presentation of its premises?
2. create, maintain or update a company website?
3. advertise its products &/or services?
4. conduct social media &/or local innovative marketing activities?
5. measure its marketing and communications activities?

5%

Explain your business’ marketing and communications activities and provide specific examples.
You can expand on any of the above topics or list items like communications strategies, marketing collateral, or community-facing activities. For example, conducting customer information nights, writing a newsletter or blog, or providing sponsorships or donations to the local community. Your overview can be submitted in written format (200 words or less) or as a video or audio recording (two minutes or less).

Example: ABC Motors has a written marketing strategy and a dedicated budget that is reviewed each financial year. During 2018 we began writing a blog on our website and Facebook page and we conducted two very successful customer information nights where we demonstrated basic vehicle maintenance and how to change a wheel. ABC Motors sponsored the Swan Hill Giants AFL team for the 2018 season and we provided five ‘free brake safety checks’ for the Swan Hill Primary School raffle. We advertise our service and weekly special in the Swan Hill Gazette.  (91 words)

20%
SUPPORTING DOCUMENTATION

BUSINESS MANAGEMENT
Provide by uploading supporting documentation. For example, copies of policies, workflow plans, certifications, etc.

WORKPLACE PRACTICES
Provide by uploading supporting documentation. For example, photos/scans of manuals, policies or check-lists, etc.

CUSTOMER SERVICE
Provide by uploading supporting documentation. For example, photos/scans/recordings of billing methods, on-hold telephone messages, customer surveys, etc.

MARKETING & COMMUNICATIONS
Provide by uploading supporting documentation. For example, photos/video of your business’ facade, workshop reception, customer lounge, customer parking area; or a copy of your marketing plan, etc.

 

BEST AUTO RECYCLER (Small Business)
BUSINESS OVERVIEW 0% of total
Provide an overview of your business. You could list location, establishment date, specialisations and number of employees. Your overview can be submitted in written format (100 words or less) or as a video or audio recording (two minutes or less). The Business Overview does not attract a score, but does help the judges learn more about your business and its operations.

Example: ABC Motors was established in 1983 in Swan Hill. It specialises in brake and clutch services, and radiator repairs. Customers include local motorists, along with other automotive businesses, for which we conduct work on a sub-contract basis. The business currently employs seven staff, including a part-time bookkeeper and a second-year apprentice.  (51 words)

0%
BUSINESS MANAGEMENT  –
Leadership and Operational Efficiency
25% of total

During 2018 did you implement, maintain &/or enhance:
1. written workplace policies?
2. workshop equipment?
3. IT hardware &/or software?
4. improved efficiencies through workplace design &/or layout?
5. any continuous improvement strategies?

5%

Explain your business’ development achievements and provide specific examples.
You can expand on any of the above topics or list items like workplace accreditations/certifications or any accomplishments. For example, you achieved a financial milestone, implemented new accounting software, or introduced a more efficient operating system. Your overview can be submitted in written format (200 words or less) or as a video or audio recording (two minutes or less).

Example: ABC Motors keeps written policies on staff inductions, workplace behavior and social media use. Staff expectations, such as working hours, comfort breaks and good customer service are posted in the staff kitchen and are emailed to new staff members. We recently changed the floorplan to ensure safer vehicle movement and a more efficient workflow. Our new accounting system saves three hours per week, which allows our bookkeeper to also perform some secretarial services. Our second-year apprentice recently won a World Skills award for mechanical repair.  (85 words)

20%
WORKPLACE PRACTICES  –
Safety, Environment & Training
25% of total

During 2018 did your business provide, maintain &/or improve on:
1. access to written workplace safety policies and procedures?
2. a consultative mechanism for a system allowing employees to voice health and safety matters?
3. training on plant, equipment and systems of work?
4. an emergency management plan, equipment and training?
5. a policy regarding sustainable practices in order to minimise the risk to the environment?

5%

Explain your business’ workplace practices and provide specific examples.
You can expand on any of the above topics or list items like staff accomplishments, the maintenance of a safe and organised workshop, or any training undertaken. For example, provision of first aid training, designated no-go areas, health and safety policies and briefings, provision of spill kits, recycled water, or solar panels. Your overview can be submitted in written format (200 words or less) or as a video or audio recording (two minutes or less).

Example: ABC Motors has clear expectations of staff and customers concerning workplace safety. A detailed safety handbook is given to each new employee and a hardcopy is available in the staff kitchen. We have two staff trained in first aid by St John Ambulance and they receive refresher courses every 12 months. We recently purchased a new hoist and all staff members received training on its safe operation. ABC Motors has a fully equipped first aid kit and maintained fire extinguisher, and we have solar panels and use recycled water when washing customer vehicles.  (93 words)

20%
CUSTOMER SERVICE  –
Acquisition, Retention & Experience
25% of total

During 2018 did your business:
1. execute a customer attraction &/or retention strategy?
2. provide itemised and transparent billing &/or customer advice?
3. provide collected customer feedback to staff?
4. have a customer complaint process?
5. have a customer friendly reception &/or service area?

5%

Explain how your business delivers superior customer service.
You can expand on any of the above topics or list items like customer retention strategies, complimentary benefits, or a customer loyalty program. For example, the provision of customer pick-up/drop-off services, providing an online booking system, or conducting customer surveys. Your overview can be submitted in written format (200 words or less) or as a video or audio recording (two minutes or less).

Example: ABC Motors has an up-to-date customer database, which grew by 12 percent over the 2018 calendar year, We also have some customers who have been with us for 25 years, We attract new clients by offering referral discounts and every new customer receives 15 percent off their first service. We wash all customer cars for free and put a box of branded mints in their gloveboxes. We respond to all questions on our Facebook page and website within 24 hours and if there is a complaint I call personally to sort out the problem. Our website features a mobile-friendly booking page.  (101 words)

20%
MARKETING & COMMUNICATIONS  –
Presentation, Outreach & Community
25% of total

During 2018 did your business:
1. improve or enhance the presentation of its premises?
2. create, maintain or update a company website?
3. advertise its products &/or services?
4. conduct social media &/or local innovative marketing activities?
5. measure its marketing and communications activities?

5%

Explain your business’ marketing and communications activities and provide specific examples.
You can expand on any of the above topics or list items like communications strategies, marketing collateral, or community-facing activities. For example, conducting customer information nights, writing a newsletter or blog, or providing sponsorships or donations to the local community. Your overview can be submitted in written format (200 words or less) or as a video or audio recording (two minutes or less).

Example: ABC Motors has a written marketing strategy and a dedicated budget that is reviewed each financial year. During 2018 we began writing a blog on our website and Facebook page and we conducted two very successful customer information nights where we demonstrated basic vehicle maintenance and how to change a wheel. ABC Motors sponsored the Swan Hill Giants AFL team for the 2018 season and we provided five ‘free brake safety checks’ for the Swan Hill Primary School raffle. We advertise our service and weekly special in the Swan Hill Gazette.  (91 words)

20%
SUPPORTING DOCUMENTATION

BUSINESS MANAGEMENT
Provide by uploading supporting documentation. For example, copies of policies, workflow plans, certifications, etc.

WORKPLACE PRACTICES
Provide by uploading supporting documentation. For example, photos/scans of manuals, policies or check-lists, etc.

CUSTOMER SERVICE
Provide by uploading supporting documentation. For example, photos/scans/recordings of billing methods, on-hold telephone messages, customer surveys, etc.

MARKETING & COMMUNICATIONS
Provide by uploading supporting documentation. For example, photos/video of your business’ facade, workshop reception, customer lounge, customer parking area; or a copy of your marketing plan, etc.

 

BEST AUTO RECYCLER (Large Business)
BUSINESS OVERVIEW 0% of total
Provide an overview of your business. You could list location, establishment date, specialisations and number of employees. Your overview can be submitted in written format (100 words or less) or as a video or audio recording (two minutes or less). The Business Overview does not attract a score, but does help the judges learn more about your business and its operations.

Example: ABC Motors was established in 1983 in Swan Hill. It specialises in brake and clutch services, and radiator repairs. Customers include local motorists, along with other automotive businesses, for which we conduct work on a sub-contract basis. The business currently employs seven staff, including a part-time bookkeeper and a second-year apprentice.  (51 words)

0%
BUSINESS MANAGEMENT  –
Leadership and Operational Efficiency
25% of total

During 2018 did you implement, maintain &/or enhance:
1. written workplace policies?
2. workshop equipment?
3. IT hardware &/or software?
4. improved efficiencies through workplace design &/or layout?
5. any continuous improvement strategies?

5%

Explain your business’ development achievements and provide specific examples.
You can expand on any of the above topics or list items like workplace accreditations/certifications or any accomplishments. For example, you achieved a financial milestone, implemented new accounting software, or introduced a more efficient operating system. Your overview can be submitted in written format (200 words or less) or as a video or audio recording (two minutes or less).

Example: ABC Motors keeps written policies on staff inductions, workplace behavior and social media use. Staff expectations, such as working hours, comfort breaks and good customer service are posted in the staff kitchen and are emailed to new staff members. We recently changed the floorplan to ensure safer vehicle movement and a more efficient workflow. Our new accounting system saves three hours per week, which allows our bookkeeper to also perform some secretarial services. Our second-year apprentice recently won a World Skills award for mechanical repair.  (85 words)

20%
WORKPLACE PRACTICES  –
Safety, Environment & Training
25% of total

During 2018 did your business provide, maintain &/or improve on:
1. access to written workplace safety policies and procedures?
2. a consultative mechanism for a system allowing employees to voice health and safety matters?
3. training on plant, equipment and systems of work?
4. an emergency management plan, equipment and training?
5. a policy regarding sustainable practices in order to minimise the risk to the environment?

5%

Explain your business’ workplace practices and provide specific examples.
You can expand on any of the above topics or list items like staff accomplishments, the maintenance of a safe and organised workshop, or any training undertaken. For example, provision of first aid training, designated no-go areas, health and safety policies and briefings, provision of spill kits, recycled water, or solar panels. Your overview can be submitted in written format (200 words or less) or as a video or audio recording (two minutes or less).

Example: ABC Motors has clear expectations of staff and customers concerning workplace safety. A detailed safety handbook is given to each new employee and a hardcopy is available in the staff kitchen. We have two staff trained in first aid by St John Ambulance and they receive refresher courses every 12 months. We recently purchased a new hoist and all staff members received training on its safe operation. ABC Motors has a fully equipped first aid kit and maintained fire extinguisher, and we have solar panels and use recycled water when washing customer vehicles.  (93 words)

20%
CUSTOMER SERVICE  –
Acquisition, Retention & Experience
25% of total

During 2018 did your business:
1. execute a customer attraction &/or retention strategy?
2. provide itemised and transparent billing &/or customer advice?
3. provide collected customer feedback to staff?
4. have a customer complaint process?
5. have a customer friendly reception &/or service area?

5%

Explain how your business delivers superior customer service.
You can expand on any of the above topics or list items like customer retention strategies, complimentary benefits, or a customer loyalty program. For example, the provision of customer pick-up/drop-off services, providing an online booking system, or conducting customer surveys. Your overview can be submitted in written format (200 words or less) or as a video or audio recording (two minutes or less).

Example: ABC Motors has an up-to-date customer database, which grew by 12 percent over the 2018 calendar year, We also have some customers who have been with us for 25 years, We attract new clients by offering referral discounts and every new customer receives 15 percent off their first service. We wash all customer cars for free and put a box of branded mints in their gloveboxes. We respond to all questions on our Facebook page and website within 24 hours and if there is a complaint I call personally to sort out the problem. Our website features a mobile-friendly booking page.  (101 words)

20%
MARKETING & COMMUNICATIONS  –
Presentation, Outreach & Community
25% of total

During 2018 did your business:
1. improve or enhance the presentation of its premises?
2. create, maintain or update a company website?
3. advertise its products &/or services?
4. conduct social media &/or local innovative marketing activities?
5. measure its marketing and communications activities?

5%

Explain your business’ marketing and communications activities and provide specific examples.
You can expand on any of the above topics or list items like communications strategies, marketing collateral, or community-facing activities. For example, conducting customer information nights, writing a newsletter or blog, or providing sponsorships or donations to the local community. Your overview can be submitted in written format (200 words or less) or as a video or audio recording (two minutes or less).

Example: ABC Motors has a written marketing strategy and a dedicated budget that is reviewed each financial year. During 2018 we began writing a blog on our website and Facebook page and we conducted two very successful customer information nights where we demonstrated basic vehicle maintenance and how to change a wheel. ABC Motors sponsored the Swan Hill Giants AFL team for the 2018 season and we provided five ‘free brake safety checks’ for the Swan Hill Primary School raffle. We advertise our service and weekly special in the Swan Hill Gazette.  (91 words)

20%
SUPPORTING DOCUMENTATION

BUSINESS MANAGEMENT
Provide by uploading supporting documentation. For example, copies of policies, workflow plans, certifications, etc.

WORKPLACE PRACTICES
Provide by uploading supporting documentation. For example, photos/scans of manuals, policies or check-lists, etc.

CUSTOMER SERVICE
Provide by uploading supporting documentation. For example, photos/scans/recordings of billing methods, on-hold telephone messages, customer surveys, etc.

MARKETING & COMMUNICATIONS
Provide by uploading supporting documentation. For example, photos/video of your business’ facade, workshop reception, customer lounge, customer parking area; or a copy of your marketing plan, etc.

 

BEST BODY REPAIRER - PASSENGER VEHICLE (Small Business)
BUSINESS OVERVIEW 0% of total
Provide an overview of your business. You could list location, establishment date, specialisations and number of employees. Your overview can be submitted in written format (100 words or less) or as a video or audio recording (two minutes or less). The Business Overview does not attract a score, but does help the judges learn more about your business and its operations.

Example: ABC Motors was established in 1983 in Swan Hill. It specialises in brake and clutch services, and radiator repairs. Customers include local motorists, along with other automotive businesses, for which we conduct work on a sub-contract basis. The business currently employs seven staff, including a part-time bookkeeper and a second-year apprentice.  (51 words)

0%
BUSINESS MANAGEMENT  –
Leadership and Operational Efficiency
25% of total

During 2018 did you implement, maintain &/or enhance:
1. written workplace policies?
2. workshop equipment?
3. IT hardware &/or software?
4. improved efficiencies through workplace design &/or layout?
5. any continuous improvement strategies?

5%

Explain your business’ development achievements and provide specific examples.
You can expand on any of the above topics or list items like workplace accreditations/certifications or any accomplishments. For example, you achieved a financial milestone, implemented new accounting software, or introduced a more efficient operating system. Your overview can be submitted in written format (200 words or less) or as a video or audio recording (two minutes or less).

Example: ABC Motors keeps written policies on staff inductions, workplace behavior and social media use. Staff expectations, such as working hours, comfort breaks and good customer service are posted in the staff kitchen and are emailed to new staff members. We recently changed the floorplan to ensure safer vehicle movement and a more efficient workflow. Our new accounting system saves three hours per week, which allows our bookkeeper to also perform some secretarial services. Our second-year apprentice recently won a World Skills award for mechanical repair.  (85 words)

20%
WORKPLACE PRACTICES  –
Safety, Environment & Training
25% of total

During 2018 did your business provide, maintain &/or improve on:
1. access to written workplace safety policies and procedures?
2. a consultative mechanism for a system allowing employees to voice health and safety matters?
3. training on plant, equipment and systems of work?
4. an emergency management plan, equipment and training?
5. a policy regarding sustainable practices in order to minimise the risk to the environment?

5%

Explain your business’ workplace practices and provide specific examples.
You can expand on any of the above topics or list items like staff accomplishments, the maintenance of a safe and organised workshop, or any training undertaken. For example, provision of first aid training, designated no-go areas, health and safety policies and briefings, provision of spill kits, recycled water, or solar panels. Your overview can be submitted in written format (200 words or less) or as a video or audio recording (two minutes or less).

Example: ABC Motors has clear expectations of staff and customers concerning workplace safety. A detailed safety handbook is given to each new employee and a hardcopy is available in the staff kitchen. We have two staff trained in first aid by St John Ambulance and they receive refresher courses every 12 months. We recently purchased a new hoist and all staff members received training on its safe operation. ABC Motors has a fully equipped first aid kit and maintained fire extinguisher, and we have solar panels and use recycled water when washing customer vehicles.  (93 words)

20%
CUSTOMER SERVICE  –
Acquisition, Retention & Experience
25% of total

During 2018 did your business:
1. execute a customer attraction &/or retention strategy?
2. provide itemised and transparent billing &/or customer advice?
3. provide collected customer feedback to staff?
4. have a customer complaint process?
5. have a customer friendly reception &/or service area?

5%

Explain how your business delivers superior customer service.
You can expand on any of the above topics or list items like customer retention strategies, complimentary benefits, or a customer loyalty program. For example, the provision of customer pick-up/drop-off services, providing an online booking system, or conducting customer surveys. Your overview can be submitted in written format (200 words or less) or as a video or audio recording (two minutes or less).

Example: ABC Motors has an up-to-date customer database, which grew by 12 percent over the 2018 calendar year, We also have some customers who have been with us for 25 years, We attract new clients by offering referral discounts and every new customer receives 15 percent off their first service. We wash all customer cars for free and put a box of branded mints in their gloveboxes. We respond to all questions on our Facebook page and website within 24 hours and if there is a complaint I call personally to sort out the problem. Our website features a mobile-friendly booking page.  (101 words)

20%
MARKETING & COMMUNICATIONS  –
Presentation, Outreach & Community
25% of total

During 2018 did your business:
1. improve or enhance the presentation of its premises?
2. create, maintain or update a company website?
3. advertise its products &/or services?
4. conduct social media &/or local innovative marketing activities?
5. measure its marketing and communications activities?

5%

Explain your business’ marketing and communications activities and provide specific examples.
You can expand on any of the above topics or list items like communications strategies, marketing collateral, or community-facing activities. For example, conducting customer information nights, writing a newsletter or blog, or providing sponsorships or donations to the local community. Your overview can be submitted in written format (200 words or less) or as a video or audio recording (two minutes or less).

Example: ABC Motors has a written marketing strategy and a dedicated budget that is reviewed each financial year. During 2018 we began writing a blog on our website and Facebook page and we conducted two very successful customer information nights where we demonstrated basic vehicle maintenance and how to change a wheel. ABC Motors sponsored the Swan Hill Giants AFL team for the 2018 season and we provided five ‘free brake safety checks’ for the Swan Hill Primary School raffle. We advertise our service and weekly special in the Swan Hill Gazette.  (91 words)

20%
SUPPORTING DOCUMENTATION

BUSINESS MANAGEMENT
Provide by uploading supporting documentation. For example, copies of policies, workflow plans, certifications, etc.

WORKPLACE PRACTICES
Provide by uploading supporting documentation. For example, photos/scans of manuals, policies or check-lists, etc.

CUSTOMER SERVICE
Provide by uploading supporting documentation. For example, photos/scans/recordings of billing methods, on-hold telephone messages, customer surveys, etc.

MARKETING & COMMUNICATIONS
Provide by uploading supporting documentation. For example, photos/video of your business’ facade, workshop reception, customer lounge, customer parking area; or a copy of your marketing plan, etc.

 

BEST BODY REPAIRER - PASSENGER VEHICLE (Large Business)
BUSINESS OVERVIEW 0% of total
Provide an overview of your business. You could list location, establishment date, specialisations and number of employees. Your overview can be submitted in written format (100 words or less) or as a video or audio recording (two minutes or less). The Business Overview does not attract a score, but does help the judges learn more about your business and its operations.

Example: ABC Motors was established in 1983 in Swan Hill. It specialises in brake and clutch services, and radiator repairs. Customers include local motorists, along with other automotive businesses, for which we conduct work on a sub-contract basis. The business currently employs seven staff, including a part-time bookkeeper and a second-year apprentice.  (51 words)

0%
BUSINESS MANAGEMENT  –
Leadership and Operational Efficiency
25% of total

During 2018 did you implement, maintain &/or enhance:
1. written workplace policies?
2. workshop equipment?
3. IT hardware &/or software?
4. improved efficiencies through workplace design &/or layout?
5. any continuous improvement strategies?

5%

Explain your business’ development achievements and provide specific examples.
You can expand on any of the above topics or list items like workplace accreditations/certifications or any accomplishments. For example, you achieved a financial milestone, implemented new accounting software, or introduced a more efficient operating system. Your overview can be submitted in written format (200 words or less) or as a video or audio recording (two minutes or less).

Example: ABC Motors keeps written policies on staff inductions, workplace behavior and social media use. Staff expectations, such as working hours, comfort breaks and good customer service are posted in the staff kitchen and are emailed to new staff members. We recently changed the floorplan to ensure safer vehicle movement and a more efficient workflow. Our new accounting system saves three hours per week, which allows our bookkeeper to also perform some secretarial services. Our second-year apprentice recently won a World Skills award for mechanical repair.  (85 words)

20%
WORKPLACE PRACTICES  –
Safety, Environment & Training
25% of total

During 2018 did your business provide, maintain &/or improve on:
1. access to written workplace safety policies and procedures?
2. a consultative mechanism for a system allowing employees to voice health and safety matters?
3. training on plant, equipment and systems of work?
4. an emergency management plan, equipment and training?
5. a policy regarding sustainable practices in order to minimise the risk to the environment?

5%

Explain your business’ workplace practices and provide specific examples.
You can expand on any of the above topics or list items like staff accomplishments, the maintenance of a safe and organised workshop, or any training undertaken. For example, provision of first aid training, designated no-go areas, health and safety policies and briefings, provision of spill kits, recycled water, or solar panels. Your overview can be submitted in written format (200 words or less) or as a video or audio recording (two minutes or less).

Example: ABC Motors has clear expectations of staff and customers concerning workplace safety. A detailed safety handbook is given to each new employee and a hardcopy is available in the staff kitchen. We have two staff trained in first aid by St John Ambulance and they receive refresher courses every 12 months. We recently purchased a new hoist and all staff members received training on its safe operation. ABC Motors has a fully equipped first aid kit and maintained fire extinguisher, and we have solar panels and use recycled water when washing customer vehicles.  (93 words)

20%
CUSTOMER SERVICE  –
Acquisition, Retention & Experience
25% of total

During 2018 did your business:
1. execute a customer attraction &/or retention strategy?
2. provide itemised and transparent billing &/or customer advice?
3. provide collected customer feedback to staff?
4. have a customer complaint process?
5. have a customer friendly reception &/or service area?

5%

Explain how your business delivers superior customer service.
You can expand on any of the above topics or list items like customer retention strategies, complimentary benefits, or a customer loyalty program. For example, the provision of customer pick-up/drop-off services, providing an online booking system, or conducting customer surveys. Your overview can be submitted in written format (200 words or less) or as a video or audio recording (two minutes or less).

Example: ABC Motors has an up-to-date customer database, which grew by 12 percent over the 2018 calendar year, We also have some customers who have been with us for 25 years, We attract new clients by offering referral discounts and every new customer receives 15 percent off their first service. We wash all customer cars for free and put a box of branded mints in their gloveboxes. We respond to all questions on our Facebook page and website within 24 hours and if there is a complaint I call personally to sort out the problem. Our website features a mobile-friendly booking page.  (101 words)

20%
MARKETING & COMMUNICATIONS  –
Presentation, Outreach & Community
25% of total

During 2018 did your business:
1. improve or enhance the presentation of its premises?
2. create, maintain or update a company website?
3. advertise its products &/or services?
4. conduct social media &/or local innovative marketing activities?
5. measure its marketing and communications activities?

5%

Explain your business’ marketing and communications activities and provide specific examples.
You can expand on any of the above topics or list items like communications strategies, marketing collateral, or community-facing activities. For example, conducting customer information nights, writing a newsletter or blog, or providing sponsorships or donations to the local community. Your overview can be submitted in written format (200 words or less) or as a video or audio recording (two minutes or less).

Example: ABC Motors has a written marketing strategy and a dedicated budget that is reviewed each financial year. During 2018 we began writing a blog on our website and Facebook page and we conducted two very successful customer information nights where we demonstrated basic vehicle maintenance and how to change a wheel. ABC Motors sponsored the Swan Hill Giants AFL team for the 2018 season and we provided five ‘free brake safety checks’ for the Swan Hill Primary School raffle. We advertise our service and weekly special in the Swan Hill Gazette.  (91 words)

20%
SUPPORTING DOCUMENTATION

BUSINESS MANAGEMENT
Provide by uploading supporting documentation. For example, copies of policies, workflow plans, certifications, etc.

WORKPLACE PRACTICES
Provide by uploading supporting documentation. For example, photos/scans of manuals, policies or check-lists, etc.

CUSTOMER SERVICE
Provide by uploading supporting documentation. For example, photos/scans/recordings of billing methods, on-hold telephone messages, customer surveys, etc.

MARKETING & COMMUNICATIONS
Provide by uploading supporting documentation. For example, photos/video of your business’ facade, workshop reception, customer lounge, customer parking area; or a copy of your marketing plan, etc.

 

BEST COMMERCIAL VEHICLE BODY REPAIRER
BUSINESS OVERVIEW 0% of total
Provide an overview of your business. You could list location, establishment date, specialisations and number of employees. Your overview can be submitted in written format (100 words or less) or as a video or audio recording (two minutes or less). The Business Overview does not attract a score, but does help the judges learn more about your business and its operations.

Example: ABC Motors was established in 1983 in Swan Hill. It specialises in brake and clutch services, and radiator repairs. Customers include local motorists, along with other automotive businesses, for which we conduct work on a sub-contract basis. The business currently employs seven staff, including a part-time bookkeeper and a second-year apprentice.  (51 words)

0%
BUSINESS MANAGEMENT  –
Leadership and Operational Efficiency
25% of total

During 2018 did you implement, maintain &/or enhance:
1. written workplace policies?
2. workshop equipment?
3. IT hardware &/or software?
4. improved efficiencies through workplace design &/or layout?
5. any continuous improvement strategies?

5%

Explain your business’ development achievements and provide specific examples.
You can expand on any of the above topics or list items like workplace accreditations/certifications or any accomplishments. For example, you achieved a financial milestone, implemented new accounting software, or introduced a more efficient operating system. Your overview can be submitted in written format (200 words or less) or as a video or audio recording (two minutes or less).

Example: ABC Motors keeps written policies on staff inductions, workplace behavior and social media use. Staff expectations, such as working hours, comfort breaks and good customer service are posted in the staff kitchen and are emailed to new staff members. We recently changed the floorplan to ensure safer vehicle movement and a more efficient workflow. Our new accounting system saves three hours per week, which allows our bookkeeper to also perform some secretarial services. Our second-year apprentice recently won a World Skills award for mechanical repair.  (85 words)

20%
WORKPLACE PRACTICES  –
Safety, Environment & Training
25% of total

During 2018 did your business provide, maintain &/or improve on:
1. access to written workplace safety policies and procedures?
2. a consultative mechanism for a system allowing employees to voice health and safety matters?
3. training on plant, equipment and systems of work?
4. an emergency management plan, equipment and training?
5. a policy regarding sustainable practices in order to minimise the risk to the environment?

5%

Explain your business’ workplace practices and provide specific examples.
You can expand on any of the above topics or list items like staff accomplishments, the maintenance of a safe and organised workshop, or any training undertaken. For example, provision of first aid training, designated no-go areas, health and safety policies and briefings, provision of spill kits, recycled water, or solar panels. Your overview can be submitted in written format (200 words or less) or as a video or audio recording (two minutes or less).

Example: ABC Motors has clear expectations of staff and customers concerning workplace safety. A detailed safety handbook is given to each new employee and a hardcopy is available in the staff kitchen. We have two staff trained in first aid by St John Ambulance and they receive refresher courses every 12 months. We recently purchased a new hoist and all staff members received training on its safe operation. ABC Motors has a fully equipped first aid kit and maintained fire extinguisher, and we have solar panels and use recycled water when washing customer vehicles.  (93 words)

20%
CUSTOMER SERVICE  –
Acquisition, Retention & Experience
25% of total

During 2018 did your business:
1. execute a customer attraction &/or retention strategy?
2. provide itemised and transparent billing &/or customer advice?
3. provide collected customer feedback to staff?
4. have a customer complaint process?
5. have a customer friendly reception &/or service area?

5%

Explain how your business delivers superior customer service.
You can expand on any of the above topics or list items like customer retention strategies, complimentary benefits, or a customer loyalty program. For example, the provision of customer pick-up/drop-off services, providing an online booking system, or conducting customer surveys. Your overview can be submitted in written format (200 words or less) or as a video or audio recording (two minutes or less).

Example: ABC Motors has an up-to-date customer database, which grew by 12 percent over the 2018 calendar year, We also have some customers who have been with us for 25 years, We attract new clients by offering referral discounts and every new customer receives 15 percent off their first service. We wash all customer cars for free and put a box of branded mints in their gloveboxes. We respond to all questions on our Facebook page and website within 24 hours and if there is a complaint I call personally to sort out the problem. Our website features a mobile-friendly booking page.  (101 words)

20%
MARKETING & COMMUNICATIONS  –
Presentation, Outreach & Community
25% of total

During 2018 did your business:
1. improve or enhance the presentation of its premises?
2. create, maintain or update a company website?
3. advertise its products &/or services?
4. conduct social media &/or local innovative marketing activities?
5. measure its marketing and communications activities?

5%

Explain your business’ marketing and communications activities and provide specific examples.
You can expand on any of the above topics or list items like communications strategies, marketing collateral, or community-facing activities. For example, conducting customer information nights, writing a newsletter or blog, or providing sponsorships or donations to the local community. Your overview can be submitted in written format (200 words or less) or as a video or audio recording (two minutes or less).

Example: ABC Motors has a written marketing strategy and a dedicated budget that is reviewed each financial year. During 2018 we began writing a blog on our website and Facebook page and we conducted two very successful customer information nights where we demonstrated basic vehicle maintenance and how to change a wheel. ABC Motors sponsored the Swan Hill Giants AFL team for the 2018 season and we provided five ‘free brake safety checks’ for the Swan Hill Primary School raffle. We advertise our service and weekly special in the Swan Hill Gazette.  (91 words)

20%
SUPPORTING DOCUMENTATION

BUSINESS MANAGEMENT
Provide by uploading supporting documentation. For example, copies of policies, workflow plans, certifications, etc.

WORKPLACE PRACTICES
Provide by uploading supporting documentation. For example, photos/scans of manuals, policies or check-lists, etc.

CUSTOMER SERVICE
Provide by uploading supporting documentation. For example, photos/scans/recordings of billing methods, on-hold telephone messages, customer surveys, etc.

MARKETING & COMMUNICATIONS
Provide by uploading supporting documentation. For example, photos/video of your business’ facade, workshop reception, customer lounge, customer parking area; or a copy of your marketing plan, etc.

 

BEST COMMERCIAL VEHICLE DEALER (Small Business)
BUSINESS OVERVIEW 0% of total
Provide an overview of your business. You could list location, establishment date, specialisations and number of employees. Your overview can be submitted in written format (100 words or less) or as a video or audio recording (two minutes or less). The Business Overview does not attract a score, but does help the judges learn more about your business and its operations.

Example: ABC Motors was established in 1983 in Swan Hill. It specialises in brake and clutch services, and radiator repairs. Customers include local motorists, along with other automotive businesses, for which we conduct work on a sub-contract basis. The business currently employs seven staff, including a part-time bookkeeper and a second-year apprentice.  (51 words)

0%
BUSINESS MANAGEMENT  –
Leadership and Operational Efficiency
25% of total

During 2018 did you implement, maintain &/or enhance:
1. written workplace policies?
2. workshop equipment?
3. IT hardware &/or software?
4. improved efficiencies through workplace design &/or layout?
5. any continuous improvement strategies?

5%

Explain your business’ development achievements and provide specific examples.
You can expand on any of the above topics or list items like workplace accreditations/certifications or any accomplishments. For example, you achieved a financial milestone, implemented new accounting software, or introduced a more efficient operating system. Your overview can be submitted in written format (200 words or less) or as a video or audio recording (two minutes or less).

Example: ABC Motors keeps written policies on staff inductions, workplace behavior and social media use. Staff expectations, such as working hours, comfort breaks and good customer service are posted in the staff kitchen and are emailed to new staff members. We recently changed the floorplan to ensure safer vehicle movement and a more efficient workflow. Our new accounting system saves three hours per week, which allows our bookkeeper to also perform some secretarial services. Our second-year apprentice recently won a World Skills award for mechanical repair.  (85 words)

20%
WORKPLACE PRACTICES  –
Safety, Environment & Training
25% of total

During 2018 did your business provide, maintain &/or improve on:
1. access to written workplace safety policies and procedures?
2. a consultative mechanism for a system allowing employees to voice health and safety matters?
3. training on plant, equipment and systems of work?
4. an emergency management plan, equipment and training?
5. a policy regarding sustainable practices in order to minimise the risk to the environment?

5%

Explain your business’ workplace practices and provide specific examples.
You can expand on any of the above topics or list items like staff accomplishments, the maintenance of a safe and organised workshop, or any training undertaken. For example, provision of first aid training, designated no-go areas, health and safety policies and briefings, provision of spill kits, recycled water, or solar panels. Your overview can be submitted in written format (200 words or less) or as a video or audio recording (two minutes or less).

Example: ABC Motors has clear expectations of staff and customers concerning workplace safety. A detailed safety handbook is given to each new employee and a hardcopy is available in the staff kitchen. We have two staff trained in first aid by St John Ambulance and they receive refresher courses every 12 months. We recently purchased a new hoist and all staff members received training on its safe operation. ABC Motors has a fully equipped first aid kit and maintained fire extinguisher, and we have solar panels and use recycled water when washing customer vehicles.  (93 words)

20%
CUSTOMER SERVICE  –
Acquisition, Retention & Experience
25% of total

During 2018 did your business:
1. execute a customer attraction &/or retention strategy?
2. provide itemised and transparent billing &/or customer advice?
3. provide collected customer feedback to staff?
4. have a customer complaint process?
5. have a customer friendly reception &/or service area?

5%

Explain how your business delivers superior customer service.
You can expand on any of the above topics or list items like customer retention strategies, complimentary benefits, or a customer loyalty program. For example, the provision of customer pick-up/drop-off services, providing an online booking system, or conducting customer surveys. Your overview can be submitted in written format (200 words or less) or as a video or audio recording (two minutes or less).

Example: ABC Motors has an up-to-date customer database, which grew by 12 percent over the 2018 calendar year, We also have some customers who have been with us for 25 years, We attract new clients by offering referral discounts and every new customer receives 15 percent off their first service. We wash all customer cars for free and put a box of branded mints in their gloveboxes. We respond to all questions on our Facebook page and website within 24 hours and if there is a complaint I call personally to sort out the problem. Our website features a mobile-friendly booking page.  (101 words)

20%
MARKETING & COMMUNICATIONS  –
Presentation, Outreach & Community
25% of total

During 2018 did your business:
1. improve or enhance the presentation of its premises?
2. create, maintain or update a company website?
3. advertise its products &/or services?
4. conduct social media &/or local innovative marketing activities?
5. measure its marketing and communications activities?

5%

Explain your business’ marketing and communications activities and provide specific examples.
You can expand on any of the above topics or list items like communications strategies, marketing collateral, or community-facing activities. For example, conducting customer information nights, writing a newsletter or blog, or providing sponsorships or donations to the local community. Your overview can be submitted in written format (200 words or less) or as a video or audio recording (two minutes or less).

Example: ABC Motors has a written marketing strategy and a dedicated budget that is reviewed each financial year. During 2018 we began writing a blog on our website and Facebook page and we conducted two very successful customer information nights where we demonstrated basic vehicle maintenance and how to change a wheel. ABC Motors sponsored the Swan Hill Giants AFL team for the 2018 season and we provided five ‘free brake safety checks’ for the Swan Hill Primary School raffle. We advertise our service and weekly special in the Swan Hill Gazette.  (91 words)

20%
SUPPORTING DOCUMENTATION

BUSINESS MANAGEMENT
Provide by uploading supporting documentation. For example, copies of policies, workflow plans, certifications, etc.

WORKPLACE PRACTICES
Provide by uploading supporting documentation. For example, photos/scans of manuals, policies or check-lists, etc.

CUSTOMER SERVICE
Provide by uploading supporting documentation. For example, photos/scans/recordings of billing methods, on-hold telephone messages, customer surveys, etc.

MARKETING & COMMUNICATIONS
Provide by uploading supporting documentation. For example, photos/video of your business’ facade, workshop reception, customer lounge, customer parking area; or a copy of your marketing plan, etc.

 

BEST COMMERCIAL VEHICLE DEALER (Large Business)
BUSINESS OVERVIEW 0% of total
Provide an overview of your business. You could list location, establishment date, specialisations and number of employees. Your overview can be submitted in written format (100 words or less) or as a video or audio recording (two minutes or less). The Business Overview does not attract a score, but does help the judges learn more about your business and its operations.

Example: ABC Motors was established in 1983 in Swan Hill. It specialises in brake and clutch services, and radiator repairs. Customers include local motorists, along with other automotive businesses, for which we conduct work on a sub-contract basis. The business currently employs seven staff, including a part-time bookkeeper and a second-year apprentice.  (51 words)

0%
BUSINESS MANAGEMENT  –
Leadership and Operational Efficiency
25% of total

During 2018 did you implement, maintain &/or enhance:
1. written workplace policies?
2. workshop equipment?
3. IT hardware &/or software?
4. improved efficiencies through workplace design &/or layout?
5. any continuous improvement strategies?

5%

Explain your business’ development achievements and provide specific examples.
You can expand on any of the above topics or list items like workplace accreditations/certifications or any accomplishments. For example, you achieved a financial milestone, implemented new accounting software, or introduced a more efficient operating system. Your overview can be submitted in written format (200 words or less) or as a video or audio recording (two minutes or less).

Example: ABC Motors keeps written policies on staff inductions, workplace behavior and social media use. Staff expectations, such as working hours, comfort breaks and good customer service are posted in the staff kitchen and are emailed to new staff members. We recently changed the floorplan to ensure safer vehicle movement and a more efficient workflow. Our new accounting system saves three hours per week, which allows our bookkeeper to also perform some secretarial services. Our second-year apprentice recently won a World Skills award for mechanical repair.  (85 words)

20%
WORKPLACE PRACTICES  –
Safety, Environment & Training
25% of total

During 2018 did your business provide, maintain &/or improve on:
1. access to written workplace safety policies and procedures?
2. a consultative mechanism for a system allowing employees to voice health and safety matters?
3. training on plant, equipment and systems of work?
4. an emergency management plan, equipment and training?
5. a policy regarding sustainable practices in order to minimise the risk to the environment?

5%

Explain your business’ workplace practices and provide specific examples.
You can expand on any of the above topics or list items like staff accomplishments, the maintenance of a safe and organised workshop, or any training undertaken. For example, provision of first aid training, designated no-go areas, health and safety policies and briefings, provision of spill kits, recycled water, or solar panels. Your overview can be submitted in written format (200 words or less) or as a video or audio recording (two minutes or less).

Example: ABC Motors has clear expectations of staff and customers concerning workplace safety. A detailed safety handbook is given to each new employee and a hardcopy is available in the staff kitchen. We have two staff trained in first aid by St John Ambulance and they receive refresher courses every 12 months. We recently purchased a new hoist and all staff members received training on its safe operation. ABC Motors has a fully equipped first aid kit and maintained fire extinguisher, and we have solar panels and use recycled water when washing customer vehicles.  (93 words)

20%
CUSTOMER SERVICE  –
Acquisition, Retention & Experience
25% of total

During 2018 did your business:
1. execute a customer attraction &/or retention strategy?
2. provide itemised and transparent billing &/or customer advice?
3. provide collected customer feedback to staff?
4. have a customer complaint process?
5. have a customer friendly reception &/or service area?

5%

Explain how your business delivers superior customer service.
You can expand on any of the above topics or list items like customer retention strategies, complimentary benefits, or a customer loyalty program. For example, the provision of customer pick-up/drop-off services, providing an online booking system, or conducting customer surveys. Your overview can be submitted in written format (200 words or less) or as a video or audio recording (two minutes or less).

Example: ABC Motors has an up-to-date customer database, which grew by 12 percent over the 2018 calendar year, We also have some customers who have been with us for 25 years, We attract new clients by offering referral discounts and every new customer receives 15 percent off their first service. We wash all customer cars for free and put a box of branded mints in their gloveboxes. We respond to all questions on our Facebook page and website within 24 hours and if there is a complaint I call personally to sort out the problem. Our website features a mobile-friendly booking page.  (101 words)

20%
MARKETING & COMMUNICATIONS  –
Presentation, Outreach & Community
25% of total

During 2018 did your business:
1. improve or enhance the presentation of its premises?
2. create, maintain or update a company website?
3. advertise its products &/or services?
4. conduct social media &/or local innovative marketing activities?
5. measure its marketing and communications activities?

5%

Explain your business’ marketing and communications activities and provide specific examples.
You can expand on any of the above topics or list items like communications strategies, marketing collateral, or community-facing activities. For example, conducting customer information nights, writing a newsletter or blog, or providing sponsorships or donations to the local community. Your overview can be submitted in written format (200 words or less) or as a video or audio recording (two minutes or less).

Example: ABC Motors has a written marketing strategy and a dedicated budget that is reviewed each financial year. During 2018 we began writing a blog on our website and Facebook page and we conducted two very successful customer information nights where we demonstrated basic vehicle maintenance and how to change a wheel. ABC Motors sponsored the Swan Hill Giants AFL team for the 2018 season and we provided five ‘free brake safety checks’ for the Swan Hill Primary School raffle. We advertise our service and weekly special in the Swan Hill Gazette.  (91 words)

20%
SUPPORTING DOCUMENTATION

BUSINESS MANAGEMENT
Provide by uploading supporting documentation. For example, copies of policies, workflow plans, certifications, etc.

WORKPLACE PRACTICES
Provide by uploading supporting documentation. For example, photos/scans of manuals, policies or check-lists, etc.

CUSTOMER SERVICE
Provide by uploading supporting documentation. For example, photos/scans/recordings of billing methods, on-hold telephone messages, customer surveys, etc.

MARKETING & COMMUNICATIONS
Provide by uploading supporting documentation. For example, photos/video of your business’ facade, workshop reception, customer lounge, customer parking area; or a copy of your marketing plan, etc.

 

BEST COMMERCIAL VEHICLE MANUFACTURER
BUSINESS OVERVIEW 0% of total
Provide an overview of your business. You could list location, establishment date, specialisations and number of employees. Your overview can be submitted in written format (100 words or less) or as a video or audio recording (two minutes or less). The Business Overview does not attract a score, but does help the judges learn more about your business and its operations.

Example: ABC Motors was established in 1983 in Swan Hill. It specialises in brake and clutch services, and radiator repairs. Customers include local motorists, along with other automotive businesses, for which we conduct work on a sub-contract basis. The business currently employs seven staff, including a part-time bookkeeper and a second-year apprentice.  (51 words)

0%
BUSINESS MANAGEMENT  –
Leadership and Operational Efficiency
25% of total

During 2018 did you implement, maintain &/or enhance:
1. written workplace policies?
2. workshop equipment?
3. IT hardware &/or software?
4. improved efficiencies through workplace design &/or layout?
5. any continuous improvement strategies?

5%

Explain your business’ development achievements and provide specific examples.
You can expand on any of the above topics or list items like workplace accreditations/certifications or any accomplishments. For example, you achieved a financial milestone, implemented new accounting software, or introduced a more efficient operating system. Your overview can be submitted in written format (200 words or less) or as a video or audio recording (two minutes or less).

Example: ABC Motors keeps written policies on staff inductions, workplace behavior and social media use. Staff expectations, such as working hours, comfort breaks and good customer service are posted in the staff kitchen and are emailed to new staff members. We recently changed the floorplan to ensure safer vehicle movement and a more efficient workflow. Our new accounting system saves three hours per week, which allows our bookkeeper to also perform some secretarial services. Our second-year apprentice recently won a World Skills award for mechanical repair.  (85 words)

20%
WORKPLACE PRACTICES  –
Safety, Environment & Training
25% of total

During 2018 did your business provide, maintain &/or improve on:
1. access to written workplace safety policies and procedures?
2. a consultative mechanism for a system allowing employees to voice health and safety matters?
3. training on plant, equipment and systems of work?
4. an emergency management plan, equipment and training?
5. a policy regarding sustainable practices in order to minimise the risk to the environment?

5%

Explain your business’ workplace practices and provide specific examples.
You can expand on any of the above topics or list items like staff accomplishments, the maintenance of a safe and organised workshop, or any training undertaken. For example, provision of first aid training, designated no-go areas, health and safety policies and briefings, provision of spill kits, recycled water, or solar panels. Your overview can be submitted in written format (200 words or less) or as a video or audio recording (two minutes or less).

Example: ABC Motors has clear expectations of staff and customers concerning workplace safety. A detailed safety handbook is given to each new employee and a hardcopy is available in the staff kitchen. We have two staff trained in first aid by St John Ambulance and they receive refresher courses every 12 months. We recently purchased a new hoist and all staff members received training on its safe operation. ABC Motors has a fully equipped first aid kit and maintained fire extinguisher, and we have solar panels and use recycled water when washing customer vehicles.  (93 words)

20%
CUSTOMER SERVICE  –
Acquisition, Retention & Experience
25% of total

During 2018 did your business:
1. execute a customer attraction &/or retention strategy?
2. provide itemised and transparent billing &/or customer advice?
3. provide collected customer feedback to staff?
4. have a customer complaint process?
5. have a customer friendly reception &/or service area?

5%

Explain how your business delivers superior customer service.
You can expand on any of the above topics or list items like customer retention strategies, complimentary benefits, or a customer loyalty program. For example, the provision of customer pick-up/drop-off services, providing an online booking system, or conducting customer surveys. Your overview can be submitted in written format (200 words or less) or as a video or audio recording (two minutes or less).

Example: ABC Motors has an up-to-date customer database, which grew by 12 percent over the 2018 calendar year, We also have some customers who have been with us for 25 years, We attract new clients by offering referral discounts and every new customer receives 15 percent off their first service. We wash all customer cars for free and put a box of branded mints in their gloveboxes. We respond to all questions on our Facebook page and website within 24 hours and if there is a complaint I call personally to sort out the problem. Our website features a mobile-friendly booking page.  (101 words)

20%
MARKETING & COMMUNICATIONS  –
Presentation, Outreach & Community
25% of total

During 2018 did your business:
1. improve or enhance the presentation of its premises?
2. create, maintain or update a company website?
3. advertise its products &/or services?
4. conduct social media &/or local innovative marketing activities?
5. measure its marketing and communications activities?

5%

Explain your business’ marketing and communications activities and provide specific examples.
You can expand on any of the above topics or list items like communications strategies, marketing collateral, or community-facing activities. For example, conducting customer information nights, writing a newsletter or blog, or providing sponsorships or donations to the local community. Your overview can be submitted in written format (200 words or less) or as a video or audio recording (two minutes or less).

Example: ABC Motors has a written marketing strategy and a dedicated budget that is reviewed each financial year. During 2018 we began writing a blog on our website and Facebook page and we conducted two very successful customer information nights where we demonstrated basic vehicle maintenance and how to change a wheel. ABC Motors sponsored the Swan Hill Giants AFL team for the 2018 season and we provided five ‘free brake safety checks’ for the Swan Hill Primary School raffle. We advertise our service and weekly special in the Swan Hill Gazette.  (91 words)

20%
SUPPORTING DOCUMENTATION

BUSINESS MANAGEMENT
Provide by uploading supporting documentation. For example, copies of policies, workflow plans, certifications, etc.

WORKPLACE PRACTICES
Provide by uploading supporting documentation. For example, photos/scans of manuals, policies or check-lists, etc.

CUSTOMER SERVICE
Provide by uploading supporting documentation. For example, photos/scans/recordings of billing methods, on-hold telephone messages, customer surveys, etc.

MARKETING & COMMUNICATIONS
Provide by uploading supporting documentation. For example, photos/video of your business’ facade, workshop reception, customer lounge, customer parking area; or a copy of your marketing plan, etc.

 

BEST ENGINE RECONDITIONER (Small Business)
BUSINESS OVERVIEW 0% of total
Provide an overview of your business. You could list location, establishment date, specialisations and number of employees. Your overview can be submitted in written format (100 words or less) or as a video or audio recording (two minutes or less). The Business Overview does not attract a score, but does help the judges learn more about your business and its operations.

Example: ABC Motors was established in 1983 in Swan Hill. It specialises in brake and clutch services, and radiator repairs. Customers include local motorists, along with other automotive businesses, for which we conduct work on a sub-contract basis. The business currently employs seven staff, including a part-time bookkeeper and a second-year apprentice.  (51 words)

0%
BUSINESS MANAGEMENT  –
Leadership and Operational Efficiency
25% of total

During 2018 did you implement, maintain &/or enhance:
1. written workplace policies?
2. workshop equipment?
3. IT hardware &/or software?
4. improved efficiencies through workplace design &/or layout?
5. any continuous improvement strategies?

5%

Explain your business’ development achievements and provide specific examples.
You can expand on any of the above topics or list items like workplace accreditations/certifications or any accomplishments. For example, you achieved a financial milestone, implemented new accounting software, or introduced a more efficient operating system. Your overview can be submitted in written format (200 words or less) or as a video or audio recording (two minutes or less).

Example: ABC Motors keeps written policies on staff inductions, workplace behavior and social media use. Staff expectations, such as working hours, comfort breaks and good customer service are posted in the staff kitchen and are emailed to new staff members. We recently changed the floorplan to ensure safer vehicle movement and a more efficient workflow. Our new accounting system saves three hours per week, which allows our bookkeeper to also perform some secretarial services. Our second-year apprentice recently won a World Skills award for mechanical repair.  (85 words)

20%
WORKPLACE PRACTICES  –
Safety, Environment & Training
25% of total

During 2018 did your business provide, maintain &/or improve on:
1. access to written workplace safety policies and procedures?
2. a consultative mechanism for a system allowing employees to voice health and safety matters?
3. training on plant, equipment and systems of work?
4. an emergency management plan, equipment and training?
5. a policy regarding sustainable practices in order to minimise the risk to the environment?

5%

Explain your business’ workplace practices and provide specific examples.
You can expand on any of the above topics or list items like staff accomplishments, the maintenance of a safe and organised workshop, or any training undertaken. For example, provision of first aid training, designated no-go areas, health and safety policies and briefings, provision of spill kits, recycled water, or solar panels. Your overview can be submitted in written format (200 words or less) or as a video or audio recording (two minutes or less).

Example: ABC Motors has clear expectations of staff and customers concerning workplace safety. A detailed safety handbook is given to each new employee and a hardcopy is available in the staff kitchen. We have two staff trained in first aid by St John Ambulance and they receive refresher courses every 12 months. We recently purchased a new hoist and all staff members received training on its safe operation. ABC Motors has a fully equipped first aid kit and maintained fire extinguisher, and we have solar panels and use recycled water when washing customer vehicles.  (93 words)

20%
CUSTOMER SERVICE  –
Acquisition, Retention & Experience
25% of total

During 2018 did your business:
1. execute a customer attraction &/or retention strategy?
2. provide itemised and transparent billing &/or customer advice?
3. provide collected customer feedback to staff?
4. have a customer complaint process?
5. have a customer friendly reception &/or service area?

5%

Explain how your business delivers superior customer service.
You can expand on any of the above topics or list items like customer retention strategies, complimentary benefits, or a customer loyalty program. For example, the provision of customer pick-up/drop-off services, providing an online booking system, or conducting customer surveys. Your overview can be submitted in written format (200 words or less) or as a video or audio recording (two minutes or less).

Example: ABC Motors has an up-to-date customer database, which grew by 12 percent over the 2018 calendar year, We also have some customers who have been with us for 25 years, We attract new clients by offering referral discounts and every new customer receives 15 percent off their first service. We wash all customer cars for free and put a box of branded mints in their gloveboxes. We respond to all questions on our Facebook page and website within 24 hours and if there is a complaint I call personally to sort out the problem. Our website features a mobile-friendly booking page.  (101 words)

20%
MARKETING & COMMUNICATIONS  –
Presentation, Outreach & Community
25% of total

During 2018 did your business:
1. improve or enhance the presentation of its premises?
2. create, maintain or update a company website?
3. advertise its products &/or services?
4. conduct social media &/or local innovative marketing activities?
5. measure its marketing and communications activities?

5%

Explain your business’ marketing and communications activities and provide specific examples.
You can expand on any of the above topics or list items like communications strategies, marketing collateral, or community-facing activities. For example, conducting customer information nights, writing a newsletter or blog, or providing sponsorships or donations to the local community. Your overview can be submitted in written format (200 words or less) or as a video or audio recording (two minutes or less).

Example: ABC Motors has a written marketing strategy and a dedicated budget that is reviewed each financial year. During 2018 we began writing a blog on our website and Facebook page and we conducted two very successful customer information nights where we demonstrated basic vehicle maintenance and how to change a wheel. ABC Motors sponsored the Swan Hill Giants AFL team for the 2018 season and we provided five ‘free brake safety checks’ for the Swan Hill Primary School raffle. We advertise our service and weekly special in the Swan Hill Gazette.  (91 words)

20%
SUPPORTING DOCUMENTATION

BUSINESS MANAGEMENT
Provide by uploading supporting documentation. For example, copies of policies, workflow plans, certifications, etc.

WORKPLACE PRACTICES
Provide by uploading supporting documentation. For example, photos/scans of manuals, policies or check-lists, etc.

CUSTOMER SERVICE
Provide by uploading supporting documentation. For example, photos/scans/recordings of billing methods, on-hold telephone messages, customer surveys, etc.

MARKETING & COMMUNICATIONS
Provide by uploading supporting documentation. For example, photos/video of your business’ facade, workshop reception, customer lounge, customer parking area; or a copy of your marketing plan, etc.

 

BEST ENGINE RECONDITIONER (Large Business)
BUSINESS OVERVIEW 0% of total
Provide an overview of your business. You could list location, establishment date, specialisations and number of employees. Your overview can be submitted in written format (100 words or less) or as a video or audio recording (two minutes or less). The Business Overview does not attract a score, but does help the judges learn more about your business and its operations.

Example: ABC Motors was established in 1983 in Swan Hill. It specialises in brake and clutch services, and radiator repairs. Customers include local motorists, along with other automotive businesses, for which we conduct work on a sub-contract basis. The business currently employs seven staff, including a part-time bookkeeper and a second-year apprentice.  (51 words)

0%
BUSINESS MANAGEMENT  –
Leadership and Operational Efficiency
25% of total

During 2018 did you implement, maintain &/or enhance:
1. written workplace policies?
2. workshop equipment?
3. IT hardware &/or software?
4. improved efficiencies through workplace design &/or layout?
5. any continuous improvement strategies?

5%

Explain your business’ development achievements and provide specific examples.
You can expand on any of the above topics or list items like workplace accreditations/certifications or any accomplishments. For example, you achieved a financial milestone, implemented new accounting software, or introduced a more efficient operating system. Your overview can be submitted in written format (200 words or less) or as a video or audio recording (two minutes or less).

Example: ABC Motors keeps written policies on staff inductions, workplace behavior and social media use. Staff expectations, such as working hours, comfort breaks and good customer service are posted in the staff kitchen and are emailed to new staff members. We recently changed the floorplan to ensure safer vehicle movement and a more efficient workflow. Our new accounting system saves three hours per week, which allows our bookkeeper to also perform some secretarial services. Our second-year apprentice recently won a World Skills award for mechanical repair.  (85 words)

20%
WORKPLACE PRACTICES  –
Safety, Environment & Training
25% of total

During 2018 did your business provide, maintain &/or improve on:
1. access to written workplace safety policies and procedures?
2. a consultative mechanism for a system allowing employees to voice health and safety matters?
3. training on plant, equipment and systems of work?
4. an emergency management plan, equipment and training?
5. a policy regarding sustainable practices in order to minimise the risk to the environment?

5%

Explain your business’ workplace practices and provide specific examples.
You can expand on any of the above topics or list items like staff accomplishments, the maintenance of a safe and organised workshop, or any training undertaken. For example, provision of first aid training, designated no-go areas, health and safety policies and briefings, provision of spill kits, recycled water, or solar panels. Your overview can be submitted in written format (200 words or less) or as a video or audio recording (two minutes or less).

Example: ABC Motors has clear expectations of staff and customers concerning workplace safety. A detailed safety handbook is given to each new employee and a hardcopy is available in the staff kitchen. We have two staff trained in first aid by St John Ambulance and they receive refresher courses every 12 months. We recently purchased a new hoist and all staff members received training on its safe operation. ABC Motors has a fully equipped first aid kit and maintained fire extinguisher, and we have solar panels and use recycled water when washing customer vehicles.  (93 words)

20%
CUSTOMER SERVICE  –
Acquisition, Retention & Experience
25% of total

During 2018 did your business:
1. execute a customer attraction &/or retention strategy?
2. provide itemised and transparent billing &/or customer advice?
3. provide collected customer feedback to staff?
4. have a customer complaint process?
5. have a customer friendly reception &/or service area?

5%

Explain how your business delivers superior customer service.
You can expand on any of the above topics or list items like customer retention strategies, complimentary benefits, or a customer loyalty program. For example, the provision of customer pick-up/drop-off services, providing an online booking system, or conducting customer surveys. Your overview can be submitted in written format (200 words or less) or as a video or audio recording (two minutes or less).

Example: ABC Motors has an up-to-date customer database, which grew by 12 percent over the 2018 calendar year, We also have some customers who have been with us for 25 years, We attract new clients by offering referral discounts and every new customer receives 15 percent off their first service. We wash all customer cars for free and put a box of branded mints in their gloveboxes. We respond to all questions on our Facebook page and website within 24 hours and if there is a complaint I call personally to sort out the problem. Our website features a mobile-friendly booking page.  (101 words)

20%
MARKETING & COMMUNICATIONS  –
Presentation, Outreach & Community
25% of total

During 2018 did your business:
1. improve or enhance the presentation of its premises?
2. create, maintain or update a company website?
3. advertise its products &/or services?
4. conduct social media &/or local innovative marketing activities?
5. measure its marketing and communications activities?

5%

Explain your business’ marketing and communications activities and provide specific examples.
You can expand on any of the above topics or list items like communications strategies, marketing collateral, or community-facing activities. For example, conducting customer information nights, writing a newsletter or blog, or providing sponsorships or donations to the local community. Your overview can be submitted in written format (200 words or less) or as a video or audio recording (two minutes or less).

Example: ABC Motors has a written marketing strategy and a dedicated budget that is reviewed each financial year. During 2018 we began writing a blog on our website and Facebook page and we conducted two very successful customer information nights where we demonstrated basic vehicle maintenance and how to change a wheel. ABC Motors sponsored the Swan Hill Giants AFL team for the 2018 season and we provided five ‘free brake safety checks’ for the Swan Hill Primary School raffle. We advertise our service and weekly special in the Swan Hill Gazette.  (91 words)

20%
SUPPORTING DOCUMENTATION

BUSINESS MANAGEMENT
Provide by uploading supporting documentation. For example, copies of policies, workflow plans, certifications, etc.

WORKPLACE PRACTICES
Provide by uploading supporting documentation. For example, photos/scans of manuals, policies or check-lists, etc.

CUSTOMER SERVICE
Provide by uploading supporting documentation. For example, photos/scans/recordings of billing methods, on-hold telephone messages, customer surveys, etc.

MARKETING & COMMUNICATIONS
Provide by uploading supporting documentation. For example, photos/video of your business’ facade, workshop reception, customer lounge, customer parking area; or a copy of your marketing plan, etc.

 

BEST FARM MACHINERY DEALER (Small Business)
BUSINESS OVERVIEW 0% of total
Provide an overview of your business. You could list location, establishment date, specialisations and number of employees. Your overview can be submitted in written format (100 words or less) or as a video or audio recording (two minutes or less). The Business Overview does not attract a score, but does help the judges learn more about your business and its operations.

Example: ABC Motors was established in 1983 in Swan Hill. It specialises in brake and clutch services, and radiator repairs. Customers include local motorists, along with other automotive businesses, for which we conduct work on a sub-contract basis. The business currently employs seven staff, including a part-time bookkeeper and a second-year apprentice.  (51 words)

0%
BUSINESS MANAGEMENT  –
Leadership and Operational Efficiency
25% of total

During 2018 did you implement, maintain &/or enhance:
1. written workplace policies?
2. workshop equipment?
3. IT hardware &/or software?
4. improved efficiencies through workplace design &/or layout?
5. any continuous improvement strategies?

5%

Explain your business’ development achievements and provide specific examples.
You can expand on any of the above topics or list items like workplace accreditations/certifications or any accomplishments. For example, you achieved a financial milestone, implemented new accounting software, or introduced a more efficient operating system. Your overview can be submitted in written format (200 words or less) or as a video or audio recording (two minutes or less).

Example: ABC Motors keeps written policies on staff inductions, workplace behavior and social media use. Staff expectations, such as working hours, comfort breaks and good customer service are posted in the staff kitchen and are emailed to new staff members. We recently changed the floorplan to ensure safer vehicle movement and a more efficient workflow. Our new accounting system saves three hours per week, which allows our bookkeeper to also perform some secretarial services. Our second-year apprentice recently won a World Skills award for mechanical repair.  (85 words)

20%
WORKPLACE PRACTICES  –
Safety, Environment & Training
25% of total

During 2018 did your business provide, maintain &/or improve on:
1. access to written workplace safety policies and procedures?
2. a consultative mechanism for a system allowing employees to voice health and safety matters?
3. training on plant, equipment and systems of work?
4. an emergency management plan, equipment and training?
5. a policy regarding sustainable practices in order to minimise the risk to the environment?

5%

Explain your business’ workplace practices and provide specific examples.
You can expand on any of the above topics or list items like staff accomplishments, the maintenance of a safe and organised workshop, or any training undertaken. For example, provision of first aid training, designated no-go areas, health and safety policies and briefings, provision of spill kits, recycled water, or solar panels. Your overview can be submitted in written format (200 words or less) or as a video or audio recording (two minutes or less).

Example: ABC Motors has clear expectations of staff and customers concerning workplace safety. A detailed safety handbook is given to each new employee and a hardcopy is available in the staff kitchen. We have two staff trained in first aid by St John Ambulance and they receive refresher courses every 12 months. We recently purchased a new hoist and all staff members received training on its safe operation. ABC Motors has a fully equipped first aid kit and maintained fire extinguisher, and we have solar panels and use recycled water when washing customer vehicles.  (93 words)

20%
CUSTOMER SERVICE  –
Acquisition, Retention & Experience
25% of total

During 2018 did your business:
1. execute a customer attraction &/or retention strategy?
2. provide itemised and transparent billing &/or customer advice?
3. provide collected customer feedback to staff?
4. have a customer complaint process?
5. have a customer friendly reception &/or service area?

5%

Explain how your business delivers superior customer service.
You can expand on any of the above topics or list items like customer retention strategies, complimentary benefits, or a customer loyalty program. For example, the provision of customer pick-up/drop-off services, providing an online booking system, or conducting customer surveys. Your overview can be submitted in written format (200 words or less) or as a video or audio recording (two minutes or less).

Example: ABC Motors has an up-to-date customer database, which grew by 12 percent over the 2018 calendar year, We also have some customers who have been with us for 25 years, We attract new clients by offering referral discounts and every new customer receives 15 percent off their first service. We wash all customer cars for free and put a box of branded mints in their gloveboxes. We respond to all questions on our Facebook page and website within 24 hours and if there is a complaint I call personally to sort out the problem. Our website features a mobile-friendly booking page.  (101 words)

20%
MARKETING & COMMUNICATIONS  –
Presentation, Outreach & Community
25% of total

During 2018 did your business:
1. improve or enhance the presentation of its premises?
2. create, maintain or update a company website?
3. advertise its products &/or services?
4. conduct social media &/or local innovative marketing activities?
5. measure its marketing and communications activities?

5%

Explain your business’ marketing and communications activities and provide specific examples.
You can expand on any of the above topics or list items like communications strategies, marketing collateral, or community-facing activities. For example, conducting customer information nights, writing a newsletter or blog, or providing sponsorships or donations to the local community. Your overview can be submitted in written format (200 words or less) or as a video or audio recording (two minutes or less).

Example: ABC Motors has a written marketing strategy and a dedicated budget that is reviewed each financial year. During 2018 we began writing a blog on our website and Facebook page and we conducted two very successful customer information nights where we demonstrated basic vehicle maintenance and how to change a wheel. ABC Motors sponsored the Swan Hill Giants AFL team for the 2018 season and we provided five ‘free brake safety checks’ for the Swan Hill Primary School raffle. We advertise our service and weekly special in the Swan Hill Gazette.  (91 words)

20%
SUPPORTING DOCUMENTATION

BUSINESS MANAGEMENT
Provide by uploading supporting documentation. For example, copies of policies, workflow plans, certifications, etc.

WORKPLACE PRACTICES
Provide by uploading supporting documentation. For example, photos/scans of manuals, policies or check-lists, etc.

CUSTOMER SERVICE
Provide by uploading supporting documentation. For example, photos/scans/recordings of billing methods, on-hold telephone messages, customer surveys, etc.

MARKETING & COMMUNICATIONS
Provide by uploading supporting documentation. For example, photos/video of your business’ facade, workshop reception, customer lounge, customer parking area; or a copy of your marketing plan, etc.

 

BEST FARM MACHINERY DEALER (Large Business)
BUSINESS OVERVIEW 0% of total
Provide an overview of your business. You could list location, establishment date, specialisations and number of employees. Your overview can be submitted in written format (100 words or less) or as a video or audio recording (two minutes or less). The Business Overview does not attract a score, but does help the judges learn more about your business and its operations.

Example: ABC Motors was established in 1983 in Swan Hill. It specialises in brake and clutch services, and radiator repairs. Customers include local motorists, along with other automotive businesses, for which we conduct work on a sub-contract basis. The business currently employs seven staff, including a part-time bookkeeper and a second-year apprentice.  (51 words)

0%
BUSINESS MANAGEMENT  –
Leadership and Operational Efficiency
25% of total

During 2018 did you implement, maintain &/or enhance:
1. written workplace policies?
2. workshop equipment?
3. IT hardware &/or software?
4. improved efficiencies through workplace design &/or layout?
5. any continuous improvement strategies?

5%

Explain your business’ development achievements and provide specific examples.
You can expand on any of the above topics or list items like workplace accreditations/certifications or any accomplishments. For example, you achieved a financial milestone, implemented new accounting software, or introduced a more efficient operating system. Your overview can be submitted in written format (200 words or less) or as a video or audio recording (two minutes or less).

Example: ABC Motors keeps written policies on staff inductions, workplace behavior and social media use. Staff expectations, such as working hours, comfort breaks and good customer service are posted in the staff kitchen and are emailed to new staff members. We recently changed the floorplan to ensure safer vehicle movement and a more efficient workflow. Our new accounting system saves three hours per week, which allows our bookkeeper to also perform some secretarial services. Our second-year apprentice recently won a World Skills award for mechanical repair.  (85 words)

20%
WORKPLACE PRACTICES  –
Safety, Environment & Training
25% of total

During 2018 did your business provide, maintain &/or improve on:
1. access to written workplace safety policies and procedures?
2. a consultative mechanism for a system allowing employees to voice health and safety matters?
3. training on plant, equipment and systems of work?
4. an emergency management plan, equipment and training?
5. a policy regarding sustainable practices in order to minimise the risk to the environment?

5%

Explain your business’ workplace practices and provide specific examples.
You can expand on any of the above topics or list items like staff accomplishments, the maintenance of a safe and organised workshop, or any training undertaken. For example, provision of first aid training, designated no-go areas, health and safety policies and briefings, provision of spill kits, recycled water, or solar panels. Your overview can be submitted in written format (200 words or less) or as a video or audio recording (two minutes or less).

Example: ABC Motors has clear expectations of staff and customers concerning workplace safety. A detailed safety handbook is given to each new employee and a hardcopy is available in the staff kitchen. We have two staff trained in first aid by St John Ambulance and they receive refresher courses every 12 months. We recently purchased a new hoist and all staff members received training on its safe operation. ABC Motors has a fully equipped first aid kit and maintained fire extinguisher, and we have solar panels and use recycled water when washing customer vehicles.  (93 words)

20%
CUSTOMER SERVICE  –
Acquisition, Retention & Experience
25% of total

During 2018 did your business:
1. execute a customer attraction &/or retention strategy?
2. provide itemised and transparent billing &/or customer advice?
3. provide collected customer feedback to staff?
4. have a customer complaint process?
5. have a customer friendly reception &/or service area?

5%

Explain how your business delivers superior customer service.
You can expand on any of the above topics or list items like customer retention strategies, complimentary benefits, or a customer loyalty program. For example, the provision of customer pick-up/drop-off services, providing an online booking system, or conducting customer surveys. Your overview can be submitted in written format (200 words or less) or as a video or audio recording (two minutes or less).

Example: ABC Motors has an up-to-date customer database, which grew by 12 percent over the 2018 calendar year, We also have some customers who have been with us for 25 years, We attract new clients by offering referral discounts and every new customer receives 15 percent off their first service. We wash all customer cars for free and put a box of branded mints in their gloveboxes. We respond to all questions on our Facebook page and website within 24 hours and if there is a complaint I call personally to sort out the problem. Our website features a mobile-friendly booking page.  (101 words)

20%
MARKETING & COMMUNICATIONS  –
Presentation, Outreach & Community
25% of total

During 2018 did your business:
1. improve or enhance the presentation of its premises?
2. create, maintain or update a company website?
3. advertise its products &/or services?
4. conduct social media &/or local innovative marketing activities?
5. measure its marketing and communications activities?

5%

Explain your business’ marketing and communications activities and provide specific examples.
You can expand on any of the above topics or list items like communications strategies, marketing collateral, or community-facing activities. For example, conducting customer information nights, writing a newsletter or blog, or providing sponsorships or donations to the local community. Your overview can be submitted in written format (200 words or less) or as a video or audio recording (two minutes or less).

Example: ABC Motors has a written marketing strategy and a dedicated budget that is reviewed each financial year. During 2018 we began writing a blog on our website and Facebook page and we conducted two very successful customer information nights where we demonstrated basic vehicle maintenance and how to change a wheel. ABC Motors sponsored the Swan Hill Giants AFL team for the 2018 season and we provided five ‘free brake safety checks’ for the Swan Hill Primary School raffle. We advertise our service and weekly special in the Swan Hill Gazette.  (91 words)

20%
SUPPORTING DOCUMENTATION

BUSINESS MANAGEMENT
Provide by uploading supporting documentation. For example, copies of policies, workflow plans, certifications, etc.

WORKPLACE PRACTICES
Provide by uploading supporting documentation. For example, photos/scans of manuals, policies or check-lists, etc.

CUSTOMER SERVICE
Provide by uploading supporting documentation. For example, photos/scans/recordings of billing methods, on-hold telephone messages, customer surveys, etc.

MARKETING & COMMUNICATIONS
Provide by uploading supporting documentation. For example, photos/video of your business’ facade, workshop reception, customer lounge, customer parking area; or a copy of your marketing plan, etc.

 

BEST GENERAL DIVISION BUSINESS (Small Business)
BUSINESS OVERVIEW 0% of total
Provide an overview of your business. You could list location, establishment date, specialisations and number of employees. Your overview can be submitted in written format (100 words or less) or as a video or audio recording (two minutes or less). The Business Overview does not attract a score, but does help the judges learn more about your business and its operations.

Example: ABC Motors was established in 1983 in Swan Hill. It specialises in brake and clutch services, and radiator repairs. Customers include local motorists, along with other automotive businesses, for which we conduct work on a sub-contract basis. The business currently employs seven staff, including a part-time bookkeeper and a second-year apprentice.  (51 words)

0%
BUSINESS MANAGEMENT  –
Leadership and Operational Efficiency
25% of total

During 2018 did you implement, maintain &/or enhance:
1. written workplace policies?
2. workshop equipment?
3. IT hardware &/or software?
4. improved efficiencies through workplace design &/or layout?
5. any continuous improvement strategies?

5%

Explain your business’ development achievements and provide specific examples.
You can expand on any of the above topics or list items like workplace accreditations/certifications or any accomplishments. For example, you achieved a financial milestone, implemented new accounting software, or introduced a more efficient operating system. Your overview can be submitted in written format (200 words or less) or as a video or audio recording (two minutes or less).

Example: ABC Motors keeps written policies on staff inductions, workplace behavior and social media use. Staff expectations, such as working hours, comfort breaks and good customer service are posted in the staff kitchen and are emailed to new staff members. We recently changed the floorplan to ensure safer vehicle movement and a more efficient workflow. Our new accounting system saves three hours per week, which allows our bookkeeper to also perform some secretarial services. Our second-year apprentice recently won a World Skills award for mechanical repair.  (85 words)

20%
WORKPLACE PRACTICES  –
Safety, Environment & Training
25% of total

During 2018 did your business provide, maintain &/or improve on:
1. access to written workplace safety policies and procedures?
2. a consultative mechanism for a system allowing employees to voice health and safety matters?
3. training on plant, equipment and systems of work?
4. an emergency management plan, equipment and training?
5. a policy regarding sustainable practices in order to minimise the risk to the environment?

5%

Explain your business’ workplace practices and provide specific examples.
You can expand on any of the above topics or list items like staff accomplishments, the maintenance of a safe and organised workshop, or any training undertaken. For example, provision of first aid training, designated no-go areas, health and safety policies and briefings, provision of spill kits, recycled water, or solar panels. Your overview can be submitted in written format (200 words or less) or as a video or audio recording (two minutes or less).

Example: ABC Motors has clear expectations of staff and customers concerning workplace safety. A detailed safety handbook is given to each new employee and a hardcopy is available in the staff kitchen. We have two staff trained in first aid by St John Ambulance and they receive refresher courses every 12 months. We recently purchased a new hoist and all staff members received training on its safe operation. ABC Motors has a fully equipped first aid kit and maintained fire extinguisher, and we have solar panels and use recycled water when washing customer vehicles.  (93 words)

20%
CUSTOMER SERVICE  –
Acquisition, Retention & Experience
25% of total

During 2018 did your business:
1. execute a customer attraction &/or retention strategy?
2. provide itemised and transparent billing &/or customer advice?
3. provide collected customer feedback to staff?
4. have a customer complaint process?
5. have a customer friendly reception &/or service area?

5%

Explain how your business delivers superior customer service.
You can expand on any of the above topics or list items like customer retention strategies, complimentary benefits, or a customer loyalty program. For example, the provision of customer pick-up/drop-off services, providing an online booking system, or conducting customer surveys. Your overview can be submitted in written format (200 words or less) or as a video or audio recording (two minutes or less).

Example: ABC Motors has an up-to-date customer database, which grew by 12 percent over the 2018 calendar year, We also have some customers who have been with us for 25 years, We attract new clients by offering referral discounts and every new customer receives 15 percent off their first service. We wash all customer cars for free and put a box of branded mints in their gloveboxes. We respond to all questions on our Facebook page and website within 24 hours and if there is a complaint I call personally to sort out the problem. Our website features a mobile-friendly booking page.  (101 words)

20%
MARKETING & COMMUNICATIONS  –
Presentation, Outreach & Community
25% of total

During 2018 did your business:
1. improve or enhance the presentation of its premises?
2. create, maintain or update a company website?
3. advertise its products &/or services?
4. conduct social media &/or local innovative marketing activities?
5. measure its marketing and communications activities?

5%

Explain your business’ marketing and communications activities and provide specific examples.
You can expand on any of the above topics or list items like communications strategies, marketing collateral, or community-facing activities. For example, conducting customer information nights, writing a newsletter or blog, or providing sponsorships or donations to the local community. Your overview can be submitted in written format (200 words or less) or as a video or audio recording (two minutes or less).

Example: ABC Motors has a written marketing strategy and a dedicated budget that is reviewed each financial year. During 2018 we began writing a blog on our website and Facebook page and we conducted two very successful customer information nights where we demonstrated basic vehicle maintenance and how to change a wheel. ABC Motors sponsored the Swan Hill Giants AFL team for the 2018 season and we provided five ‘free brake safety checks’ for the Swan Hill Primary School raffle. We advertise our service and weekly special in the Swan Hill Gazette.  (91 words)

20%
SUPPORTING DOCUMENTATION

BUSINESS MANAGEMENT
Provide by uploading supporting documentation. For example, copies of policies, workflow plans, certifications, etc.

WORKPLACE PRACTICES
Provide by uploading supporting documentation. For example, photos/scans of manuals, policies or check-lists, etc.

CUSTOMER SERVICE
Provide by uploading supporting documentation. For example, photos/scans/recordings of billing methods, on-hold telephone messages, customer surveys, etc.

MARKETING & COMMUNICATIONS
Provide by uploading supporting documentation. For example, photos/video of your business’ facade, workshop reception, customer lounge, customer parking area; or a copy of your marketing plan, etc.

 

BEST GENERAL DIVISION BUSINESS (Large Business)
BUSINESS OVERVIEW 0% of total
Provide an overview of your business. You could list location, establishment date, specialisations and number of employees. Your overview can be submitted in written format (100 words or less) or as a video or audio recording (two minutes or less). The Business Overview does not attract a score, but does help the judges learn more about your business and its operations.

Example: ABC Motors was established in 1983 in Swan Hill. It specialises in brake and clutch services, and radiator repairs. Customers include local motorists, along with other automotive businesses, for which we conduct work on a sub-contract basis. The business currently employs seven staff, including a part-time bookkeeper and a second-year apprentice.  (51 words)

0%
BUSINESS MANAGEMENT  –
Leadership and Operational Efficiency
25% of total

During 2018 did you implement, maintain &/or enhance:
1. written workplace policies?
2. workshop equipment?
3. IT hardware &/or software?
4. improved efficiencies through workplace design &/or layout?
5. any continuous improvement strategies?

5%

Explain your business’ development achievements and provide specific examples.
You can expand on any of the above topics or list items like workplace accreditations/certifications or any accomplishments. For example, you achieved a financial milestone, implemented new accounting software, or introduced a more efficient operating system. Your overview can be submitted in written format (200 words or less) or as a video or audio recording (two minutes or less).

Example: ABC Motors keeps written policies on staff inductions, workplace behavior and social media use. Staff expectations, such as working hours, comfort breaks and good customer service are posted in the staff kitchen and are emailed to new staff members. We recently changed the floorplan to ensure safer vehicle movement and a more efficient workflow. Our new accounting system saves three hours per week, which allows our bookkeeper to also perform some secretarial services. Our second-year apprentice recently won a World Skills award for mechanical repair.  (85 words)

20%
WORKPLACE PRACTICES  –
Safety, Environment & Training
25% of total

During 2018 did your business provide, maintain &/or improve on:
1. access to written workplace safety policies and procedures?
2. a consultative mechanism for a system allowing employees to voice health and safety matters?
3. training on plant, equipment and systems of work?
4. an emergency management plan, equipment and training?
5. a policy regarding sustainable practices in order to minimise the risk to the environment?

5%

Explain your business’ workplace practices and provide specific examples.
You can expand on any of the above topics or list items like staff accomplishments, the maintenance of a safe and organised workshop, or any training undertaken. For example, provision of first aid training, designated no-go areas, health and safety policies and briefings, provision of spill kits, recycled water, or solar panels. Your overview can be submitted in written format (200 words or less) or as a video or audio recording (two minutes or less).

Example: ABC Motors has clear expectations of staff and customers concerning workplace safety. A detailed safety handbook is given to each new employee and a hardcopy is available in the staff kitchen. We have two staff trained in first aid by St John Ambulance and they receive refresher courses every 12 months. We recently purchased a new hoist and all staff members received training on its safe operation. ABC Motors has a fully equipped first aid kit and maintained fire extinguisher, and we have solar panels and use recycled water when washing customer vehicles.  (93 words)

20%
CUSTOMER SERVICE  –
Acquisition, Retention & Experience
25% of total

During 2018 did your business:
1. execute a customer attraction &/or retention strategy?
2. provide itemised and transparent billing &/or customer advice?
3. provide collected customer feedback to staff?
4. have a customer complaint process?
5. have a customer friendly reception &/or service area?

5%

Explain how your business delivers superior customer service.
You can expand on any of the above topics or list items like customer retention strategies, complimentary benefits, or a customer loyalty program. For example, the provision of customer pick-up/drop-off services, providing an online booking system, or conducting customer surveys. Your overview can be submitted in written format (200 words or less) or as a video or audio recording (two minutes or less).

Example: ABC Motors has an up-to-date customer database, which grew by 12 percent over the 2018 calendar year, We also have some customers who have been with us for 25 years, We attract new clients by offering referral discounts and every new customer receives 15 percent off their first service. We wash all customer cars for free and put a box of branded mints in their gloveboxes. We respond to all questions on our Facebook page and website within 24 hours and if there is a complaint I call personally to sort out the problem. Our website features a mobile-friendly booking page.  (101 words)

20%
MARKETING & COMMUNICATIONS  –
Presentation, Outreach & Community
25% of total

During 2018 did your business:
1. improve or enhance the presentation of its premises?
2. create, maintain or update a company website?
3. advertise its products &/or services?
4. conduct social media &/or local innovative marketing activities?
5. measure its marketing and communications activities?

5%

Explain your business’ marketing and communications activities and provide specific examples.
You can expand on any of the above topics or list items like communications strategies, marketing collateral, or community-facing activities. For example, conducting customer information nights, writing a newsletter or blog, or providing sponsorships or donations to the local community. Your overview can be submitted in written format (200 words or less) or as a video or audio recording (two minutes or less).

Example: ABC Motors has a written marketing strategy and a dedicated budget that is reviewed each financial year. During 2018 we began writing a blog on our website and Facebook page and we conducted two very successful customer information nights where we demonstrated basic vehicle maintenance and how to change a wheel. ABC Motors sponsored the Swan Hill Giants AFL team for the 2018 season and we provided five ‘free brake safety checks’ for the Swan Hill Primary School raffle. We advertise our service and weekly special in the Swan Hill Gazette.  (91 words)

20%
SUPPORTING DOCUMENTATION

BUSINESS MANAGEMENT
Provide by uploading supporting documentation. For example, copies of policies, workflow plans, certifications, etc.

WORKPLACE PRACTICES
Provide by uploading supporting documentation. For example, photos/scans of manuals, policies or check-lists, etc.

CUSTOMER SERVICE
Provide by uploading supporting documentation. For example, photos/scans/recordings of billing methods, on-hold telephone messages, customer surveys, etc.

MARKETING & COMMUNICATIONS
Provide by uploading supporting documentation. For example, photos/video of your business’ facade, workshop reception, customer lounge, customer parking area; or a copy of your marketing plan, etc.

 

BEST HEAVY TOWING (HTT) OPERATOR - STATEWIDE
BUSINESS OVERVIEW 0% of total
Provide an overview of your business. You could list location, establishment date, specialisations and number of employees. Your overview can be submitted in written format (100 words or less) or as a video or audio recording (two minutes or less). The Business Overview does not attract a score, but does help the judges learn more about your business and its operations.

Example: ABC Motors was established in 1983 in Swan Hill. It specialises in brake and clutch services, and radiator repairs. Customers include local motorists, along with other automotive businesses, for which we conduct work on a sub-contract basis. The business currently employs seven staff, including a part-time bookkeeper and a second-year apprentice.  (51 words)

0%
BUSINESS MANAGEMENT  –
Leadership and Operational Efficiency
25% of total

During 2018 did you implement, maintain &/or enhance:
1. written workplace policies?
2. workshop equipment?
3. IT hardware &/or software?
4. improved efficiencies through workplace design &/or layout?
5. any continuous improvement strategies?

5%

Explain your business’ development achievements and provide specific examples.
You can expand on any of the above topics or list items like workplace accreditations/certifications or any accomplishments. For example, you achieved a financial milestone, implemented new accounting software, or introduced a more efficient operating system. Your overview can be submitted in written format (200 words or less) or as a video or audio recording (two minutes or less).

Example: ABC Motors keeps written policies on staff inductions, workplace behavior and social media use. Staff expectations, such as working hours, comfort breaks and good customer service are posted in the staff kitchen and are emailed to new staff members. We recently changed the floorplan to ensure safer vehicle movement and a more efficient workflow. Our new accounting system saves three hours per week, which allows our bookkeeper to also perform some secretarial services. Our second-year apprentice recently won a World Skills award for mechanical repair.  (85 words)

20%
WORKPLACE PRACTICES  –
Safety, Environment & Training
25% of total

During 2018 did your business provide, maintain &/or improve on:
1. access to written workplace safety policies and procedures?
2. a consultative mechanism for a system allowing employees to voice health and safety matters?
3. training on plant, equipment and systems of work?
4. an emergency management plan, equipment and training?
5. a policy regarding sustainable practices in order to minimise the risk to the environment?

5%

Explain your business’ workplace practices and provide specific examples.
You can expand on any of the above topics or list items like staff accomplishments, the maintenance of a safe and organised workshop, or any training undertaken. For example, provision of first aid training, designated no-go areas, health and safety policies and briefings, provision of spill kits, recycled water, or solar panels. Your overview can be submitted in written format (200 words or less) or as a video or audio recording (two minutes or less).

Example: ABC Motors has clear expectations of staff and customers concerning workplace safety. A detailed safety handbook is given to each new employee and a hardcopy is available in the staff kitchen. We have two staff trained in first aid by St John Ambulance and they receive refresher courses every 12 months. We recently purchased a new hoist and all staff members received training on its safe operation. ABC Motors has a fully equipped first aid kit and maintained fire extinguisher, and we have solar panels and use recycled water when washing customer vehicles.  (93 words)

20%
CUSTOMER SERVICE  –
Acquisition, Retention & Experience
25% of total

During 2018 did your business:
1. execute a customer attraction &/or retention strategy?
2. provide itemised and transparent billing &/or customer advice?
3. provide collected customer feedback to staff?
4. have a customer complaint process?
5. have a customer friendly reception &/or service area?

5%

Explain how your business delivers superior customer service.
You can expand on any of the above topics or list items like customer retention strategies, complimentary benefits, or a customer loyalty program. For example, the provision of customer pick-up/drop-off services, providing an online booking system, or conducting customer surveys. Your overview can be submitted in written format (200 words or less) or as a video or audio recording (two minutes or less).

Example: ABC Motors has an up-to-date customer database, which grew by 12 percent over the 2018 calendar year, We also have some customers who have been with us for 25 years, We attract new clients by offering referral discounts and every new customer receives 15 percent off their first service. We wash all customer cars for free and put a box of branded mints in their gloveboxes. We respond to all questions on our Facebook page and website within 24 hours and if there is a complaint I call personally to sort out the problem. Our website features a mobile-friendly booking page.  (101 words)

20%
MARKETING & COMMUNICATIONS  –
Presentation, Outreach & Community
25% of total

During 2018 did your business:
1. improve or enhance the presentation of its premises?
2. create, maintain or update a company website?
3. advertise its products &/or services?
4. conduct social media &/or local innovative marketing activities?
5. measure its marketing and communications activities?

5%

Explain your business’ marketing and communications activities and provide specific examples.
You can expand on any of the above topics or list items like communications strategies, marketing collateral, or community-facing activities. For example, conducting customer information nights, writing a newsletter or blog, or providing sponsorships or donations to the local community. Your overview can be submitted in written format (200 words or less) or as a video or audio recording (two minutes or less).

Example: ABC Motors has a written marketing strategy and a dedicated budget that is reviewed each financial year. During 2018 we began writing a blog on our website and Facebook page and we conducted two very successful customer information nights where we demonstrated basic vehicle maintenance and how to change a wheel. ABC Motors sponsored the Swan Hill Giants AFL team for the 2018 season and we provided five ‘free brake safety checks’ for the Swan Hill Primary School raffle. We advertise our service and weekly special in the Swan Hill Gazette.  (91 words)

20%
SUPPORTING DOCUMENTATION

BUSINESS MANAGEMENT
Provide by uploading supporting documentation. For example, copies of policies, workflow plans, certifications, etc.

WORKPLACE PRACTICES
Provide by uploading supporting documentation. For example, photos/scans of manuals, policies or check-lists, etc.

CUSTOMER SERVICE
Provide by uploading supporting documentation. For example, photos/scans/recordings of billing methods, on-hold telephone messages, customer surveys, etc.

MARKETING & COMMUNICATIONS
Provide by uploading supporting documentation. For example, photos/video of your business’ facade, workshop reception, customer lounge, customer parking area; or a copy of your marketing plan, etc.

 

BEST HEAVY VEHICLE EQUIPMENT MANUFACTURER
BUSINESS OVERVIEW 0% of total
Provide an overview of your business. You could list location, establishment date, specialisations and number of employees. Your overview can be submitted in written format (100 words or less) or as a video or audio recording (two minutes or less). The Business Overview does not attract a score, but does help the judges learn more about your business and its operations.

Example: ABC Motors was established in 1983 in Swan Hill. It specialises in brake and clutch services, and radiator repairs. Customers include local motorists, along with other automotive businesses, for which we conduct work on a sub-contract basis. The business currently employs seven staff, including a part-time bookkeeper and a second-year apprentice.  (51 words)

0%
BUSINESS MANAGEMENT  –
Leadership and Operational Efficiency
25% of total

During 2018 did you implement, maintain &/or enhance:
1. written workplace policies?
2. workshop equipment?
3. IT hardware &/or software?
4. improved efficiencies through workplace design &/or layout?
5. any continuous improvement strategies?

5%

Explain your business’ development achievements and provide specific examples.
You can expand on any of the above topics or list items like workplace accreditations/certifications or any accomplishments. For example, you achieved a financial milestone, implemented new accounting software, or introduced a more efficient operating system. Your overview can be submitted in written format (200 words or less) or as a video or audio recording (two minutes or less).

Example: ABC Motors keeps written policies on staff inductions, workplace behavior and social media use. Staff expectations, such as working hours, comfort breaks and good customer service are posted in the staff kitchen and are emailed to new staff members. We recently changed the floorplan to ensure safer vehicle movement and a more efficient workflow. Our new accounting system saves three hours per week, which allows our bookkeeper to also perform some secretarial services. Our second-year apprentice recently won a World Skills award for mechanical repair.  (85 words)

20%
WORKPLACE PRACTICES  –
Safety, Environment & Training
25% of total

During 2018 did your business provide, maintain &/or improve on:
1. access to written workplace safety policies and procedures?
2. a consultative mechanism for a system allowing employees to voice health and safety matters?
3. training on plant, equipment and systems of work?
4. an emergency management plan, equipment and training?
5. a policy regarding sustainable practices in order to minimise the risk to the environment?

5%

Explain your business’ workplace practices and provide specific examples.
You can expand on any of the above topics or list items like staff accomplishments, the maintenance of a safe and organised workshop, or any training undertaken. For example, provision of first aid training, designated no-go areas, health and safety policies and briefings, provision of spill kits, recycled water, or solar panels. Your overview can be submitted in written format (200 words or less) or as a video or audio recording (two minutes or less).

Example: ABC Motors has clear expectations of staff and customers concerning workplace safety. A detailed safety handbook is given to each new employee and a hardcopy is available in the staff kitchen. We have two staff trained in first aid by St John Ambulance and they receive refresher courses every 12 months. We recently purchased a new hoist and all staff members received training on its safe operation. ABC Motors has a fully equipped first aid kit and maintained fire extinguisher, and we have solar panels and use recycled water when washing customer vehicles.  (93 words)

20%
CUSTOMER SERVICE  –
Acquisition, Retention & Experience
25% of total

During 2018 did your business:
1. execute a customer attraction &/or retention strategy?
2. provide itemised and transparent billing &/or customer advice?
3. provide collected customer feedback to staff?
4. have a customer complaint process?
5. have a customer friendly reception &/or service area?

5%

Explain how your business delivers superior customer service.
You can expand on any of the above topics or list items like customer retention strategies, complimentary benefits, or a customer loyalty program. For example, the provision of customer pick-up/drop-off services, providing an online booking system, or conducting customer surveys. Your overview can be submitted in written format (200 words or less) or as a video or audio recording (two minutes or less).

Example: ABC Motors has an up-to-date customer database, which grew by 12 percent over the 2018 calendar year, We also have some customers who have been with us for 25 years, We attract new clients by offering referral discounts and every new customer receives 15 percent off their first service. We wash all customer cars for free and put a box of branded mints in their gloveboxes. We respond to all questions on our Facebook page and website within 24 hours and if there is a complaint I call personally to sort out the problem. Our website features a mobile-friendly booking page.  (101 words)

20%
MARKETING & COMMUNICATIONS  –
Presentation, Outreach & Community
25% of total

During 2018 did your business:
1. improve or enhance the presentation of its premises?
2. create, maintain or update a company website?
3. advertise its products &/or services?
4. conduct social media &/or local innovative marketing activities?
5. measure its marketing and communications activities?

5%

Explain your business’ marketing and communications activities and provide specific examples.
You can expand on any of the above topics or list items like communications strategies, marketing collateral, or community-facing activities. For example, conducting customer information nights, writing a newsletter or blog, or providing sponsorships or donations to the local community. Your overview can be submitted in written format (200 words or less) or as a video or audio recording (two minutes or less).

Example: ABC Motors has a written marketing strategy and a dedicated budget that is reviewed each financial year. During 2018 we began writing a blog on our website and Facebook page and we conducted two very successful customer information nights where we demonstrated basic vehicle maintenance and how to change a wheel. ABC Motors sponsored the Swan Hill Giants AFL team for the 2018 season and we provided five ‘free brake safety checks’ for the Swan Hill Primary School raffle. We advertise our service and weekly special in the Swan Hill Gazette.  (91 words)

20%
SUPPORTING DOCUMENTATION

BUSINESS MANAGEMENT
Provide by uploading supporting documentation. For example, copies of policies, workflow plans, certifications, etc.

WORKPLACE PRACTICES
Provide by uploading supporting documentation. For example, photos/scans of manuals, policies or check-lists, etc.

CUSTOMER SERVICE
Provide by uploading supporting documentation. For example, photos/scans/recordings of billing methods, on-hold telephone messages, customer surveys, etc.

MARKETING & COMMUNICATIONS
Provide by uploading supporting documentation. For example, photos/video of your business’ facade, workshop reception, customer lounge, customer parking area; or a copy of your marketing plan, etc.

 

BEST MECHANICAL - LIGHT ENGINES (MOTORCYCLE, POWERED ENGINES AND MARINE) (Small Business)
BUSINESS OVERVIEW 0% of total
Provide an overview of your business. You could list location, establishment date, specialisations and number of employees. Your overview can be submitted in written format (100 words or less) or as a video or audio recording (two minutes or less). The Business Overview does not attract a score, but does help the judges learn more about your business and its operations.

Example: ABC Motors was established in 1983 in Swan Hill. It specialises in brake and clutch services, and radiator repairs. Customers include local motorists, along with other automotive businesses, for which we conduct work on a sub-contract basis. The business currently employs seven staff, including a part-time bookkeeper and a second-year apprentice.  (51 words)

0%
BUSINESS MANAGEMENT  –
Leadership and Operational Efficiency
25% of total

During 2018 did you implement, maintain &/or enhance:
1. written workplace policies?
2. workshop equipment?
3. IT hardware &/or software?
4. improved efficiencies through workplace design &/or layout?
5. any continuous improvement strategies?

5%

Explain your business’ development achievements and provide specific examples.
You can expand on any of the above topics or list items like workplace accreditations/certifications or any accomplishments. For example, you achieved a financial milestone, implemented new accounting software, or introduced a more efficient operating system. Your overview can be submitted in written format (200 words or less) or as a video or audio recording (two minutes or less).

Example: ABC Motors keeps written policies on staff inductions, workplace behavior and social media use. Staff expectations, such as working hours, comfort breaks and good customer service are posted in the staff kitchen and are emailed to new staff members. We recently changed the floorplan to ensure safer vehicle movement and a more efficient workflow. Our new accounting system saves three hours per week, which allows our bookkeeper to also perform some secretarial services. Our second-year apprentice recently won a World Skills award for mechanical repair.  (85 words)

20%
WORKPLACE PRACTICES  –
Safety, Environment & Training
25% of total

During 2018 did your business provide, maintain &/or improve on:
1. access to written workplace safety policies and procedures?
2. a consultative mechanism for a system allowing employees to voice health and safety matters?
3. training on plant, equipment and systems of work?
4. an emergency management plan, equipment and training?
5. a policy regarding sustainable practices in order to minimise the risk to the environment?

5%

Explain your business’ workplace practices and provide specific examples.
You can expand on any of the above topics or list items like staff accomplishments, the maintenance of a safe and organised workshop, or any training undertaken. For example, provision of first aid training, designated no-go areas, health and safety policies and briefings, provision of spill kits, recycled water, or solar panels. Your overview can be submitted in written format (200 words or less) or as a video or audio recording (two minutes or less).

Example: ABC Motors has clear expectations of staff and customers concerning workplace safety. A detailed safety handbook is given to each new employee and a hardcopy is available in the staff kitchen. We have two staff trained in first aid by St John Ambulance and they receive refresher courses every 12 months. We recently purchased a new hoist and all staff members received training on its safe operation. ABC Motors has a fully equipped first aid kit and maintained fire extinguisher, and we have solar panels and use recycled water when washing customer vehicles.  (93 words)

20%
CUSTOMER SERVICE  –
Acquisition, Retention & Experience
25% of total

During 2018 did your business:
1. execute a customer attraction &/or retention strategy?
2. provide itemised and transparent billing &/or customer advice?
3. provide collected customer feedback to staff?
4. have a customer complaint process?
5. have a customer friendly reception &/or service area?

5%

Explain how your business delivers superior customer service.
You can expand on any of the above topics or list items like customer retention strategies, complimentary benefits, or a customer loyalty program. For example, the provision of customer pick-up/drop-off services, providing an online booking system, or conducting customer surveys. Your overview can be submitted in written format (200 words or less) or as a video or audio recording (two minutes or less).

Example: ABC Motors has an up-to-date customer database, which grew by 12 percent over the 2018 calendar year, We also have some customers who have been with us for 25 years, We attract new clients by offering referral discounts and every new customer receives 15 percent off their first service. We wash all customer cars for free and put a box of branded mints in their gloveboxes. We respond to all questions on our Facebook page and website within 24 hours and if there is a complaint I call personally to sort out the problem. Our website features a mobile-friendly booking page.  (101 words)

20%
MARKETING & COMMUNICATIONS  –
Presentation, Outreach & Community
25% of total

During 2018 did your business:
1. improve or enhance the presentation of its premises?
2. create, maintain or update a company website?
3. advertise its products &/or services?
4. conduct social media &/or local innovative marketing activities?
5. measure its marketing and communications activities?

5%

Explain your business’ marketing and communications activities and provide specific examples.
You can expand on any of the above topics or list items like communications strategies, marketing collateral, or community-facing activities. For example, conducting customer information nights, writing a newsletter or blog, or providing sponsorships or donations to the local community. Your overview can be submitted in written format (200 words or less) or as a video or audio recording (two minutes or less).

Example: ABC Motors has a written marketing strategy and a dedicated budget that is reviewed each financial year. During 2018 we began writing a blog on our website and Facebook page and we conducted two very successful customer information nights where we demonstrated basic vehicle maintenance and how to change a wheel. ABC Motors sponsored the Swan Hill Giants AFL team for the 2018 season and we provided five ‘free brake safety checks’ for the Swan Hill Primary School raffle. We advertise our service and weekly special in the Swan Hill Gazette.  (91 words)

20%
SUPPORTING DOCUMENTATION

BUSINESS MANAGEMENT
Provide by uploading supporting documentation. For example, copies of policies, workflow plans, certifications, etc.

WORKPLACE PRACTICES
Provide by uploading supporting documentation. For example, photos/scans of manuals, policies or check-lists, etc.

CUSTOMER SERVICE
Provide by uploading supporting documentation. For example, photos/scans/recordings of billing methods, on-hold telephone messages, customer surveys, etc.

MARKETING & COMMUNICATIONS
Provide by uploading supporting documentation. For example, photos/video of your business’ facade, workshop reception, customer lounge, customer parking area; or a copy of your marketing plan, etc.

 

BEST MECHANICAL - LIGHT ENGINES (MOTORCYCLE, POWERED ENGINES AND MARINE) (Large Business)
BUSINESS OVERVIEW 0% of total
Provide an overview of your business. You could list location, establishment date, specialisations and number of employees. Your overview can be submitted in written format (100 words or less) or as a video or audio recording (two minutes or less). The Business Overview does not attract a score, but does help the judges learn more about your business and its operations.

Example: ABC Motors was established in 1983 in Swan Hill. It specialises in brake and clutch services, and radiator repairs. Customers include local motorists, along with other automotive businesses, for which we conduct work on a sub-contract basis. The business currently employs seven staff, including a part-time bookkeeper and a second-year apprentice.  (51 words)

0%
BUSINESS MANAGEMENT  –
Leadership and Operational Efficiency
25% of total

During 2018 did you implement, maintain &/or enhance:
1. written workplace policies?
2. workshop equipment?
3. IT hardware &/or software?
4. improved efficiencies through workplace design &/or layout?
5. any continuous improvement strategies?

5%

Explain your business’ development achievements and provide specific examples.
You can expand on any of the above topics or list items like workplace accreditations/certifications or any accomplishments. For example, you achieved a financial milestone, implemented new accounting software, or introduced a more efficient operating system. Your overview can be submitted in written format (200 words or less) or as a video or audio recording (two minutes or less).

Example: ABC Motors keeps written policies on staff inductions, workplace behavior and social media use. Staff expectations, such as working hours, comfort breaks and good customer service are posted in the staff kitchen and are emailed to new staff members. We recently changed the floorplan to ensure safer vehicle movement and a more efficient workflow. Our new accounting system saves three hours per week, which allows our bookkeeper to also perform some secretarial services. Our second-year apprentice recently won a World Skills award for mechanical repair.  (85 words)

20%
WORKPLACE PRACTICES  –
Safety, Environment & Training
25% of total

During 2018 did your business provide, maintain &/or improve on:
1. access to written workplace safety policies and procedures?
2. a consultative mechanism for a system allowing employees to voice health and safety matters?
3. training on plant, equipment and systems of work?
4. an emergency management plan, equipment and training?
5. a policy regarding sustainable practices in order to minimise the risk to the environment?

5%

Explain your business’ workplace practices and provide specific examples.
You can expand on any of the above topics or list items like staff accomplishments, the maintenance of a safe and organised workshop, or any training undertaken. For example, provision of first aid training, designated no-go areas, health and safety policies and briefings, provision of spill kits, recycled water, or solar panels. Your overview can be submitted in written format (200 words or less) or as a video or audio recording (two minutes or less).

Example: ABC Motors has clear expectations of staff and customers concerning workplace safety. A detailed safety handbook is given to each new employee and a hardcopy is available in the staff kitchen. We have two staff trained in first aid by St John Ambulance and they receive refresher courses every 12 months. We recently purchased a new hoist and all staff members received training on its safe operation. ABC Motors has a fully equipped first aid kit and maintained fire extinguisher, and we have solar panels and use recycled water when washing customer vehicles.  (93 words)

20%
CUSTOMER SERVICE  –
Acquisition, Retention & Experience
25% of total

During 2018 did your business:
1. execute a customer attraction &/or retention strategy?
2. provide itemised and transparent billing &/or customer advice?
3. provide collected customer feedback to staff?
4. have a customer complaint process?
5. have a customer friendly reception &/or service area?

5%

Explain how your business delivers superior customer service.
You can expand on any of the above topics or list items like customer retention strategies, complimentary benefits, or a customer loyalty program. For example, the provision of customer pick-up/drop-off services, providing an online booking system, or conducting customer surveys. Your overview can be submitted in written format (200 words or less) or as a video or audio recording (two minutes or less).

Example: ABC Motors has an up-to-date customer database, which grew by 12 percent over the 2018 calendar year, We also have some customers who have been with us for 25 years, We attract new clients by offering referral discounts and every new customer receives 15 percent off their first service. We wash all customer cars for free and put a box of branded mints in their gloveboxes. We respond to all questions on our Facebook page and website within 24 hours and if there is a complaint I call personally to sort out the problem. Our website features a mobile-friendly booking page.  (101 words)

20%
MARKETING & COMMUNICATIONS  –
Presentation, Outreach & Community
25% of total

During 2018 did your business:
1. improve or enhance the presentation of its premises?
2. create, maintain or update a company website?
3. advertise its products &/or services?
4. conduct social media &/or local innovative marketing activities?
5. measure its marketing and communications activities?

5%

Explain your business’ marketing and communications activities and provide specific examples.
You can expand on any of the above topics or list items like communications strategies, marketing collateral, or community-facing activities. For example, conducting customer information nights, writing a newsletter or blog, or providing sponsorships or donations to the local community. Your overview can be submitted in written format (200 words or less) or as a video or audio recording (two minutes or less).

Example: ABC Motors has a written marketing strategy and a dedicated budget that is reviewed each financial year. During 2018 we began writing a blog on our website and Facebook page and we conducted two very successful customer information nights where we demonstrated basic vehicle maintenance and how to change a wheel. ABC Motors sponsored the Swan Hill Giants AFL team for the 2018 season and we provided five ‘free brake safety checks’ for the Swan Hill Primary School raffle. We advertise our service and weekly special in the Swan Hill Gazette.  (91 words)

20%
SUPPORTING DOCUMENTATION

BUSINESS MANAGEMENT
Provide by uploading supporting documentation. For example, copies of policies, workflow plans, certifications, etc.

WORKPLACE PRACTICES
Provide by uploading supporting documentation. For example, photos/scans of manuals, policies or check-lists, etc.

CUSTOMER SERVICE
Provide by uploading supporting documentation. For example, photos/scans/recordings of billing methods, on-hold telephone messages, customer surveys, etc.

MARKETING & COMMUNICATIONS
Provide by uploading supporting documentation. For example, photos/video of your business’ facade, workshop reception, customer lounge, customer parking area; or a copy of your marketing plan, etc.

 

BEST MECHANICAL, LIGHT VEHICLE - METROPOLITAN (Small Business)
BUSINESS OVERVIEW 0% of total
Provide an overview of your business. You could list location, establishment date, specialisations and number of employees. Your overview can be submitted in written format (100 words or less) or as a video or audio recording (two minutes or less). The Business Overview does not attract a score, but does help the judges learn more about your business and its operations.

Example: ABC Motors was established in 1983 in Swan Hill. It specialises in brake and clutch services, and radiator repairs. Customers include local motorists, along with other automotive businesses, for which we conduct work on a sub-contract basis. The business currently employs seven staff, including a part-time bookkeeper and a second-year apprentice.  (51 words)

0%
BUSINESS MANAGEMENT  –
Leadership and Operational Efficiency
25% of total

During 2018 did you implement, maintain &/or enhance:
1. written workplace policies?
2. workshop equipment?
3. IT hardware &/or software?
4. improved efficiencies through workplace design &/or layout?
5. any continuous improvement strategies?

5%

Explain your business’ development achievements and provide specific examples.
You can expand on any of the above topics or list items like workplace accreditations/certifications or any accomplishments. For example, you achieved a financial milestone, implemented new accounting software, or introduced a more efficient operating system. Your overview can be submitted in written format (200 words or less) or as a video or audio recording (two minutes or less).

Example: ABC Motors keeps written policies on staff inductions, workplace behavior and social media use. Staff expectations, such as working hours, comfort breaks and good customer service are posted in the staff kitchen and are emailed to new staff members. We recently changed the floorplan to ensure safer vehicle movement and a more efficient workflow. Our new accounting system saves three hours per week, which allows our bookkeeper to also perform some secretarial services. Our second-year apprentice recently won a World Skills award for mechanical repair.  (85 words)

20%
WORKPLACE PRACTICES  –
Safety, Environment & Training
25% of total

During 2018 did your business provide, maintain &/or improve on:
1. access to written workplace safety policies and procedures?
2. a consultative mechanism for a system allowing employees to voice health and safety matters?
3. training on plant, equipment and systems of work?
4. an emergency management plan, equipment and training?
5. a policy regarding sustainable practices in order to minimise the risk to the environment?

5%

Explain your business’ workplace practices and provide specific examples.
You can expand on any of the above topics or list items like staff accomplishments, the maintenance of a safe and organised workshop, or any training undertaken. For example, provision of first aid training, designated no-go areas, health and safety policies and briefings, provision of spill kits, recycled water, or solar panels. Your overview can be submitted in written format (200 words or less) or as a video or audio recording (two minutes or less).

Example: ABC Motors has clear expectations of staff and customers concerning workplace safety. A detailed safety handbook is given to each new employee and a hardcopy is available in the staff kitchen. We have two staff trained in first aid by St John Ambulance and they receive refresher courses every 12 months. We recently purchased a new hoist and all staff members received training on its safe operation. ABC Motors has a fully equipped first aid kit and maintained fire extinguisher, and we have solar panels and use recycled water when washing customer vehicles.  (93 words)

20%
CUSTOMER SERVICE  –
Acquisition, Retention & Experience
25% of total

During 2018 did your business:
1. execute a customer attraction &/or retention strategy?
2. provide itemised and transparent billing &/or customer advice?
3. provide collected customer feedback to staff?
4. have a customer complaint process?
5. have a customer friendly reception &/or service area?

5%

Explain how your business delivers superior customer service.
You can expand on any of the above topics or list items like customer retention strategies, complimentary benefits, or a customer loyalty program. For example, the provision of customer pick-up/drop-off services, providing an online booking system, or conducting customer surveys. Your overview can be submitted in written format (200 words or less) or as a video or audio recording (two minutes or less).

Example: ABC Motors has an up-to-date customer database, which grew by 12 percent over the 2018 calendar year, We also have some customers who have been with us for 25 years, We attract new clients by offering referral discounts and every new customer receives 15 percent off their first service. We wash all customer cars for free and put a box of branded mints in their gloveboxes. We respond to all questions on our Facebook page and website within 24 hours and if there is a complaint I call personally to sort out the problem. Our website features a mobile-friendly booking page.  (101 words)

20%
MARKETING & COMMUNICATIONS  –
Presentation, Outreach & Community
25% of total

During 2018 did your business:
1. improve or enhance the presentation of its premises?
2. create, maintain or update a company website?
3. advertise its products &/or services?
4. conduct social media &/or local innovative marketing activities?
5. measure its marketing and communications activities?

5%

Explain your business’ marketing and communications activities and provide specific examples.
You can expand on any of the above topics or list items like communications strategies, marketing collateral, or community-facing activities. For example, conducting customer information nights, writing a newsletter or blog, or providing sponsorships or donations to the local community. Your overview can be submitted in written format (200 words or less) or as a video or audio recording (two minutes or less).

Example: ABC Motors has a written marketing strategy and a dedicated budget that is reviewed each financial year. During 2018 we began writing a blog on our website and Facebook page and we conducted two very successful customer information nights where we demonstrated basic vehicle maintenance and how to change a wheel. ABC Motors sponsored the Swan Hill Giants AFL team for the 2018 season and we provided five ‘free brake safety checks’ for the Swan Hill Primary School raffle. We advertise our service and weekly special in the Swan Hill Gazette.  (91 words)

20%
SUPPORTING DOCUMENTATION

BUSINESS MANAGEMENT
Provide by uploading supporting documentation. For example, copies of policies, workflow plans, certifications, etc.

WORKPLACE PRACTICES
Provide by uploading supporting documentation. For example, photos/scans of manuals, policies or check-lists, etc.

CUSTOMER SERVICE
Provide by uploading supporting documentation. For example, photos/scans/recordings of billing methods, on-hold telephone messages, customer surveys, etc.

MARKETING & COMMUNICATIONS
Provide by uploading supporting documentation. For example, photos/video of your business’ facade, workshop reception, customer lounge, customer parking area; or a copy of your marketing plan, etc.

 

BEST MECHANICAL, LIGHT VEHICLE - METROPOLITAN (Large Business)
BUSINESS OVERVIEW 0% of total
Provide an overview of your business. You could list location, establishment date, specialisations and number of employees. Your overview can be submitted in written format (100 words or less) or as a video or audio recording (two minutes or less). The Business Overview does not attract a score, but does help the judges learn more about your business and its operations.

Example: ABC Motors was established in 1983 in Swan Hill. It specialises in brake and clutch services, and radiator repairs. Customers include local motorists, along with other automotive businesses, for which we conduct work on a sub-contract basis. The business currently employs seven staff, including a part-time bookkeeper and a second-year apprentice.  (51 words)

0%
BUSINESS MANAGEMENT  –
Leadership and Operational Efficiency
25% of total

During 2018 did you implement, maintain &/or enhance:
1. written workplace policies?
2. workshop equipment?
3. IT hardware &/or software?
4. improved efficiencies through workplace design &/or layout?
5. any continuous improvement strategies?

5%

Explain your business’ development achievements and provide specific examples.
You can expand on any of the above topics or list items like workplace accreditations/certifications or any accomplishments. For example, you achieved a financial milestone, implemented new accounting software, or introduced a more efficient operating system. Your overview can be submitted in written format (200 words or less) or as a video or audio recording (two minutes or less).

Example: ABC Motors keeps written policies on staff inductions, workplace behavior and social media use. Staff expectations, such as working hours, comfort breaks and good customer service are posted in the staff kitchen and are emailed to new staff members. We recently changed the floorplan to ensure safer vehicle movement and a more efficient workflow. Our new accounting system saves three hours per week, which allows our bookkeeper to also perform some secretarial services. Our second-year apprentice recently won a World Skills award for mechanical repair.  (85 words)

20%
WORKPLACE PRACTICES  –
Safety, Environment & Training
25% of total

During 2018 did your business provide, maintain &/or improve on:
1. access to written workplace safety policies and procedures?
2. a consultative mechanism for a system allowing employees to voice health and safety matters?
3. training on plant, equipment and systems of work?
4. an emergency management plan, equipment and training?
5. a policy regarding sustainable practices in order to minimise the risk to the environment?

5%

Explain your business’ workplace practices and provide specific examples.
You can expand on any of the above topics or list items like staff accomplishments, the maintenance of a safe and organised workshop, or any training undertaken. For example, provision of first aid training, designated no-go areas, health and safety policies and briefings, provision of spill kits, recycled water, or solar panels. Your overview can be submitted in written format (200 words or less) or as a video or audio recording (two minutes or less).

Example: ABC Motors has clear expectations of staff and customers concerning workplace safety. A detailed safety handbook is given to each new employee and a hardcopy is available in the staff kitchen. We have two staff trained in first aid by St John Ambulance and they receive refresher courses every 12 months. We recently purchased a new hoist and all staff members received training on its safe operation. ABC Motors has a fully equipped first aid kit and maintained fire extinguisher, and we have solar panels and use recycled water when washing customer vehicles.  (93 words)

20%
CUSTOMER SERVICE  –
Acquisition, Retention & Experience
25% of total

During 2018 did your business:
1. execute a customer attraction &/or retention strategy?
2. provide itemised and transparent billing &/or customer advice?
3. provide collected customer feedback to staff?
4. have a customer complaint process?
5. have a customer friendly reception &/or service area?

5%

Explain how your business delivers superior customer service.
You can expand on any of the above topics or list items like customer retention strategies, complimentary benefits, or a customer loyalty program. For example, the provision of customer pick-up/drop-off services, providing an online booking system, or conducting customer surveys. Your overview can be submitted in written format (200 words or less) or as a video or audio recording (two minutes or less).

Example: ABC Motors has an up-to-date customer database, which grew by 12 percent over the 2018 calendar year, We also have some customers who have been with us for 25 years, We attract new clients by offering referral discounts and every new customer receives 15 percent off their first service. We wash all customer cars for free and put a box of branded mints in their gloveboxes. We respond to all questions on our Facebook page and website within 24 hours and if there is a complaint I call personally to sort out the problem. Our website features a mobile-friendly booking page.  (101 words)

20%
MARKETING & COMMUNICATIONS  –
Presentation, Outreach & Community
25% of total

During 2018 did your business:
1. improve or enhance the presentation of its premises?
2. create, maintain or update a company website?
3. advertise its products &/or services?
4. conduct social media &/or local innovative marketing activities?
5. measure its marketing and communications activities?

5%

Explain your business’ marketing and communications activities and provide specific examples.
You can expand on any of the above topics or list items like communications strategies, marketing collateral, or community-facing activities. For example, conducting customer information nights, writing a newsletter or blog, or providing sponsorships or donations to the local community. Your overview can be submitted in written format (200 words or less) or as a video or audio recording (two minutes or less).

Example: ABC Motors has a written marketing strategy and a dedicated budget that is reviewed each financial year. During 2018 we began writing a blog on our website and Facebook page and we conducted two very successful customer information nights where we demonstrated basic vehicle maintenance and how to change a wheel. ABC Motors sponsored the Swan Hill Giants AFL team for the 2018 season and we provided five ‘free brake safety checks’ for the Swan Hill Primary School raffle. We advertise our service and weekly special in the Swan Hill Gazette.  (91 words)

20%
SUPPORTING DOCUMENTATION

BUSINESS MANAGEMENT
Provide by uploading supporting documentation. For example, copies of policies, workflow plans, certifications, etc.

WORKPLACE PRACTICES
Provide by uploading supporting documentation. For example, photos/scans of manuals, policies or check-lists, etc.

CUSTOMER SERVICE
Provide by uploading supporting documentation. For example, photos/scans/recordings of billing methods, on-hold telephone messages, customer surveys, etc.

MARKETING & COMMUNICATIONS
Provide by uploading supporting documentation. For example, photos/video of your business’ facade, workshop reception, customer lounge, customer parking area; or a copy of your marketing plan, etc.

 

BEST MECHANICAL, LIGHT VEHICLE - REGIONAL (Small Business)
BUSINESS OVERVIEW 0% of total
Provide an overview of your business. You could list location, establishment date, specialisations and number of employees. Your overview can be submitted in written format (100 words or less) or as a video or audio recording (two minutes or less). The Business Overview does not attract a score, but does help the judges learn more about your business and its operations.

Example: ABC Motors was established in 1983 in Swan Hill. It specialises in brake and clutch services, and radiator repairs. Customers include local motorists, along with other automotive businesses, for which we conduct work on a sub-contract basis. The business currently employs seven staff, including a part-time bookkeeper and a second-year apprentice.  (51 words)

0%
BUSINESS MANAGEMENT  –
Leadership and Operational Efficiency
25% of total

During 2018 did you implement, maintain &/or enhance:
1. written workplace policies?
2. workshop equipment?
3. IT hardware &/or software?
4. improved efficiencies through workplace design &/or layout?
5. any continuous improvement strategies?

5%

Explain your business’ development achievements and provide specific examples.
You can expand on any of the above topics or list items like workplace accreditations/certifications or any accomplishments. For example, you achieved a financial milestone, implemented new accounting software, or introduced a more efficient operating system. Your overview can be submitted in written format (200 words or less) or as a video or audio recording (two minutes or less).

Example: ABC Motors keeps written policies on staff inductions, workplace behavior and social media use. Staff expectations, such as working hours, comfort breaks and good customer service are posted in the staff kitchen and are emailed to new staff members. We recently changed the floorplan to ensure safer vehicle movement and a more efficient workflow. Our new accounting system saves three hours per week, which allows our bookkeeper to also perform some secretarial services. Our second-year apprentice recently won a World Skills award for mechanical repair.  (85 words)

20%
WORKPLACE PRACTICES  –
Safety, Environment & Training
25% of total

During 2018 did your business provide, maintain &/or improve on:
1. access to written workplace safety policies and procedures?
2. a consultative mechanism for a system allowing employees to voice health and safety matters?
3. training on plant, equipment and systems of work?
4. an emergency management plan, equipment and training?
5. a policy regarding sustainable practices in order to minimise the risk to the environment?

5%

Explain your business’ workplace practices and provide specific examples.
You can expand on any of the above topics or list items like staff accomplishments, the maintenance of a safe and organised workshop, or any training undertaken. For example, provision of first aid training, designated no-go areas, health and safety policies and briefings, provision of spill kits, recycled water, or solar panels. Your overview can be submitted in written format (200 words or less) or as a video or audio recording (two minutes or less).

Example: ABC Motors has clear expectations of staff and customers concerning workplace safety. A detailed safety handbook is given to each new employee and a hardcopy is available in the staff kitchen. We have two staff trained in first aid by St John Ambulance and they receive refresher courses every 12 months. We recently purchased a new hoist and all staff members received training on its safe operation. ABC Motors has a fully equipped first aid kit and maintained fire extinguisher, and we have solar panels and use recycled water when washing customer vehicles.  (93 words)

20%
CUSTOMER SERVICE  –
Acquisition, Retention & Experience
25% of total

During 2018 did your business:
1. execute a customer attraction &/or retention strategy?
2. provide itemised and transparent billing &/or customer advice?
3. provide collected customer feedback to staff?
4. have a customer complaint process?
5. have a customer friendly reception &/or service area?

5%

Explain how your business delivers superior customer service.
You can expand on any of the above topics or list items like customer retention strategies, complimentary benefits, or a customer loyalty program. For example, the provision of customer pick-up/drop-off services, providing an online booking system, or conducting customer surveys. Your overview can be submitted in written format (200 words or less) or as a video or audio recording (two minutes or less).

Example: ABC Motors has an up-to-date customer database, which grew by 12 percent over the 2018 calendar year, We also have some customers who have been with us for 25 years, We attract new clients by offering referral discounts and every new customer receives 15 percent off their first service. We wash all customer cars for free and put a box of branded mints in their gloveboxes. We respond to all questions on our Facebook page and website within 24 hours and if there is a complaint I call personally to sort out the problem. Our website features a mobile-friendly booking page.  (101 words)

20%
MARKETING & COMMUNICATIONS  –
Presentation, Outreach & Community
25% of total

During 2018 did your business:
1. improve or enhance the presentation of its premises?
2. create, maintain or update a company website?
3. advertise its products &/or services?
4. conduct social media &/or local innovative marketing activities?
5. measure its marketing and communications activities?

5%

Explain your business’ marketing and communications activities and provide specific examples.
You can expand on any of the above topics or list items like communications strategies, marketing collateral, or community-facing activities. For example, conducting customer information nights, writing a newsletter or blog, or providing sponsorships or donations to the local community. Your overview can be submitted in written format (200 words or less) or as a video or audio recording (two minutes or less).

Example: ABC Motors has a written marketing strategy and a dedicated budget that is reviewed each financial year. During 2018 we began writing a blog on our website and Facebook page and we conducted two very successful customer information nights where we demonstrated basic vehicle maintenance and how to change a wheel. ABC Motors sponsored the Swan Hill Giants AFL team for the 2018 season and we provided five ‘free brake safety checks’ for the Swan Hill Primary School raffle. We advertise our service and weekly special in the Swan Hill Gazette.  (91 words)

20%
SUPPORTING DOCUMENTATION

BUSINESS MANAGEMENT
Provide by uploading supporting documentation. For example, copies of policies, workflow plans, certifications, etc.

WORKPLACE PRACTICES
Provide by uploading supporting documentation. For example, photos/scans of manuals, policies or check-lists, etc.

CUSTOMER SERVICE
Provide by uploading supporting documentation. For example, photos/scans/recordings of billing methods, on-hold telephone messages, customer surveys, etc.

MARKETING & COMMUNICATIONS
Provide by uploading supporting documentation. For example, photos/video of your business’ facade, workshop reception, customer lounge, customer parking area; or a copy of your marketing plan, etc.

 

BEST MECHANICAL, LIGHT VEHICLE - REGIONAL (Large Business)
BUSINESS OVERVIEW 0% of total
Provide an overview of your business. You could list location, establishment date, specialisations and number of employees. Your overview can be submitted in written format (100 words or less) or as a video or audio recording (two minutes or less). The Business Overview does not attract a score, but does help the judges learn more about your business and its operations.

Example: ABC Motors was established in 1983 in Swan Hill. It specialises in brake and clutch services, and radiator repairs. Customers include local motorists, along with other automotive businesses, for which we conduct work on a sub-contract basis. The business currently employs seven staff, including a part-time bookkeeper and a second-year apprentice.  (51 words)

0%
BUSINESS MANAGEMENT  –
Leadership and Operational Efficiency
25% of total

During 2018 did you implement, maintain &/or enhance:
1. written workplace policies?
2. workshop equipment?
3. IT hardware &/or software?
4. improved efficiencies through workplace design &/or layout?
5. any continuous improvement strategies?

5%

Explain your business’ development achievements and provide specific examples.
You can expand on any of the above topics or list items like workplace accreditations/certifications or any accomplishments. For example, you achieved a financial milestone, implemented new accounting software, or introduced a more efficient operating system. Your overview can be submitted in written format (200 words or less) or as a video or audio recording (two minutes or less).

Example: ABC Motors keeps written policies on staff inductions, workplace behavior and social media use. Staff expectations, such as working hours, comfort breaks and good customer service are posted in the staff kitchen and are emailed to new staff members. We recently changed the floorplan to ensure safer vehicle movement and a more efficient workflow. Our new accounting system saves three hours per week, which allows our bookkeeper to also perform some secretarial services. Our second-year apprentice recently won a World Skills award for mechanical repair.  (85 words)

20%
WORKPLACE PRACTICES  –
Safety, Environment & Training
25% of total

During 2018 did your business provide, maintain &/or improve on:
1. access to written workplace safety policies and procedures?
2. a consultative mechanism for a system allowing employees to voice health and safety matters?
3. training on plant, equipment and systems of work?
4. an emergency management plan, equipment and training?
5. a policy regarding sustainable practices in order to minimise the risk to the environment?

5%

Explain your business’ workplace practices and provide specific examples.
You can expand on any of the above topics or list items like staff accomplishments, the maintenance of a safe and organised workshop, or any training undertaken. For example, provision of first aid training, designated no-go areas, health and safety policies and briefings, provision of spill kits, recycled water, or solar panels. Your overview can be submitted in written format (200 words or less) or as a video or audio recording (two minutes or less).

Example: ABC Motors has clear expectations of staff and customers concerning workplace safety. A detailed safety handbook is given to each new employee and a hardcopy is available in the staff kitchen. We have two staff trained in first aid by St John Ambulance and they receive refresher courses every 12 months. We recently purchased a new hoist and all staff members received training on its safe operation. ABC Motors has a fully equipped first aid kit and maintained fire extinguisher, and we have solar panels and use recycled water when washing customer vehicles.  (93 words)

20%
CUSTOMER SERVICE  –
Acquisition, Retention & Experience
25% of total

During 2018 did your business:
1. execute a customer attraction &/or retention strategy?
2. provide itemised and transparent billing &/or customer advice?
3. provide collected customer feedback to staff?
4. have a customer complaint process?
5. have a customer friendly reception &/or service area?

5%

Explain how your business delivers superior customer service.
You can expand on any of the above topics or list items like customer retention strategies, complimentary benefits, or a customer loyalty program. For example, the provision of customer pick-up/drop-off services, providing an online booking system, or conducting customer surveys. Your overview can be submitted in written format (200 words or less) or as a video or audio recording (two minutes or less).

Example: ABC Motors has an up-to-date customer database, which grew by 12 percent over the 2018 calendar year, We also have some customers who have been with us for 25 years, We attract new clients by offering referral discounts and every new customer receives 15 percent off their first service. We wash all customer cars for free and put a box of branded mints in their gloveboxes. We respond to all questions on our Facebook page and website within 24 hours and if there is a complaint I call personally to sort out the problem. Our website features a mobile-friendly booking page.  (101 words)

20%
MARKETING & COMMUNICATIONS  –
Presentation, Outreach & Community
25% of total

During 2018 did your business:
1. improve or enhance the presentation of its premises?
2. create, maintain or update a company website?
3. advertise its products &/or services?
4. conduct social media &/or local innovative marketing activities?
5. measure its marketing and communications activities?

5%

Explain your business’ marketing and communications activities and provide specific examples.
You can expand on any of the above topics or list items like communications strategies, marketing collateral, or community-facing activities. For example, conducting customer information nights, writing a newsletter or blog, or providing sponsorships or donations to the local community. Your overview can be submitted in written format (200 words or less) or as a video or audio recording (two minutes or less).

Example: ABC Motors has a written marketing strategy and a dedicated budget that is reviewed each financial year. During 2018 we began writing a blog on our website and Facebook page and we conducted two very successful customer information nights where we demonstrated basic vehicle maintenance and how to change a wheel. ABC Motors sponsored the Swan Hill Giants AFL team for the 2018 season and we provided five ‘free brake safety checks’ for the Swan Hill Primary School raffle. We advertise our service and weekly special in the Swan Hill Gazette.  (91 words)

20%
SUPPORTING DOCUMENTATION

BUSINESS MANAGEMENT
Provide by uploading supporting documentation. For example, copies of policies, workflow plans, certifications, etc.

WORKPLACE PRACTICES
Provide by uploading supporting documentation. For example, photos/scans of manuals, policies or check-lists, etc.

CUSTOMER SERVICE
Provide by uploading supporting documentation. For example, photos/scans/recordings of billing methods, on-hold telephone messages, customer surveys, etc.

MARKETING & COMMUNICATIONS
Provide by uploading supporting documentation. For example, photos/video of your business’ facade, workshop reception, customer lounge, customer parking area; or a copy of your marketing plan, etc.

 

BEST MECHANICAL, LIGHT VEHICLE - METROPOLITAN NEW CAR DEALER
BUSINESS OVERVIEW 0% of total
Provide an overview of your business. You could list location, establishment date, specialisations and number of employees. Your overview can be submitted in written format (100 words or less) or as a video or audio recording (two minutes or less). The Business Overview does not attract a score, but does help the judges learn more about your business and its operations.

Example: ABC Motors was established in 1983 in Swan Hill. It specialises in brake and clutch services, and radiator repairs. Customers include local motorists, along with other automotive businesses, for which we conduct work on a sub-contract basis. The business currently employs seven staff, including a part-time bookkeeper and a second-year apprentice.  (51 words)

0%
BUSINESS MANAGEMENT  –
Leadership and Operational Efficiency
25% of total

During 2018 did you implement, maintain &/or enhance:
1. written workplace policies?
2. workshop equipment?
3. IT hardware &/or software?
4. improved efficiencies through workplace design &/or layout?
5. any continuous improvement strategies?

5%

Explain your business’ development achievements and provide specific examples.
You can expand on any of the above topics or list items like workplace accreditations/certifications or any accomplishments. For example, you achieved a financial milestone, implemented new accounting software, or introduced a more efficient operating system. Your overview can be submitted in written format (200 words or less) or as a video or audio recording (two minutes or less).

Example: ABC Motors keeps written policies on staff inductions, workplace behavior and social media use. Staff expectations, such as working hours, comfort breaks and good customer service are posted in the staff kitchen and are emailed to new staff members. We recently changed the floorplan to ensure safer vehicle movement and a more efficient workflow. Our new accounting system saves three hours per week, which allows our bookkeeper to also perform some secretarial services. Our second-year apprentice recently won a World Skills award for mechanical repair.  (85 words)

20%
WORKPLACE PRACTICES  –
Safety, Environment & Training
25% of total

During 2018 did your business provide, maintain &/or improve on:
1. access to written workplace safety policies and procedures?
2. a consultative mechanism for a system allowing employees to voice health and safety matters?
3. training on plant, equipment and systems of work?
4. an emergency management plan, equipment and training?
5. a policy regarding sustainable practices in order to minimise the risk to the environment?

5%

Explain your business’ workplace practices and provide specific examples.
You can expand on any of the above topics or list items like staff accomplishments, the maintenance of a safe and organised workshop, or any training undertaken. For example, provision of first aid training, designated no-go areas, health and safety policies and briefings, provision of spill kits, recycled water, or solar panels. Your overview can be submitted in written format (200 words or less) or as a video or audio recording (two minutes or less).

Example: ABC Motors has clear expectations of staff and customers concerning workplace safety. A detailed safety handbook is given to each new employee and a hardcopy is available in the staff kitchen. We have two staff trained in first aid by St John Ambulance and they receive refresher courses every 12 months. We recently purchased a new hoist and all staff members received training on its safe operation. ABC Motors has a fully equipped first aid kit and maintained fire extinguisher, and we have solar panels and use recycled water when washing customer vehicles.  (93 words)

20%
CUSTOMER SERVICE  –
Acquisition, Retention & Experience
25% of total

During 2018 did your business:
1. execute a customer attraction &/or retention strategy?
2. provide itemised and transparent billing &/or customer advice?
3. provide collected customer feedback to staff?
4. have a customer complaint process?
5. have a customer friendly reception &/or service area?

5%

Explain how your business delivers superior customer service.
You can expand on any of the above topics or list items like customer retention strategies, complimentary benefits, or a customer loyalty program. For example, the provision of customer pick-up/drop-off services, providing an online booking system, or conducting customer surveys. Your overview can be submitted in written format (200 words or less) or as a video or audio recording (two minutes or less).

Example: ABC Motors has an up-to-date customer database, which grew by 12 percent over the 2018 calendar year, We also have some customers who have been with us for 25 years, We attract new clients by offering referral discounts and every new customer receives 15 percent off their first service. We wash all customer cars for free and put a box of branded mints in their gloveboxes. We respond to all questions on our Facebook page and website within 24 hours and if there is a complaint I call personally to sort out the problem. Our website features a mobile-friendly booking page.  (101 words)

20%
MARKETING & COMMUNICATIONS  –
Presentation, Outreach & Community
25% of total

During 2018 did your business:
1. improve or enhance the presentation of its premises?
2. create, maintain or update a company website?
3. advertise its products &/or services?
4. conduct social media &/or local innovative marketing activities?
5. measure its marketing and communications activities?

5%

Explain your business’ marketing and communications activities and provide specific examples.
You can expand on any of the above topics or list items like communications strategies, marketing collateral, or community-facing activities. For example, conducting customer information nights, writing a newsletter or blog, or providing sponsorships or donations to the local community. Your overview can be submitted in written format (200 words or less) or as a video or audio recording (two minutes or less).

Example: ABC Motors has a written marketing strategy and a dedicated budget that is reviewed each financial year. During 2018 we began writing a blog on our website and Facebook page and we conducted two very successful customer information nights where we demonstrated basic vehicle maintenance and how to change a wheel. ABC Motors sponsored the Swan Hill Giants AFL team for the 2018 season and we provided five ‘free brake safety checks’ for the Swan Hill Primary School raffle. We advertise our service and weekly special in the Swan Hill Gazette.  (91 words)

20%
SUPPORTING DOCUMENTATION

BUSINESS MANAGEMENT
Provide by uploading supporting documentation. For example, copies of policies, workflow plans, certifications, etc.

WORKPLACE PRACTICES
Provide by uploading supporting documentation. For example, photos/scans of manuals, policies or check-lists, etc.

CUSTOMER SERVICE
Provide by uploading supporting documentation. For example, photos/scans/recordings of billing methods, on-hold telephone messages, customer surveys, etc.

MARKETING & COMMUNICATIONS
Provide by uploading supporting documentation. For example, photos/video of your business’ facade, workshop reception, customer lounge, customer parking area; or a copy of your marketing plan, etc.

 

BEST MECHANICAL, LIGHT VEHICLE - REGIONAL NEW CAR DEALER
BUSINESS OVERVIEW 0% of total
Provide an overview of your business. You could list location, establishment date, specialisations and number of employees. Your overview can be submitted in written format (100 words or less) or as a video or audio recording (two minutes or less). The Business Overview does not attract a score, but does help the judges learn more about your business and its operations.

Example: ABC Motors was established in 1983 in Swan Hill. It specialises in brake and clutch services, and radiator repairs. Customers include local motorists, along with other automotive businesses, for which we conduct work on a sub-contract basis. The business currently employs seven staff, including a part-time bookkeeper and a second-year apprentice.  (51 words)

0%
BUSINESS MANAGEMENT  –
Leadership and Operational Efficiency
25% of total

During 2018 did you implement, maintain &/or enhance:
1. written workplace policies?
2. workshop equipment?
3. IT hardware &/or software?
4. improved efficiencies through workplace design &/or layout?
5. any continuous improvement strategies?

5%

Explain your business’ development achievements and provide specific examples.
You can expand on any of the above topics or list items like workplace accreditations/certifications or any accomplishments. For example, you achieved a financial milestone, implemented new accounting software, or introduced a more efficient operating system. Your overview can be submitted in written format (200 words or less) or as a video or audio recording (two minutes or less).

Example: ABC Motors keeps written policies on staff inductions, workplace behavior and social media use. Staff expectations, such as working hours, comfort breaks and good customer service are posted in the staff kitchen and are emailed to new staff members. We recently changed the floorplan to ensure safer vehicle movement and a more efficient workflow. Our new accounting system saves three hours per week, which allows our bookkeeper to also perform some secretarial services. Our second-year apprentice recently won a World Skills award for mechanical repair.  (85 words)

20%
WORKPLACE PRACTICES  –
Safety, Environment & Training
25% of total

During 2018 did your business provide, maintain &/or improve on:
1. access to written workplace safety policies and procedures?
2. a consultative mechanism for a system allowing employees to voice health and safety matters?
3. training on plant, equipment and systems of work?
4. an emergency management plan, equipment and training?
5. a policy regarding sustainable practices in order to minimise the risk to the environment?

5%

Explain your business’ workplace practices and provide specific examples.
You can expand on any of the above topics or list items like staff accomplishments, the maintenance of a safe and organised workshop, or any training undertaken. For example, provision of first aid training, designated no-go areas, health and safety policies and briefings, provision of spill kits, recycled water, or solar panels. Your overview can be submitted in written format (200 words or less) or as a video or audio recording (two minutes or less).

Example: ABC Motors has clear expectations of staff and customers concerning workplace safety. A detailed safety handbook is given to each new employee and a hardcopy is available in the staff kitchen. We have two staff trained in first aid by St John Ambulance and they receive refresher courses every 12 months. We recently purchased a new hoist and all staff members received training on its safe operation. ABC Motors has a fully equipped first aid kit and maintained fire extinguisher, and we have solar panels and use recycled water when washing customer vehicles.  (93 words)

20%
CUSTOMER SERVICE  –
Acquisition, Retention & Experience
25% of total

During 2018 did your business:
1. execute a customer attraction &/or retention strategy?
2. provide itemised and transparent billing &/or customer advice?
3. provide collected customer feedback to staff?
4. have a customer complaint process?
5. have a customer friendly reception &/or service area?

5%

Explain how your business delivers superior customer service.
You can expand on any of the above topics or list items like customer retention strategies, complimentary benefits, or a customer loyalty program. For example, the provision of customer pick-up/drop-off services, providing an online booking system, or conducting customer surveys. Your overview can be submitted in written format (200 words or less) or as a video or audio recording (two minutes or less).

Example: ABC Motors has an up-to-date customer database, which grew by 12 percent over the 2018 calendar year, We also have some customers who have been with us for 25 years, We attract new clients by offering referral discounts and every new customer receives 15 percent off their first service. We wash all customer cars for free and put a box of branded mints in their gloveboxes. We respond to all questions on our Facebook page and website within 24 hours and if there is a complaint I call personally to sort out the problem. Our website features a mobile-friendly booking page.  (101 words)

20%
MARKETING & COMMUNICATIONS  –
Presentation, Outreach & Community
25% of total

During 2018 did your business:
1. improve or enhance the presentation of its premises?
2. create, maintain or update a company website?
3. advertise its products &/or services?
4. conduct social media &/or local innovative marketing activities?
5. measure its marketing and communications activities?

5%

Explain your business’ marketing and communications activities and provide specific examples.
You can expand on any of the above topics or list items like communications strategies, marketing collateral, or community-facing activities. For example, conducting customer information nights, writing a newsletter or blog, or providing sponsorships or donations to the local community. Your overview can be submitted in written format (200 words or less) or as a video or audio recording (two minutes or less).

Example: ABC Motors has a written marketing strategy and a dedicated budget that is reviewed each financial year. During 2018 we began writing a blog on our website and Facebook page and we conducted two very successful customer information nights where we demonstrated basic vehicle maintenance and how to change a wheel. ABC Motors sponsored the Swan Hill Giants AFL team for the 2018 season and we provided five ‘free brake safety checks’ for the Swan Hill Primary School raffle. We advertise our service and weekly special in the Swan Hill Gazette.  (91 words)

20%
SUPPORTING DOCUMENTATION

BUSINESS MANAGEMENT
Provide by uploading supporting documentation. For example, copies of policies, workflow plans, certifications, etc.

WORKPLACE PRACTICES
Provide by uploading supporting documentation. For example, photos/scans of manuals, policies or check-lists, etc.

CUSTOMER SERVICE
Provide by uploading supporting documentation. For example, photos/scans/recordings of billing methods, on-hold telephone messages, customer surveys, etc.

MARKETING & COMMUNICATIONS
Provide by uploading supporting documentation. For example, photos/video of your business’ facade, workshop reception, customer lounge, customer parking area; or a copy of your marketing plan, etc.

 

BEST MECHANICAL, HEAVY VEHICLE (Small Business)
BUSINESS OVERVIEW 0% of total
Provide an overview of your business. You could list location, establishment date, specialisations and number of employees. Your overview can be submitted in written format (100 words or less) or as a video or audio recording (two minutes or less). The Business Overview does not attract a score, but does help the judges learn more about your business and its operations.

Example: ABC Motors was established in 1983 in Swan Hill. It specialises in brake and clutch services, and radiator repairs. Customers include local motorists, along with other automotive businesses, for which we conduct work on a sub-contract basis. The business currently employs seven staff, including a part-time bookkeeper and a second-year apprentice.  (51 words)

0%
BUSINESS MANAGEMENT  –
Leadership and Operational Efficiency
25% of total

During 2018 did you implement, maintain &/or enhance:
1. written workplace policies?
2. workshop equipment?
3. IT hardware &/or software?
4. improved efficiencies through workplace design &/or layout?
5. any continuous improvement strategies?

5%

Explain your business’ development achievements and provide specific examples.
You can expand on any of the above topics or list items like workplace accreditations/certifications or any accomplishments. For example, you achieved a financial milestone, implemented new accounting software, or introduced a more efficient operating system. Your overview can be submitted in written format (200 words or less) or as a video or audio recording (two minutes or less).

Example: ABC Motors keeps written policies on staff inductions, workplace behavior and social media use. Staff expectations, such as working hours, comfort breaks and good customer service are posted in the staff kitchen and are emailed to new staff members. We recently changed the floorplan to ensure safer vehicle movement and a more efficient workflow. Our new accounting system saves three hours per week, which allows our bookkeeper to also perform some secretarial services. Our second-year apprentice recently won a World Skills award for mechanical repair.  (85 words)

20%
WORKPLACE PRACTICES  –
Safety, Environment & Training
25% of total

During 2018 did your business provide, maintain &/or improve on:
1. access to written workplace safety policies and procedures?
2. a consultative mechanism for a system allowing employees to voice health and safety matters?
3. training on plant, equipment and systems of work?
4. an emergency management plan, equipment and training?
5. a policy regarding sustainable practices in order to minimise the risk to the environment?

5%

Explain your business’ workplace practices and provide specific examples.
You can expand on any of the above topics or list items like staff accomplishments, the maintenance of a safe and organised workshop, or any training undertaken. For example, provision of first aid training, designated no-go areas, health and safety policies and briefings, provision of spill kits, recycled water, or solar panels. Your overview can be submitted in written format (200 words or less) or as a video or audio recording (two minutes or less).

Example: ABC Motors has clear expectations of staff and customers concerning workplace safety. A detailed safety handbook is given to each new employee and a hardcopy is available in the staff kitchen. We have two staff trained in first aid by St John Ambulance and they receive refresher courses every 12 months. We recently purchased a new hoist and all staff members received training on its safe operation. ABC Motors has a fully equipped first aid kit and maintained fire extinguisher, and we have solar panels and use recycled water when washing customer vehicles.  (93 words)

20%
CUSTOMER SERVICE  –
Acquisition, Retention & Experience
25% of total

During 2018 did your business:
1. execute a customer attraction &/or retention strategy?
2. provide itemised and transparent billing &/or customer advice?
3. provide collected customer feedback to staff?
4. have a customer complaint process?
5. have a customer friendly reception &/or service area?

5%

Explain how your business delivers superior customer service.
You can expand on any of the above topics or list items like customer retention strategies, complimentary benefits, or a customer loyalty program. For example, the provision of customer pick-up/drop-off services, providing an online booking system, or conducting customer surveys. Your overview can be submitted in written format (200 words or less) or as a video or audio recording (two minutes or less).

Example: ABC Motors has an up-to-date customer database, which grew by 12 percent over the 2018 calendar year, We also have some customers who have been with us for 25 years, We attract new clients by offering referral discounts and every new customer receives 15 percent off their first service. We wash all customer cars for free and put a box of branded mints in their gloveboxes. We respond to all questions on our Facebook page and website within 24 hours and if there is a complaint I call personally to sort out the problem. Our website features a mobile-friendly booking page.  (101 words)

20%
MARKETING & COMMUNICATIONS  –
Presentation, Outreach & Community
25% of total

During 2018 did your business:
1. improve or enhance the presentation of its premises?
2. create, maintain or update a company website?
3. advertise its products &/or services?
4. conduct social media &/or local innovative marketing activities?
5. measure its marketing and communications activities?

5%

Explain your business’ marketing and communications activities and provide specific examples.
You can expand on any of the above topics or list items like communications strategies, marketing collateral, or community-facing activities. For example, conducting customer information nights, writing a newsletter or blog, or providing sponsorships or donations to the local community. Your overview can be submitted in written format (200 words or less) or as a video or audio recording (two minutes or less).

Example: ABC Motors has a written marketing strategy and a dedicated budget that is reviewed each financial year. During 2018 we began writing a blog on our website and Facebook page and we conducted two very successful customer information nights where we demonstrated basic vehicle maintenance and how to change a wheel. ABC Motors sponsored the Swan Hill Giants AFL team for the 2018 season and we provided five ‘free brake safety checks’ for the Swan Hill Primary School raffle. We advertise our service and weekly special in the Swan Hill Gazette.  (91 words)

20%
SUPPORTING DOCUMENTATION

BUSINESS MANAGEMENT
Provide by uploading supporting documentation. For example, copies of policies, workflow plans, certifications, etc.

WORKPLACE PRACTICES
Provide by uploading supporting documentation. For example, photos/scans of manuals, policies or check-lists, etc.

CUSTOMER SERVICE
Provide by uploading supporting documentation. For example, photos/scans/recordings of billing methods, on-hold telephone messages, customer surveys, etc.

MARKETING & COMMUNICATIONS
Provide by uploading supporting documentation. For example, photos/video of your business’ facade, workshop reception, customer lounge, customer parking area; or a copy of your marketing plan, etc.

 

BEST MECHANICAL, HEAVY VEHICLE (Large Business)
BUSINESS OVERVIEW 0% of total
Provide an overview of your business. You could list location, establishment date, specialisations and number of employees. Your overview can be submitted in written format (100 words or less) or as a video or audio recording (two minutes or less). The Business Overview does not attract a score, but does help the judges learn more about your business and its operations.

Example: ABC Motors was established in 1983 in Swan Hill. It specialises in brake and clutch services, and radiator repairs. Customers include local motorists, along with other automotive businesses, for which we conduct work on a sub-contract basis. The business currently employs seven staff, including a part-time bookkeeper and a second-year apprentice.  (51 words)

0%
BUSINESS MANAGEMENT  –
Leadership and Operational Efficiency
25% of total

During 2018 did you implement, maintain &/or enhance:
1. written workplace policies?
2. workshop equipment?
3. IT hardware &/or software?
4. improved efficiencies through workplace design &/or layout?
5. any continuous improvement strategies?

5%

Explain your business’ development achievements and provide specific examples.
You can expand on any of the above topics or list items like workplace accreditations/certifications or any accomplishments. For example, you achieved a financial milestone, implemented new accounting software, or introduced a more efficient operating system. Your overview can be submitted in written format (200 words or less) or as a video or audio recording (two minutes or less).

Example: ABC Motors keeps written policies on staff inductions, workplace behavior and social media use. Staff expectations, such as working hours, comfort breaks and good customer service are posted in the staff kitchen and are emailed to new staff members. We recently changed the floorplan to ensure safer vehicle movement and a more efficient workflow. Our new accounting system saves three hours per week, which allows our bookkeeper to also perform some secretarial services. Our second-year apprentice recently won a World Skills award for mechanical repair.  (85 words)

20%
WORKPLACE PRACTICES  –
Safety, Environment & Training
25% of total

During 2018 did your business provide, maintain &/or improve on:
1. access to written workplace safety policies and procedures?
2. a consultative mechanism for a system allowing employees to voice health and safety matters?
3. training on plant, equipment and systems of work?
4. an emergency management plan, equipment and training?
5. a policy regarding sustainable practices in order to minimise the risk to the environment?

5%

Explain your business’ workplace practices and provide specific examples.
You can expand on any of the above topics or list items like staff accomplishments, the maintenance of a safe and organised workshop, or any training undertaken. For example, provision of first aid training, designated no-go areas, health and safety policies and briefings, provision of spill kits, recycled water, or solar panels. Your overview can be submitted in written format (200 words or less) or as a video or audio recording (two minutes or less).

Example: ABC Motors has clear expectations of staff and customers concerning workplace safety. A detailed safety handbook is given to each new employee and a hardcopy is available in the staff kitchen. We have two staff trained in first aid by St John Ambulance and they receive refresher courses every 12 months. We recently purchased a new hoist and all staff members received training on its safe operation. ABC Motors has a fully equipped first aid kit and maintained fire extinguisher, and we have solar panels and use recycled water when washing customer vehicles.  (93 words)

20%
CUSTOMER SERVICE  –
Acquisition, Retention & Experience
25% of total

During 2018 did your business:
1. execute a customer attraction &/or retention strategy?
2. provide itemised and transparent billing &/or customer advice?
3. provide collected customer feedback to staff?
4. have a customer complaint process?
5. have a customer friendly reception &/or service area?

5%

Explain how your business delivers superior customer service.
You can expand on any of the above topics or list items like customer retention strategies, complimentary benefits, or a customer loyalty program. For example, the provision of customer pick-up/drop-off services, providing an online booking system, or conducting customer surveys. Your overview can be submitted in written format (200 words or less) or as a video or audio recording (two minutes or less).

Example: ABC Motors has an up-to-date customer database, which grew by 12 percent over the 2018 calendar year, We also have some customers who have been with us for 25 years, We attract new clients by offering referral discounts and every new customer receives 15 percent off their first service. We wash all customer cars for free and put a box of branded mints in their gloveboxes. We respond to all questions on our Facebook page and website within 24 hours and if there is a complaint I call personally to sort out the problem. Our website features a mobile-friendly booking page.  (101 words)

20%
MARKETING & COMMUNICATIONS  –
Presentation, Outreach & Community
25% of total

During 2018 did your business:
1. improve or enhance the presentation of its premises?
2. create, maintain or update a company website?
3. advertise its products &/or services?
4. conduct social media &/or local innovative marketing activities?
5. measure its marketing and communications activities?

5%

Explain your business’ marketing and communications activities and provide specific examples.
You can expand on any of the above topics or list items like communications strategies, marketing collateral, or community-facing activities. For example, conducting customer information nights, writing a newsletter or blog, or providing sponsorships or donations to the local community. Your overview can be submitted in written format (200 words or less) or as a video or audio recording (two minutes or less).

Example: ABC Motors has a written marketing strategy and a dedicated budget that is reviewed each financial year. During 2018 we began writing a blog on our website and Facebook page and we conducted two very successful customer information nights where we demonstrated basic vehicle maintenance and how to change a wheel. ABC Motors sponsored the Swan Hill Giants AFL team for the 2018 season and we provided five ‘free brake safety checks’ for the Swan Hill Primary School raffle. We advertise our service and weekly special in the Swan Hill Gazette.  (91 words)

20%
SUPPORTING DOCUMENTATION

BUSINESS MANAGEMENT
Provide by uploading supporting documentation. For example, copies of policies, workflow plans, certifications, etc.

WORKPLACE PRACTICES
Provide by uploading supporting documentation. For example, photos/scans of manuals, policies or check-lists, etc.

CUSTOMER SERVICE
Provide by uploading supporting documentation. For example, photos/scans/recordings of billing methods, on-hold telephone messages, customer surveys, etc.

MARKETING & COMMUNICATIONS
Provide by uploading supporting documentation. For example, photos/video of your business’ facade, workshop reception, customer lounge, customer parking area; or a copy of your marketing plan, etc.

 

BEST METRO ACCIDENT (ALLOCATED) TOWING OPERATOR
BUSINESS OVERVIEW 0% of total
Provide an overview of your business. You could list location, establishment date, specialisations and number of employees. Your overview can be submitted in written format (100 words or less) or as a video or audio recording (two minutes or less). The Business Overview does not attract a score, but does help the judges learn more about your business and its operations.

Example: ABC Motors was established in 1983 in Swan Hill. It specialises in brake and clutch services, and radiator repairs. Customers include local motorists, along with other automotive businesses, for which we conduct work on a sub-contract basis. The business currently employs seven staff, including a part-time bookkeeper and a second-year apprentice.  (51 words)

0%
BUSINESS MANAGEMENT  –
Leadership and Operational Efficiency
25% of total

During 2018 did you implement, maintain &/or enhance:
1. written workplace policies?
2. workshop equipment?
3. IT hardware &/or software?
4. improved efficiencies through workplace design &/or layout?
5. any continuous improvement strategies?

5%

Explain your business’ development achievements and provide specific examples.
You can expand on any of the above topics or list items like workplace accreditations/certifications or any accomplishments. For example, you achieved a financial milestone, implemented new accounting software, or introduced a more efficient operating system. Your overview can be submitted in written format (200 words or less) or as a video or audio recording (two minutes or less).

Example: ABC Motors keeps written policies on staff inductions, workplace behavior and social media use. Staff expectations, such as working hours, comfort breaks and good customer service are posted in the staff kitchen and are emailed to new staff members. We recently changed the floorplan to ensure safer vehicle movement and a more efficient workflow. Our new accounting system saves three hours per week, which allows our bookkeeper to also perform some secretarial services. Our second-year apprentice recently won a World Skills award for mechanical repair.  (85 words)

20%
WORKPLACE PRACTICES  –
Safety, Environment & Training
25% of total

During 2018 did your business provide, maintain &/or improve on:
1. access to written workplace safety policies and procedures?
2. a consultative mechanism for a system allowing employees to voice health and safety matters?
3. training on plant, equipment and systems of work?
4. an emergency management plan, equipment and training?
5. a policy regarding sustainable practices in order to minimise the risk to the environment?

5%

Explain your business’ workplace practices and provide specific examples.
You can expand on any of the above topics or list items like staff accomplishments, the maintenance of a safe and organised workshop, or any training undertaken. For example, provision of first aid training, designated no-go areas, health and safety policies and briefings, provision of spill kits, recycled water, or solar panels. Your overview can be submitted in written format (200 words or less) or as a video or audio recording (two minutes or less).

Example: ABC Motors has clear expectations of staff and customers concerning workplace safety. A detailed safety handbook is given to each new employee and a hardcopy is available in the staff kitchen. We have two staff trained in first aid by St John Ambulance and they receive refresher courses every 12 months. We recently purchased a new hoist and all staff members received training on its safe operation. ABC Motors has a fully equipped first aid kit and maintained fire extinguisher, and we have solar panels and use recycled water when washing customer vehicles.  (93 words)

20%
CUSTOMER SERVICE  –
Acquisition, Retention & Experience
25% of total

During 2018 did your business:
1. execute a customer attraction &/or retention strategy?
2. provide itemised and transparent billing &/or customer advice?
3. provide collected customer feedback to staff?
4. have a customer complaint process?
5. have a customer friendly reception &/or service area?

5%

Explain how your business delivers superior customer service.
You can expand on any of the above topics or list items like customer retention strategies, complimentary benefits, or a customer loyalty program. For example, the provision of customer pick-up/drop-off services, providing an online booking system, or conducting customer surveys. Your overview can be submitted in written format (200 words or less) or as a video or audio recording (two minutes or less).

Example: ABC Motors has an up-to-date customer database, which grew by 12 percent over the 2018 calendar year, We also have some customers who have been with us for 25 years, We attract new clients by offering referral discounts and every new customer receives 15 percent off their first service. We wash all customer cars for free and put a box of branded mints in their gloveboxes. We respond to all questions on our Facebook page and website within 24 hours and if there is a complaint I call personally to sort out the problem. Our website features a mobile-friendly booking page.  (101 words)

20%
MARKETING & COMMUNICATIONS  –
Presentation, Outreach & Community
25% of total

During 2018 did your business:
1. improve or enhance the presentation of its premises?
2. create, maintain or update a company website?
3. advertise its products &/or services?
4. conduct social media &/or local innovative marketing activities?
5. measure its marketing and communications activities?

5%

Explain your business’ marketing and communications activities and provide specific examples.
You can expand on any of the above topics or list items like communications strategies, marketing collateral, or community-facing activities. For example, conducting customer information nights, writing a newsletter or blog, or providing sponsorships or donations to the local community. Your overview can be submitted in written format (200 words or less) or as a video or audio recording (two minutes or less).

Example: ABC Motors has a written marketing strategy and a dedicated budget that is reviewed each financial year. During 2018 we began writing a blog on our website and Facebook page and we conducted two very successful customer information nights where we demonstrated basic vehicle maintenance and how to change a wheel. ABC Motors sponsored the Swan Hill Giants AFL team for the 2018 season and we provided five ‘free brake safety checks’ for the Swan Hill Primary School raffle. We advertise our service and weekly special in the Swan Hill Gazette.  (91 words)

20%
SUPPORTING DOCUMENTATION

BUSINESS MANAGEMENT
Provide by uploading supporting documentation. For example, copies of policies, workflow plans, certifications, etc.

WORKPLACE PRACTICES
Provide by uploading supporting documentation. For example, photos/scans of manuals, policies or check-lists, etc.

CUSTOMER SERVICE
Provide by uploading supporting documentation. For example, photos/scans/recordings of billing methods, on-hold telephone messages, customer surveys, etc.

MARKETING & COMMUNICATIONS
Provide by uploading supporting documentation. For example, photos/video of your business’ facade, workshop reception, customer lounge, customer parking area; or a copy of your marketing plan, etc.

 

BEST MOTORCYCLE DEALER (Small Business)
BUSINESS OVERVIEW 0% of total
Provide an overview of your business. You could list location, establishment date, specialisations and number of employees. Your overview can be submitted in written format (100 words or less) or as a video or audio recording (two minutes or less). The Business Overview does not attract a score, but does help the judges learn more about your business and its operations.

Example: ABC Motors was established in 1983 in Swan Hill. It specialises in brake and clutch services, and radiator repairs. Customers include local motorists, along with other automotive businesses, for which we conduct work on a sub-contract basis. The business currently employs seven staff, including a part-time bookkeeper and a second-year apprentice.  (51 words)

0%
BUSINESS MANAGEMENT  –
Leadership and Operational Efficiency
25% of total

During 2018 did you implement, maintain &/or enhance:
1. written workplace policies?
2. workshop equipment?
3. IT hardware &/or software?
4. improved efficiencies through workplace design &/or layout?
5. any continuous improvement strategies?

5%

Explain your business’ development achievements and provide specific examples.
You can expand on any of the above topics or list items like workplace accreditations/certifications or any accomplishments. For example, you achieved a financial milestone, implemented new accounting software, or introduced a more efficient operating system. Your overview can be submitted in written format (200 words or less) or as a video or audio recording (two minutes or less).

Example: ABC Motors keeps written policies on staff inductions, workplace behavior and social media use. Staff expectations, such as working hours, comfort breaks and good customer service are posted in the staff kitchen and are emailed to new staff members. We recently changed the floorplan to ensure safer vehicle movement and a more efficient workflow. Our new accounting system saves three hours per week, which allows our bookkeeper to also perform some secretarial services. Our second-year apprentice recently won a World Skills award for mechanical repair.  (85 words)

20%
WORKPLACE PRACTICES  –
Safety, Environment & Training
25% of total

During 2018 did your business provide, maintain &/or improve on:
1. access to written workplace safety policies and procedures?
2. a consultative mechanism for a system allowing employees to voice health and safety matters?
3. training on plant, equipment and systems of work?
4. an emergency management plan, equipment and training?
5. a policy regarding sustainable practices in order to minimise the risk to the environment?

5%

Explain your business’ workplace practices and provide specific examples.
You can expand on any of the above topics or list items like staff accomplishments, the maintenance of a safe and organised workshop, or any training undertaken. For example, provision of first aid training, designated no-go areas, health and safety policies and briefings, provision of spill kits, recycled water, or solar panels. Your overview can be submitted in written format (200 words or less) or as a video or audio recording (two minutes or less).

Example: ABC Motors has clear expectations of staff and customers concerning workplace safety. A detailed safety handbook is given to each new employee and a hardcopy is available in the staff kitchen. We have two staff trained in first aid by St John Ambulance and they receive refresher courses every 12 months. We recently purchased a new hoist and all staff members received training on its safe operation. ABC Motors has a fully equipped first aid kit and maintained fire extinguisher, and we have solar panels and use recycled water when washing customer vehicles.  (93 words)

20%
CUSTOMER SERVICE  –
Acquisition, Retention & Experience
25% of total

During 2018 did your business:
1. execute a customer attraction &/or retention strategy?
2. provide itemised and transparent billing &/or customer advice?
3. provide collected customer feedback to staff?
4. have a customer complaint process?
5. have a customer friendly reception &/or service area?

5%

Explain how your business delivers superior customer service.
You can expand on any of the above topics or list items like customer retention strategies, complimentary benefits, or a customer loyalty program. For example, the provision of customer pick-up/drop-off services, providing an online booking system, or conducting customer surveys. Your overview can be submitted in written format (200 words or less) or as a video or audio recording (two minutes or less).

Example: ABC Motors has an up-to-date customer database, which grew by 12 percent over the 2018 calendar year, We also have some customers who have been with us for 25 years, We attract new clients by offering referral discounts and every new customer receives 15 percent off their first service. We wash all customer cars for free and put a box of branded mints in their gloveboxes. We respond to all questions on our Facebook page and website within 24 hours and if there is a complaint I call personally to sort out the problem. Our website features a mobile-friendly booking page.  (101 words)

20%
MARKETING & COMMUNICATIONS  –
Presentation, Outreach & Community
25% of total

During 2018 did your business:
1. improve or enhance the presentation of its premises?
2. create, maintain or update a company website?
3. advertise its products &/or services?
4. conduct social media &/or local innovative marketing activities?
5. measure its marketing and communications activities?

5%

Explain your business’ marketing and communications activities and provide specific examples.
You can expand on any of the above topics or list items like communications strategies, marketing collateral, or community-facing activities. For example, conducting customer information nights, writing a newsletter or blog, or providing sponsorships or donations to the local community. Your overview can be submitted in written format (200 words or less) or as a video or audio recording (two minutes or less).

Example: ABC Motors has a written marketing strategy and a dedicated budget that is reviewed each financial year. During 2018 we began writing a blog on our website and Facebook page and we conducted two very successful customer information nights where we demonstrated basic vehicle maintenance and how to change a wheel. ABC Motors sponsored the Swan Hill Giants AFL team for the 2018 season and we provided five ‘free brake safety checks’ for the Swan Hill Primary School raffle. We advertise our service and weekly special in the Swan Hill Gazette.  (91 words)

20%
SUPPORTING DOCUMENTATION

BUSINESS MANAGEMENT
Provide by uploading supporting documentation. For example, copies of policies, workflow plans, certifications, etc.

WORKPLACE PRACTICES
Provide by uploading supporting documentation. For example, photos/scans of manuals, policies or check-lists, etc.

CUSTOMER SERVICE
Provide by uploading supporting documentation. For example, photos/scans/recordings of billing methods, on-hold telephone messages, customer surveys, etc.

MARKETING & COMMUNICATIONS
Provide by uploading supporting documentation. For example, photos/video of your business’ facade, workshop reception, customer lounge, customer parking area; or a copy of your marketing plan, etc.

 

BEST MOTORCYCLE DEALER (Large Business)
BUSINESS OVERVIEW 0% of total
Provide an overview of your business. You could list location, establishment date, specialisations and number of employees. Your overview can be submitted in written format (100 words or less) or as a video or audio recording (two minutes or less). The Business Overview does not attract a score, but does help the judges learn more about your business and its operations.

Example: ABC Motors was established in 1983 in Swan Hill. It specialises in brake and clutch services, and radiator repairs. Customers include local motorists, along with other automotive businesses, for which we conduct work on a sub-contract basis. The business currently employs seven staff, including a part-time bookkeeper and a second-year apprentice.  (51 words)

0%
BUSINESS MANAGEMENT  –
Leadership and Operational Efficiency
25% of total

During 2018 did you implement, maintain &/or enhance:
1. written workplace policies?
2. workshop equipment?
3. IT hardware &/or software?
4. improved efficiencies through workplace design &/or layout?
5. any continuous improvement strategies?

5%

Explain your business’ development achievements and provide specific examples.
You can expand on any of the above topics or list items like workplace accreditations/certifications or any accomplishments. For example, you achieved a financial milestone, implemented new accounting software, or introduced a more efficient operating system. Your overview can be submitted in written format (200 words or less) or as a video or audio recording (two minutes or less).

Example: ABC Motors keeps written policies on staff inductions, workplace behavior and social media use. Staff expectations, such as working hours, comfort breaks and good customer service are posted in the staff kitchen and are emailed to new staff members. We recently changed the floorplan to ensure safer vehicle movement and a more efficient workflow. Our new accounting system saves three hours per week, which allows our bookkeeper to also perform some secretarial services. Our second-year apprentice recently won a World Skills award for mechanical repair.  (85 words)

20%
WORKPLACE PRACTICES  –
Safety, Environment & Training
25% of total

During 2018 did your business provide, maintain &/or improve on:
1. access to written workplace safety policies and procedures?
2. a consultative mechanism for a system allowing employees to voice health and safety matters?
3. training on plant, equipment and systems of work?
4. an emergency management plan, equipment and training?
5. a policy regarding sustainable practices in order to minimise the risk to the environment?

5%

Explain your business’ workplace practices and provide specific examples.
You can expand on any of the above topics or list items like staff accomplishments, the maintenance of a safe and organised workshop, or any training undertaken. For example, provision of first aid training, designated no-go areas, health and safety policies and briefings, provision of spill kits, recycled water, or solar panels. Your overview can be submitted in written format (200 words or less) or as a video or audio recording (two minutes or less).

Example: ABC Motors has clear expectations of staff and customers concerning workplace safety. A detailed safety handbook is given to each new employee and a hardcopy is available in the staff kitchen. We have two staff trained in first aid by St John Ambulance and they receive refresher courses every 12 months. We recently purchased a new hoist and all staff members received training on its safe operation. ABC Motors has a fully equipped first aid kit and maintained fire extinguisher, and we have solar panels and use recycled water when washing customer vehicles.  (93 words)

20%
CUSTOMER SERVICE  –
Acquisition, Retention & Experience
25% of total

During 2018 did your business:
1. execute a customer attraction &/or retention strategy?
2. provide itemised and transparent billing &/or customer advice?
3. provide collected customer feedback to staff?
4. have a customer complaint process?
5. have a customer friendly reception &/or service area?

5%

Explain how your business delivers superior customer service.
You can expand on any of the above topics or list items like customer retention strategies, complimentary benefits, or a customer loyalty program. For example, the provision of customer pick-up/drop-off services, providing an online booking system, or conducting customer surveys. Your overview can be submitted in written format (200 words or less) or as a video or audio recording (two minutes or less).

Example: ABC Motors has an up-to-date customer database, which grew by 12 percent over the 2018 calendar year, We also have some customers who have been with us for 25 years, We attract new clients by offering referral discounts and every new customer receives 15 percent off their first service. We wash all customer cars for free and put a box of branded mints in their gloveboxes. We respond to all questions on our Facebook page and website within 24 hours and if there is a complaint I call personally to sort out the problem. Our website features a mobile-friendly booking page.  (101 words)

20%
MARKETING & COMMUNICATIONS  –
Presentation, Outreach & Community
25% of total

During 2018 did your business:
1. improve or enhance the presentation of its premises?
2. create, maintain or update a company website?
3. advertise its products &/or services?
4. conduct social media &/or local innovative marketing activities?
5. measure its marketing and communications activities?

5%

Explain your business’ marketing and communications activities and provide specific examples.
You can expand on any of the above topics or list items like communications strategies, marketing collateral, or community-facing activities. For example, conducting customer information nights, writing a newsletter or blog, or providing sponsorships or donations to the local community. Your overview can be submitted in written format (200 words or less) or as a video or audio recording (two minutes or less).

Example: ABC Motors has a written marketing strategy and a dedicated budget that is reviewed each financial year. During 2018 we began writing a blog on our website and Facebook page and we conducted two very successful customer information nights where we demonstrated basic vehicle maintenance and how to change a wheel. ABC Motors sponsored the Swan Hill Giants AFL team for the 2018 season and we provided five ‘free brake safety checks’ for the Swan Hill Primary School raffle. We advertise our service and weekly special in the Swan Hill Gazette.  (91 words)

20%
SUPPORTING DOCUMENTATION

BUSINESS MANAGEMENT
Provide by uploading supporting documentation. For example, copies of policies, workflow plans, certifications, etc.

WORKPLACE PRACTICES
Provide by uploading supporting documentation. For example, photos/scans of manuals, policies or check-lists, etc.

CUSTOMER SERVICE
Provide by uploading supporting documentation. For example, photos/scans/recordings of billing methods, on-hold telephone messages, customer surveys, etc.

MARKETING & COMMUNICATIONS
Provide by uploading supporting documentation. For example, photos/video of your business’ facade, workshop reception, customer lounge, customer parking area; or a copy of your marketing plan, etc.

 

BEST NEW CAR DEALER (Small Business)
BUSINESS OVERVIEW 0% of total
Provide an overview of your business. You could list location, establishment date, specialisations and number of employees. Your overview can be submitted in written format (100 words or less) or as a video or audio recording (two minutes or less). The Business Overview does not attract a score, but does help the judges learn more about your business and its operations.

Example: ABC Motors was established in 1983 in Swan Hill. It specialises in brake and clutch services, and radiator repairs. Customers include local motorists, along with other automotive businesses, for which we conduct work on a sub-contract basis. The business currently employs seven staff, including a part-time bookkeeper and a second-year apprentice.  (51 words)

0%
BUSINESS MANAGEMENT  –
Leadership and Operational Efficiency
25% of total

During 2018 did you implement, maintain &/or enhance:
1. written workplace policies?
2. workshop equipment?
3. IT hardware &/or software?
4. improved efficiencies through workplace design &/or layout?
5. any continuous improvement strategies?

5%

Explain your business’ development achievements and provide specific examples.
You can expand on any of the above topics or list items like workplace accreditations/certifications or any accomplishments. For example, you achieved a financial milestone, implemented new accounting software, or introduced a more efficient operating system. Your overview can be submitted in written format (200 words or less) or as a video or audio recording (two minutes or less).

Example: ABC Motors keeps written policies on staff inductions, workplace behavior and social media use. Staff expectations, such as working hours, comfort breaks and good customer service are posted in the staff kitchen and are emailed to new staff members. We recently changed the floorplan to ensure safer vehicle movement and a more efficient workflow. Our new accounting system saves three hours per week, which allows our bookkeeper to also perform some secretarial services. Our second-year apprentice recently won a World Skills award for mechanical repair.  (85 words)

20%
WORKPLACE PRACTICES  –
Safety, Environment & Training
25% of total

During 2018 did your business provide, maintain &/or improve on:
1. access to written workplace safety policies and procedures?
2. a consultative mechanism for a system allowing employees to voice health and safety matters?
3. training on plant, equipment and systems of work?
4. an emergency management plan, equipment and training?
5. a policy regarding sustainable practices in order to minimise the risk to the environment?

5%

Explain your business’ workplace practices and provide specific examples.
You can expand on any of the above topics or list items like staff accomplishments, the maintenance of a safe and organised workshop, or any training undertaken. For example, provision of first aid training, designated no-go areas, health and safety policies and briefings, provision of spill kits, recycled water, or solar panels. Your overview can be submitted in written format (200 words or less) or as a video or audio recording (two minutes or less).

Example: ABC Motors has clear expectations of staff and customers concerning workplace safety. A detailed safety handbook is given to each new employee and a hardcopy is available in the staff kitchen. We have two staff trained in first aid by St John Ambulance and they receive refresher courses every 12 months. We recently purchased a new hoist and all staff members received training on its safe operation. ABC Motors has a fully equipped first aid kit and maintained fire extinguisher, and we have solar panels and use recycled water when washing customer vehicles.  (93 words)

20%
CUSTOMER SERVICE  –
Acquisition, Retention & Experience
25% of total

During 2018 did your business:
1. execute a customer attraction &/or retention strategy?
2. provide itemised and transparent billing &/or customer advice?
3. provide collected customer feedback to staff?
4. have a customer complaint process?
5. have a customer friendly reception &/or service area?

5%

Explain how your business delivers superior customer service.
You can expand on any of the above topics or list items like customer retention strategies, complimentary benefits, or a customer loyalty program. For example, the provision of customer pick-up/drop-off services, providing an online booking system, or conducting customer surveys. Your overview can be submitted in written format (200 words or less) or as a video or audio recording (two minutes or less).

Example: ABC Motors has an up-to-date customer database, which grew by 12 percent over the 2018 calendar year, We also have some customers who have been with us for 25 years, We attract new clients by offering referral discounts and every new customer receives 15 percent off their first service. We wash all customer cars for free and put a box of branded mints in their gloveboxes. We respond to all questions on our Facebook page and website within 24 hours and if there is a complaint I call personally to sort out the problem. Our website features a mobile-friendly booking page.  (101 words)

20%
MARKETING & COMMUNICATIONS  –
Presentation, Outreach & Community
25% of total

During 2018 did your business:
1. improve or enhance the presentation of its premises?
2. create, maintain or update a company website?
3. advertise its products &/or services?
4. conduct social media &/or local innovative marketing activities?
5. measure its marketing and communications activities?

5%

Explain your business’ marketing and communications activities and provide specific examples.
You can expand on any of the above topics or list items like communications strategies, marketing collateral, or community-facing activities. For example, conducting customer information nights, writing a newsletter or blog, or providing sponsorships or donations to the local community. Your overview can be submitted in written format (200 words or less) or as a video or audio recording (two minutes or less).

Example: ABC Motors has a written marketing strategy and a dedicated budget that is reviewed each financial year. During 2018 we began writing a blog on our website and Facebook page and we conducted two very successful customer information nights where we demonstrated basic vehicle maintenance and how to change a wheel. ABC Motors sponsored the Swan Hill Giants AFL team for the 2018 season and we provided five ‘free brake safety checks’ for the Swan Hill Primary School raffle. We advertise our service and weekly special in the Swan Hill Gazette.  (91 words)

20%
SUPPORTING DOCUMENTATION

BUSINESS MANAGEMENT
Provide by uploading supporting documentation. For example, copies of policies, workflow plans, certifications, etc.

WORKPLACE PRACTICES
Provide by uploading supporting documentation. For example, photos/scans of manuals, policies or check-lists, etc.

CUSTOMER SERVICE
Provide by uploading supporting documentation. For example, photos/scans/recordings of billing methods, on-hold telephone messages, customer surveys, etc.

MARKETING & COMMUNICATIONS
Provide by uploading supporting documentation. For example, photos/video of your business’ facade, workshop reception, customer lounge, customer parking area; or a copy of your marketing plan, etc.

 

BEST NEW CAR DEALER (Large Business)
BUSINESS OVERVIEW 0% of total
Provide an overview of your business. You could list location, establishment date, specialisations and number of employees. Your overview can be submitted in written format (100 words or less) or as a video or audio recording (two minutes or less). The Business Overview does not attract a score, but does help the judges learn more about your business and its operations.

Example: ABC Motors was established in 1983 in Swan Hill. It specialises in brake and clutch services, and radiator repairs. Customers include local motorists, along with other automotive businesses, for which we conduct work on a sub-contract basis. The business currently employs seven staff, including a part-time bookkeeper and a second-year apprentice.  (51 words)

0%
BUSINESS MANAGEMENT  –
Leadership and Operational Efficiency
25% of total

During 2018 did you implement, maintain &/or enhance:
1. written workplace policies?
2. workshop equipment?
3. IT hardware &/or software?
4. improved efficiencies through workplace design &/or layout?
5. any continuous improvement strategies?

5%

Explain your business’ development achievements and provide specific examples.
You can expand on any of the above topics or list items like workplace accreditations/certifications or any accomplishments. For example, you achieved a financial milestone, implemented new accounting software, or introduced a more efficient operating system. Your overview can be submitted in written format (200 words or less) or as a video or audio recording (two minutes or less).

Example: ABC Motors keeps written policies on staff inductions, workplace behavior and social media use. Staff expectations, such as working hours, comfort breaks and good customer service are posted in the staff kitchen and are emailed to new staff members. We recently changed the floorplan to ensure safer vehicle movement and a more efficient workflow. Our new accounting system saves three hours per week, which allows our bookkeeper to also perform some secretarial services. Our second-year apprentice recently won a World Skills award for mechanical repair.  (85 words)

20%
WORKPLACE PRACTICES  –
Safety, Environment & Training
25% of total

During 2018 did your business provide, maintain &/or improve on:
1. access to written workplace safety policies and procedures?
2. a consultative mechanism for a system allowing employees to voice health and safety matters?
3. training on plant, equipment and systems of work?
4. an emergency management plan, equipment and training?
5. a policy regarding sustainable practices in order to minimise the risk to the environment?

5%

Explain your business’ workplace practices and provide specific examples.
You can expand on any of the above topics or list items like staff accomplishments, the maintenance of a safe and organised workshop, or any training undertaken. For example, provision of first aid training, designated no-go areas, health and safety policies and briefings, provision of spill kits, recycled water, or solar panels. Your overview can be submitted in written format (200 words or less) or as a video or audio recording (two minutes or less).

Example: ABC Motors has clear expectations of staff and customers concerning workplace safety. A detailed safety handbook is given to each new employee and a hardcopy is available in the staff kitchen. We have two staff trained in first aid by St John Ambulance and they receive refresher courses every 12 months. We recently purchased a new hoist and all staff members received training on its safe operation. ABC Motors has a fully equipped first aid kit and maintained fire extinguisher, and we have solar panels and use recycled water when washing customer vehicles.  (93 words)

20%
CUSTOMER SERVICE  –
Acquisition, Retention & Experience
25% of total

During 2018 did your business:
1. execute a customer attraction &/or retention strategy?
2. provide itemised and transparent billing &/or customer advice?
3. provide collected customer feedback to staff?
4. have a customer complaint process?
5. have a customer friendly reception &/or service area?

5%

Explain how your business delivers superior customer service.
You can expand on any of the above topics or list items like customer retention strategies, complimentary benefits, or a customer loyalty program. For example, the provision of customer pick-up/drop-off services, providing an online booking system, or conducting customer surveys. Your overview can be submitted in written format (200 words or less) or as a video or audio recording (two minutes or less).

Example: ABC Motors has an up-to-date customer database, which grew by 12 percent over the 2018 calendar year, We also have some customers who have been with us for 25 years, We attract new clients by offering referral discounts and every new customer receives 15 percent off their first service. We wash all customer cars for free and put a box of branded mints in their gloveboxes. We respond to all questions on our Facebook page and website within 24 hours and if there is a complaint I call personally to sort out the problem. Our website features a mobile-friendly booking page.  (101 words)

20%
MARKETING & COMMUNICATIONS  –
Presentation, Outreach & Community
25% of total

During 2018 did your business:
1. improve or enhance the presentation of its premises?
2. create, maintain or update a company website?
3. advertise its products &/or services?
4. conduct social media &/or local innovative marketing activities?
5. measure its marketing and communications activities?

5%

Explain your business’ marketing and communications activities and provide specific examples.
You can expand on any of the above topics or list items like communications strategies, marketing collateral, or community-facing activities. For example, conducting customer information nights, writing a newsletter or blog, or providing sponsorships or donations to the local community. Your overview can be submitted in written format (200 words or less) or as a video or audio recording (two minutes or less).

Example: ABC Motors has a written marketing strategy and a dedicated budget that is reviewed each financial year. During 2018 we began writing a blog on our website and Facebook page and we conducted two very successful customer information nights where we demonstrated basic vehicle maintenance and how to change a wheel. ABC Motors sponsored the Swan Hill Giants AFL team for the 2018 season and we provided five ‘free brake safety checks’ for the Swan Hill Primary School raffle. We advertise our service and weekly special in the Swan Hill Gazette.  (91 words)

20%
SUPPORTING DOCUMENTATION

BUSINESS MANAGEMENT
Provide by uploading supporting documentation. For example, copies of policies, workflow plans, certifications, etc.

WORKPLACE PRACTICES
Provide by uploading supporting documentation. For example, photos/scans of manuals, policies or check-lists, etc.

CUSTOMER SERVICE
Provide by uploading supporting documentation. For example, photos/scans/recordings of billing methods, on-hold telephone messages, customer surveys, etc.

MARKETING & COMMUNICATIONS
Provide by uploading supporting documentation. For example, photos/video of your business’ facade, workshop reception, customer lounge, customer parking area; or a copy of your marketing plan, etc.

 

BEST PARTS / COMPONENT MANUFACTURER
BUSINESS OVERVIEW 0% of total
Provide an overview of your business. You could list location, establishment date, specialisations and number of employees. Your overview can be submitted in written format (100 words or less) or as a video or audio recording (two minutes or less). The Business Overview does not attract a score, but does help the judges learn more about your business and its operations.

Example: ABC Motors was established in 1983 in Swan Hill. It specialises in brake and clutch services, and radiator repairs. Customers include local motorists, along with other automotive businesses, for which we conduct work on a sub-contract basis. The business currently employs seven staff, including a part-time bookkeeper and a second-year apprentice.  (51 words)

0%
BUSINESS MANAGEMENT  –
Leadership and Operational Efficiency
25% of total

During 2018 did you implement, maintain &/or enhance:
1. written workplace policies?
2. workshop equipment?
3. IT hardware &/or software?
4. improved efficiencies through workplace design &/or layout?
5. any continuous improvement strategies?

5%

Explain your business’ development achievements and provide specific examples.
You can expand on any of the above topics or list items like workplace accreditations/certifications or any accomplishments. For example, you achieved a financial milestone, implemented new accounting software, or introduced a more efficient operating system. Your overview can be submitted in written format (200 words or less) or as a video or audio recording (two minutes or less).

Example: ABC Motors keeps written policies on staff inductions, workplace behavior and social media use. Staff expectations, such as working hours, comfort breaks and good customer service are posted in the staff kitchen and are emailed to new staff members. We recently changed the floorplan to ensure safer vehicle movement and a more efficient workflow. Our new accounting system saves three hours per week, which allows our bookkeeper to also perform some secretarial services. Our second-year apprentice recently won a World Skills award for mechanical repair.  (85 words)

20%
WORKPLACE PRACTICES  –
Safety, Environment & Training
25% of total

During 2018 did your business provide, maintain &/or improve on:
1. access to written workplace safety policies and procedures?
2. a consultative mechanism for a system allowing employees to voice health and safety matters?
3. training on plant, equipment and systems of work?
4. an emergency management plan, equipment and training?
5. a policy regarding sustainable practices in order to minimise the risk to the environment?

5%

Explain your business’ workplace practices and provide specific examples.
You can expand on any of the above topics or list items like staff accomplishments, the maintenance of a safe and organised workshop, or any training undertaken. For example, provision of first aid training, designated no-go areas, health and safety policies and briefings, provision of spill kits, recycled water, or solar panels. Your overview can be submitted in written format (200 words or less) or as a video or audio recording (two minutes or less).

Example: ABC Motors has clear expectations of staff and customers concerning workplace safety. A detailed safety handbook is given to each new employee and a hardcopy is available in the staff kitchen. We have two staff trained in first aid by St John Ambulance and they receive refresher courses every 12 months. We recently purchased a new hoist and all staff members received training on its safe operation. ABC Motors has a fully equipped first aid kit and maintained fire extinguisher, and we have solar panels and use recycled water when washing customer vehicles.  (93 words)

20%
CUSTOMER SERVICE  –
Acquisition, Retention & Experience
25% of total

During 2018 did your business:
1. execute a customer attraction &/or retention strategy?
2. provide itemised and transparent billing &/or customer advice?
3. provide collected customer feedback to staff?
4. have a customer complaint process?
5. have a customer friendly reception &/or service area?

5%

Explain how your business delivers superior customer service.
You can expand on any of the above topics or list items like customer retention strategies, complimentary benefits, or a customer loyalty program. For example, the provision of customer pick-up/drop-off services, providing an online booking system, or conducting customer surveys. Your overview can be submitted in written format (200 words or less) or as a video or audio recording (two minutes or less).

Example: ABC Motors has an up-to-date customer database, which grew by 12 percent over the 2018 calendar year, We also have some customers who have been with us for 25 years, We attract new clients by offering referral discounts and every new customer receives 15 percent off their first service. We wash all customer cars for free and put a box of branded mints in their gloveboxes. We respond to all questions on our Facebook page and website within 24 hours and if there is a complaint I call personally to sort out the problem. Our website features a mobile-friendly booking page.  (101 words)

20%
MARKETING & COMMUNICATIONS  –
Presentation, Outreach & Community
25% of total

During 2018 did your business:
1. improve or enhance the presentation of its premises?
2. create, maintain or update a company website?
3. advertise its products &/or services?
4. conduct social media &/or local innovative marketing activities?
5. measure its marketing and communications activities?

5%

Explain your business’ marketing and communications activities and provide specific examples.
You can expand on any of the above topics or list items like communications strategies, marketing collateral, or community-facing activities. For example, conducting customer information nights, writing a newsletter or blog, or providing sponsorships or donations to the local community. Your overview can be submitted in written format (200 words or less) or as a video or audio recording (two minutes or less).

Example: ABC Motors has a written marketing strategy and a dedicated budget that is reviewed each financial year. During 2018 we began writing a blog on our website and Facebook page and we conducted two very successful customer information nights where we demonstrated basic vehicle maintenance and how to change a wheel. ABC Motors sponsored the Swan Hill Giants AFL team for the 2018 season and we provided five ‘free brake safety checks’ for the Swan Hill Primary School raffle. We advertise our service and weekly special in the Swan Hill Gazette.  (91 words)

20%
SUPPORTING DOCUMENTATION

BUSINESS MANAGEMENT
Provide by uploading supporting documentation. For example, copies of policies, workflow plans, certifications, etc.

WORKPLACE PRACTICES
Provide by uploading supporting documentation. For example, photos/scans of manuals, policies or check-lists, etc.

CUSTOMER SERVICE
Provide by uploading supporting documentation. For example, photos/scans/recordings of billing methods, on-hold telephone messages, customer surveys, etc.

MARKETING & COMMUNICATIONS
Provide by uploading supporting documentation. For example, photos/video of your business’ facade, workshop reception, customer lounge, customer parking area; or a copy of your marketing plan, etc.

 

BEST REGIONAL ACCIDENT TOWING OPERATOR
BUSINESS OVERVIEW 0% of total
Provide an overview of your business. You could list location, establishment date, specialisations and number of employees. Your overview can be submitted in written format (100 words or less) or as a video or audio recording (two minutes or less). The Business Overview does not attract a score, but does help the judges learn more about your business and its operations.

Example: ABC Motors was established in 1983 in Swan Hill. It specialises in brake and clutch services, and radiator repairs. Customers include local motorists, along with other automotive businesses, for which we conduct work on a sub-contract basis. The business currently employs seven staff, including a part-time bookkeeper and a second-year apprentice.  (51 words)

0%
BUSINESS MANAGEMENT  –
Leadership and Operational Efficiency
25% of total

During 2018 did you implement, maintain &/or enhance:
1. written workplace policies?
2. workshop equipment?
3. IT hardware &/or software?
4. improved efficiencies through workplace design &/or layout?
5. any continuous improvement strategies?

5%

Explain your business’ development achievements and provide specific examples.
You can expand on any of the above topics or list items like workplace accreditations/certifications or any accomplishments. For example, you achieved a financial milestone, implemented new accounting software, or introduced a more efficient operating system. Your overview can be submitted in written format (200 words or less) or as a video or audio recording (two minutes or less).

Example: ABC Motors keeps written policies on staff inductions, workplace behavior and social media use. Staff expectations, such as working hours, comfort breaks and good customer service are posted in the staff kitchen and are emailed to new staff members. We recently changed the floorplan to ensure safer vehicle movement and a more efficient workflow. Our new accounting system saves three hours per week, which allows our bookkeeper to also perform some secretarial services. Our second-year apprentice recently won a World Skills award for mechanical repair.  (85 words)

20%
WORKPLACE PRACTICES  –
Safety, Environment & Training
25% of total

During 2018 did your business provide, maintain &/or improve on:
1. access to written workplace safety policies and procedures?
2. a consultative mechanism for a system allowing employees to voice health and safety matters?
3. training on plant, equipment and systems of work?
4. an emergency management plan, equipment and training?
5. a policy regarding sustainable practices in order to minimise the risk to the environment?

5%

Explain your business’ workplace practices and provide specific examples.
You can expand on any of the above topics or list items like staff accomplishments, the maintenance of a safe and organised workshop, or any training undertaken. For example, provision of first aid training, designated no-go areas, health and safety policies and briefings, provision of spill kits, recycled water, or solar panels. Your overview can be submitted in written format (200 words or less) or as a video or audio recording (two minutes or less).

Example: ABC Motors has clear expectations of staff and customers concerning workplace safety. A detailed safety handbook is given to each new employee and a hardcopy is available in the staff kitchen. We have two staff trained in first aid by St John Ambulance and they receive refresher courses every 12 months. We recently purchased a new hoist and all staff members received training on its safe operation. ABC Motors has a fully equipped first aid kit and maintained fire extinguisher, and we have solar panels and use recycled water when washing customer vehicles.  (93 words)

20%
CUSTOMER SERVICE  –
Acquisition, Retention & Experience
25% of total

During 2018 did your business:
1. execute a customer attraction &/or retention strategy?
2. provide itemised and transparent billing &/or customer advice?
3. provide collected customer feedback to staff?
4. have a customer complaint process?
5. have a customer friendly reception &/or service area?

5%

Explain how your business delivers superior customer service.
You can expand on any of the above topics or list items like customer retention strategies, complimentary benefits, or a customer loyalty program. For example, the provision of customer pick-up/drop-off services, providing an online booking system, or conducting customer surveys. Your overview can be submitted in written format (200 words or less) or as a video or audio recording (two minutes or less).

Example: ABC Motors has an up-to-date customer database, which grew by 12 percent over the 2018 calendar year, We also have some customers who have been with us for 25 years, We attract new clients by offering referral discounts and every new customer receives 15 percent off their first service. We wash all customer cars for free and put a box of branded mints in their gloveboxes. We respond to all questions on our Facebook page and website within 24 hours and if there is a complaint I call personally to sort out the problem. Our website features a mobile-friendly booking page.  (101 words)

20%
MARKETING & COMMUNICATIONS  –
Presentation, Outreach & Community
25% of total

During 2018 did your business:
1. improve or enhance the presentation of its premises?
2. create, maintain or update a company website?
3. advertise its products &/or services?
4. conduct social media &/or local innovative marketing activities?
5. measure its marketing and communications activities?

5%

Explain your business’ marketing and communications activities and provide specific examples.
You can expand on any of the above topics or list items like communications strategies, marketing collateral, or community-facing activities. For example, conducting customer information nights, writing a newsletter or blog, or providing sponsorships or donations to the local community. Your overview can be submitted in written format (200 words or less) or as a video or audio recording (two minutes or less).

Example: ABC Motors has a written marketing strategy and a dedicated budget that is reviewed each financial year. During 2018 we began writing a blog on our website and Facebook page and we conducted two very successful customer information nights where we demonstrated basic vehicle maintenance and how to change a wheel. ABC Motors sponsored the Swan Hill Giants AFL team for the 2018 season and we provided five ‘free brake safety checks’ for the Swan Hill Primary School raffle. We advertise our service and weekly special in the Swan Hill Gazette.  (91 words)

20%
SUPPORTING DOCUMENTATION

BUSINESS MANAGEMENT
Provide by uploading supporting documentation. For example, copies of policies, workflow plans, certifications, etc.

WORKPLACE PRACTICES
Provide by uploading supporting documentation. For example, photos/scans of manuals, policies or check-lists, etc.

CUSTOMER SERVICE
Provide by uploading supporting documentation. For example, photos/scans/recordings of billing methods, on-hold telephone messages, customer surveys, etc.

MARKETING & COMMUNICATIONS
Provide by uploading supporting documentation. For example, photos/video of your business’ facade, workshop reception, customer lounge, customer parking area; or a copy of your marketing plan, etc.

 

BEST SERVICE STATION & CONVENIENCE STORE (Small Business)
BUSINESS OVERVIEW 0% of total
Provide an overview of your business. You could list location, establishment date, specialisations and number of employees. Your overview can be submitted in written format (100 words or less) or as a video or audio recording (two minutes or less). The Business Overview does not attract a score, but does help the judges learn more about your business and its operations.

Example: ABC Motors was established in 1983 in Swan Hill. It specialises in brake and clutch services, and radiator repairs. Customers include local motorists, along with other automotive businesses, for which we conduct work on a sub-contract basis. The business currently employs seven staff, including a part-time bookkeeper and a second-year apprentice.  (51 words)

0%
BUSINESS MANAGEMENT  –
Leadership and Operational Efficiency
25% of total

During 2018 did you implement, maintain &/or enhance:
1. written workplace policies?
2. workshop equipment?
3. IT hardware &/or software?
4. improved efficiencies through workplace design &/or layout?
5. any continuous improvement strategies?

5%

Explain your business’ development achievements and provide specific examples.
You can expand on any of the above topics or list items like workplace accreditations/certifications or any accomplishments. For example, you achieved a financial milestone, implemented new accounting software, or introduced a more efficient operating system. Your overview can be submitted in written format (200 words or less) or as a video or audio recording (two minutes or less).

Example: ABC Motors keeps written policies on staff inductions, workplace behavior and social media use. Staff expectations, such as working hours, comfort breaks and good customer service are posted in the staff kitchen and are emailed to new staff members. We recently changed the floorplan to ensure safer vehicle movement and a more efficient workflow. Our new accounting system saves three hours per week, which allows our bookkeeper to also perform some secretarial services. Our second-year apprentice recently won a World Skills award for mechanical repair.  (85 words)

20%
WORKPLACE PRACTICES  –
Safety, Environment & Training
25% of total

During 2018 did your business provide, maintain &/or improve on:
1. access to written workplace safety policies and procedures?
2. a consultative mechanism for a system allowing employees to voice health and safety matters?
3. training on plant, equipment and systems of work?
4. an emergency management plan, equipment and training?
5. a policy regarding sustainable practices in order to minimise the risk to the environment?

5%

Explain your business’ workplace practices and provide specific examples.
You can expand on any of the above topics or list items like staff accomplishments, the maintenance of a safe and organised workshop, or any training undertaken. For example, provision of first aid training, designated no-go areas, health and safety policies and briefings, provision of spill kits, recycled water, or solar panels. Your overview can be submitted in written format (200 words or less) or as a video or audio recording (two minutes or less).

Example: ABC Motors has clear expectations of staff and customers concerning workplace safety. A detailed safety handbook is given to each new employee and a hardcopy is available in the staff kitchen. We have two staff trained in first aid by St John Ambulance and they receive refresher courses every 12 months. We recently purchased a new hoist and all staff members received training on its safe operation. ABC Motors has a fully equipped first aid kit and maintained fire extinguisher, and we have solar panels and use recycled water when washing customer vehicles.  (93 words)

20%
CUSTOMER SERVICE  –
Acquisition, Retention & Experience
25% of total

During 2018 did your business:
1. execute a customer attraction &/or retention strategy?
2. provide itemised and transparent billing &/or customer advice?
3. provide collected customer feedback to staff?
4. have a customer complaint process?
5. have a customer friendly reception &/or service area?

5%

Explain how your business delivers superior customer service.
You can expand on any of the above topics or list items like customer retention strategies, complimentary benefits, or a customer loyalty program. For example, the provision of customer pick-up/drop-off services, providing an online booking system, or conducting customer surveys. Your overview can be submitted in written format (200 words or less) or as a video or audio recording (two minutes or less).

Example: ABC Motors has an up-to-date customer database, which grew by 12 percent over the 2018 calendar year, We also have some customers who have been with us for 25 years, We attract new clients by offering referral discounts and every new customer receives 15 percent off their first service. We wash all customer cars for free and put a box of branded mints in their gloveboxes. We respond to all questions on our Facebook page and website within 24 hours and if there is a complaint I call personally to sort out the problem. Our website features a mobile-friendly booking page.  (101 words)

20%
MARKETING & COMMUNICATIONS  –
Presentation, Outreach & Community
25% of total

During 2018 did your business:
1. improve or enhance the presentation of its premises?
2. create, maintain or update a company website?
3. advertise its products &/or services?
4. conduct social media &/or local innovative marketing activities?
5. measure its marketing and communications activities?

5%

Explain your business’ marketing and communications activities and provide specific examples.
You can expand on any of the above topics or list items like communications strategies, marketing collateral, or community-facing activities. For example, conducting customer information nights, writing a newsletter or blog, or providing sponsorships or donations to the local community. Your overview can be submitted in written format (200 words or less) or as a video or audio recording (two minutes or less).

Example: ABC Motors has a written marketing strategy and a dedicated budget that is reviewed each financial year. During 2018 we began writing a blog on our website and Facebook page and we conducted two very successful customer information nights where we demonstrated basic vehicle maintenance and how to change a wheel. ABC Motors sponsored the Swan Hill Giants AFL team for the 2018 season and we provided five ‘free brake safety checks’ for the Swan Hill Primary School raffle. We advertise our service and weekly special in the Swan Hill Gazette.  (91 words)

20%
SUPPORTING DOCUMENTATION

BUSINESS MANAGEMENT
Provide by uploading supporting documentation. For example, copies of policies, workflow plans, certifications, etc.

WORKPLACE PRACTICES
Provide by uploading supporting documentation. For example, photos/scans of manuals, policies or check-lists, etc.

CUSTOMER SERVICE
Provide by uploading supporting documentation. For example, photos/scans/recordings of billing methods, on-hold telephone messages, customer surveys, etc.

MARKETING & COMMUNICATIONS
Provide by uploading supporting documentation. For example, photos/video of your business’ facade, workshop reception, customer lounge, customer parking area; or a copy of your marketing plan, etc.

 

BEST SERVICE STATION & CONVENIENCE STORE (Large Business)
BUSINESS OVERVIEW 0% of total
Provide an overview of your business. You could list location, establishment date, specialisations and number of employees. Your overview can be submitted in written format (100 words or less) or as a video or audio recording (two minutes or less). The Business Overview does not attract a score, but does help the judges learn more about your business and its operations.

Example: ABC Motors was established in 1983 in Swan Hill. It specialises in brake and clutch services, and radiator repairs. Customers include local motorists, along with other automotive businesses, for which we conduct work on a sub-contract basis. The business currently employs seven staff, including a part-time bookkeeper and a second-year apprentice.  (51 words)

0%
BUSINESS MANAGEMENT  –
Leadership and Operational Efficiency
25% of total

During 2018 did you implement, maintain &/or enhance:
1. written workplace policies?
2. workshop equipment?
3. IT hardware &/or software?
4. improved efficiencies through workplace design &/or layout?
5. any continuous improvement strategies?

5%

Explain your business’ development achievements and provide specific examples.
You can expand on any of the above topics or list items like workplace accreditations/certifications or any accomplishments. For example, you achieved a financial milestone, implemented new accounting software, or introduced a more efficient operating system. Your overview can be submitted in written format (200 words or less) or as a video or audio recording (two minutes or less).

Example: ABC Motors keeps written policies on staff inductions, workplace behavior and social media use. Staff expectations, such as working hours, comfort breaks and good customer service are posted in the staff kitchen and are emailed to new staff members. We recently changed the floorplan to ensure safer vehicle movement and a more efficient workflow. Our new accounting system saves three hours per week, which allows our bookkeeper to also perform some secretarial services. Our second-year apprentice recently won a World Skills award for mechanical repair.  (85 words)

20%
WORKPLACE PRACTICES  –
Safety, Environment & Training
25% of total

During 2018 did your business provide, maintain &/or improve on:
1. access to written workplace safety policies and procedures?
2. a consultative mechanism for a system allowing employees to voice health and safety matters?
3. training on plant, equipment and systems of work?
4. an emergency management plan, equipment and training?
5. a policy regarding sustainable practices in order to minimise the risk to the environment?

5%

Explain your business’ workplace practices and provide specific examples.
You can expand on any of the above topics or list items like staff accomplishments, the maintenance of a safe and organised workshop, or any training undertaken. For example, provision of first aid training, designated no-go areas, health and safety policies and briefings, provision of spill kits, recycled water, or solar panels. Your overview can be submitted in written format (200 words or less) or as a video or audio recording (two minutes or less).

Example: ABC Motors has clear expectations of staff and customers concerning workplace safety. A detailed safety handbook is given to each new employee and a hardcopy is available in the staff kitchen. We have two staff trained in first aid by St John Ambulance and they receive refresher courses every 12 months. We recently purchased a new hoist and all staff members received training on its safe operation. ABC Motors has a fully equipped first aid kit and maintained fire extinguisher, and we have solar panels and use recycled water when washing customer vehicles.  (93 words)

20%
CUSTOMER SERVICE  –
Acquisition, Retention & Experience
25% of total

During 2018 did your business:
1. execute a customer attraction &/or retention strategy?
2. provide itemised and transparent billing &/or customer advice?
3. provide collected customer feedback to staff?
4. have a customer complaint process?
5. have a customer friendly reception &/or service area?

5%

Explain how your business delivers superior customer service.
You can expand on any of the above topics or list items like customer retention strategies, complimentary benefits, or a customer loyalty program. For example, the provision of customer pick-up/drop-off services, providing an online booking system, or conducting customer surveys. Your overview can be submitted in written format (200 words or less) or as a video or audio recording (two minutes or less).

Example: ABC Motors has an up-to-date customer database, which grew by 12 percent over the 2018 calendar year, We also have some customers who have been with us for 25 years, We attract new clients by offering referral discounts and every new customer receives 15 percent off their first service. We wash all customer cars for free and put a box of branded mints in their gloveboxes. We respond to all questions on our Facebook page and website within 24 hours and if there is a complaint I call personally to sort out the problem. Our website features a mobile-friendly booking page.  (101 words)

20%
MARKETING & COMMUNICATIONS  –
Presentation, Outreach & Community
25% of total

During 2018 did your business:
1. improve or enhance the presentation of its premises?
2. create, maintain or update a company website?
3. advertise its products &/or services?
4. conduct social media &/or local innovative marketing activities?
5. measure its marketing and communications activities?

5%

Explain your business’ marketing and communications activities and provide specific examples.
You can expand on any of the above topics or list items like communications strategies, marketing collateral, or community-facing activities. For example, conducting customer information nights, writing a newsletter or blog, or providing sponsorships or donations to the local community. Your overview can be submitted in written format (200 words or less) or as a video or audio recording (two minutes or less).

Example: ABC Motors has a written marketing strategy and a dedicated budget that is reviewed each financial year. During 2018 we began writing a blog on our website and Facebook page and we conducted two very successful customer information nights where we demonstrated basic vehicle maintenance and how to change a wheel. ABC Motors sponsored the Swan Hill Giants AFL team for the 2018 season and we provided five ‘free brake safety checks’ for the Swan Hill Primary School raffle. We advertise our service and weekly special in the Swan Hill Gazette.  (91 words)

20%
SUPPORTING DOCUMENTATION

BUSINESS MANAGEMENT
Provide by uploading supporting documentation. For example, copies of policies, workflow plans, certifications, etc.

WORKPLACE PRACTICES
Provide by uploading supporting documentation. For example, photos/scans of manuals, policies or check-lists, etc.

CUSTOMER SERVICE
Provide by uploading supporting documentation. For example, photos/scans/recordings of billing methods, on-hold telephone messages, customer surveys, etc.

MARKETING & COMMUNICATIONS
Provide by uploading supporting documentation. For example, photos/video of your business’ facade, workshop reception, customer lounge, customer parking area; or a copy of your marketing plan, etc.

 

BEST TRADE TOWING OPERATOR - STATEWIDE
BUSINESS OVERVIEW 0% of total
Provide an overview of your business. You could list location, establishment date, specialisations and number of employees. Your overview can be submitted in written format (100 words or less) or as a video or audio recording (two minutes or less). The Business Overview does not attract a score, but does help the judges learn more about your business and its operations.

Example: ABC Motors was established in 1983 in Swan Hill. It specialises in brake and clutch services, and radiator repairs. Customers include local motorists, along with other automotive businesses, for which we conduct work on a sub-contract basis. The business currently employs seven staff, including a part-time bookkeeper and a second-year apprentice.  (51 words)

0%
BUSINESS MANAGEMENT  –
Leadership and Operational Efficiency
25% of total

During 2018 did you implement, maintain &/or enhance:
1. written workplace policies?
2. workshop equipment?
3. IT hardware &/or software?
4. improved efficiencies through workplace design &/or layout?
5. any continuous improvement strategies?

5%

Explain your business’ development achievements and provide specific examples.
You can expand on any of the above topics or list items like workplace accreditations/certifications or any accomplishments. For example, you achieved a financial milestone, implemented new accounting software, or introduced a more efficient operating system. Your overview can be submitted in written format (200 words or less) or as a video or audio recording (two minutes or less).

Example: ABC Motors keeps written policies on staff inductions, workplace behavior and social media use. Staff expectations, such as working hours, comfort breaks and good customer service are posted in the staff kitchen and are emailed to new staff members. We recently changed the floorplan to ensure safer vehicle movement and a more efficient workflow. Our new accounting system saves three hours per week, which allows our bookkeeper to also perform some secretarial services. Our second-year apprentice recently won a World Skills award for mechanical repair.  (85 words)

20%
WORKPLACE PRACTICES  –
Safety, Environment & Training
25% of total

During 2018 did your business provide, maintain &/or improve on:
1. access to written workplace safety policies and procedures?
2. a consultative mechanism for a system allowing employees to voice health and safety matters?
3. training on plant, equipment and systems of work?
4. an emergency management plan, equipment and training?
5. a policy regarding sustainable practices in order to minimise the risk to the environment?

5%

Explain your business’ workplace practices and provide specific examples.
You can expand on any of the above topics or list items like staff accomplishments, the maintenance of a safe and organised workshop, or any training undertaken. For example, provision of first aid training, designated no-go areas, health and safety policies and briefings, provision of spill kits, recycled water, or solar panels. Your overview can be submitted in written format (200 words or less) or as a video or audio recording (two minutes or less).

Example: ABC Motors has clear expectations of staff and customers concerning workplace safety. A detailed safety handbook is given to each new employee and a hardcopy is available in the staff kitchen. We have two staff trained in first aid by St John Ambulance and they receive refresher courses every 12 months. We recently purchased a new hoist and all staff members received training on its safe operation. ABC Motors has a fully equipped first aid kit and maintained fire extinguisher, and we have solar panels and use recycled water when washing customer vehicles.  (93 words)

20%
CUSTOMER SERVICE  –
Acquisition, Retention & Experience
25% of total

During 2018 did your business:
1. execute a customer attraction &/or retention strategy?
2. provide itemised and transparent billing &/or customer advice?
3. provide collected customer feedback to staff?
4. have a customer complaint process?
5. have a customer friendly reception &/or service area?

5%

Explain how your business delivers superior customer service.
You can expand on any of the above topics or list items like customer retention strategies, complimentary benefits, or a customer loyalty program. For example, the provision of customer pick-up/drop-off services, providing an online booking system, or conducting customer surveys. Your overview can be submitted in written format (200 words or less) or as a video or audio recording (two minutes or less).

Example: ABC Motors has an up-to-date customer database, which grew by 12 percent over the 2018 calendar year, We also have some customers who have been with us for 25 years, We attract new clients by offering referral discounts and every new customer receives 15 percent off their first service. We wash all customer cars for free and put a box of branded mints in their gloveboxes. We respond to all questions on our Facebook page and website within 24 hours and if there is a complaint I call personally to sort out the problem. Our website features a mobile-friendly booking page.  (101 words)

20%
MARKETING & COMMUNICATIONS  –
Presentation, Outreach & Community
25% of total

During 2018 did your business:
1. improve or enhance the presentation of its premises?
2. create, maintain or update a company website?
3. advertise its products &/or services?
4. conduct social media &/or local innovative marketing activities?
5. measure its marketing and communications activities?

5%

Explain your business’ marketing and communications activities and provide specific examples.
You can expand on any of the above topics or list items like communications strategies, marketing collateral, or community-facing activities. For example, conducting customer information nights, writing a newsletter or blog, or providing sponsorships or donations to the local community. Your overview can be submitted in written format (200 words or less) or as a video or audio recording (two minutes or less).

Example: ABC Motors has a written marketing strategy and a dedicated budget that is reviewed each financial year. During 2018 we began writing a blog on our website and Facebook page and we conducted two very successful customer information nights where we demonstrated basic vehicle maintenance and how to change a wheel. ABC Motors sponsored the Swan Hill Giants AFL team for the 2018 season and we provided five ‘free brake safety checks’ for the Swan Hill Primary School raffle. We advertise our service and weekly special in the Swan Hill Gazette.  (91 words)

20%
SUPPORTING DOCUMENTATION

BUSINESS MANAGEMENT
Provide by uploading supporting documentation. For example, copies of policies, workflow plans, certifications, etc.

WORKPLACE PRACTICES
Provide by uploading supporting documentation. For example, photos/scans of manuals, policies or check-lists, etc.

CUSTOMER SERVICE
Provide by uploading supporting documentation. For example, photos/scans/recordings of billing methods, on-hold telephone messages, customer surveys, etc.

MARKETING & COMMUNICATIONS
Provide by uploading supporting documentation. For example, photos/video of your business’ facade, workshop reception, customer lounge, customer parking area; or a copy of your marketing plan, etc.

 

BEST TRANSMISSION SPECIALIST (Small Business)
BUSINESS OVERVIEW 0% of total
Provide an overview of your business. You could list location, establishment date, specialisations and number of employees. Your overview can be submitted in written format (100 words or less) or as a video or audio recording (two minutes or less). The Business Overview does not attract a score, but does help the judges learn more about your business and its operations.

Example: ABC Motors was established in 1983 in Swan Hill. It specialises in brake and clutch services, and radiator repairs. Customers include local motorists, along with other automotive businesses, for which we conduct work on a sub-contract basis. The business currently employs seven staff, including a part-time bookkeeper and a second-year apprentice.  (51 words)

0%
BUSINESS MANAGEMENT  –
Leadership and Operational Efficiency
25% of total

During 2018 did you implement, maintain &/or enhance:
1. written workplace policies?
2. workshop equipment?
3. IT hardware &/or software?
4. improved efficiencies through workplace design &/or layout?
5. any continuous improvement strategies?

5%

Explain your business’ development achievements and provide specific examples.
You can expand on any of the above topics or list items like workplace accreditations/certifications or any accomplishments. For example, you achieved a financial milestone, implemented new accounting software, or introduced a more efficient operating system. Your overview can be submitted in written format (200 words or less) or as a video or audio recording (two minutes or less).

Example: ABC Motors keeps written policies on staff inductions, workplace behavior and social media use. Staff expectations, such as working hours, comfort breaks and good customer service are posted in the staff kitchen and are emailed to new staff members. We recently changed the floorplan to ensure safer vehicle movement and a more efficient workflow. Our new accounting system saves three hours per week, which allows our bookkeeper to also perform some secretarial services. Our second-year apprentice recently won a World Skills award for mechanical repair.  (85 words)

20%
WORKPLACE PRACTICES  –
Safety, Environment & Training
25% of total

During 2018 did your business provide, maintain &/or improve on:
1. access to written workplace safety policies and procedures?
2. a consultative mechanism for a system allowing employees to voice health and safety matters?
3. training on plant, equipment and systems of work?
4. an emergency management plan, equipment and training?
5. a policy regarding sustainable practices in order to minimise the risk to the environment?

5%

Explain your business’ workplace practices and provide specific examples.
You can expand on any of the above topics or list items like staff accomplishments, the maintenance of a safe and organised workshop, or any training undertaken. For example, provision of first aid training, designated no-go areas, health and safety policies and briefings, provision of spill kits, recycled water, or solar panels. Your overview can be submitted in written format (200 words or less) or as a video or audio recording (two minutes or less).

Example: ABC Motors has clear expectations of staff and customers concerning workplace safety. A detailed safety handbook is given to each new employee and a hardcopy is available in the staff kitchen. We have two staff trained in first aid by St John Ambulance and they receive refresher courses every 12 months. We recently purchased a new hoist and all staff members received training on its safe operation. ABC Motors has a fully equipped first aid kit and maintained fire extinguisher, and we have solar panels and use recycled water when washing customer vehicles.  (93 words)

20%
CUSTOMER SERVICE  –
Acquisition, Retention & Experience
25% of total

During 2018 did your business:
1. execute a customer attraction &/or retention strategy?
2. provide itemised and transparent billing &/or customer advice?
3. provide collected customer feedback to staff?
4. have a customer complaint process?
5. have a customer friendly reception &/or service area?

5%

Explain how your business delivers superior customer service.
You can expand on any of the above topics or list items like customer retention strategies, complimentary benefits, or a customer loyalty program. For example, the provision of customer pick-up/drop-off services, providing an online booking system, or conducting customer surveys. Your overview can be submitted in written format (200 words or less) or as a video or audio recording (two minutes or less).

Example: ABC Motors has an up-to-date customer database, which grew by 12 percent over the 2018 calendar year, We also have some customers who have been with us for 25 years, We attract new clients by offering referral discounts and every new customer receives 15 percent off their first service. We wash all customer cars for free and put a box of branded mints in their gloveboxes. We respond to all questions on our Facebook page and website within 24 hours and if there is a complaint I call personally to sort out the problem. Our website features a mobile-friendly booking page.  (101 words)

20%
MARKETING & COMMUNICATIONS  –
Presentation, Outreach & Community
25% of total

During 2018 did your business:
1. improve or enhance the presentation of its premises?
2. create, maintain or update a company website?
3. advertise its products &/or services?
4. conduct social media &/or local innovative marketing activities?
5. measure its marketing and communications activities?

5%

Explain your business’ marketing and communications activities and provide specific examples.
You can expand on any of the above topics or list items like communications strategies, marketing collateral, or community-facing activities. For example, conducting customer information nights, writing a newsletter or blog, or providing sponsorships or donations to the local community. Your overview can be submitted in written format (200 words or less) or as a video or audio recording (two minutes or less).

Example: ABC Motors has a written marketing strategy and a dedicated budget that is reviewed each financial year. During 2018 we began writing a blog on our website and Facebook page and we conducted two very successful customer information nights where we demonstrated basic vehicle maintenance and how to change a wheel. ABC Motors sponsored the Swan Hill Giants AFL team for the 2018 season and we provided five ‘free brake safety checks’ for the Swan Hill Primary School raffle. We advertise our service and weekly special in the Swan Hill Gazette.  (91 words)

20%
SUPPORTING DOCUMENTATION

BUSINESS MANAGEMENT
Provide by uploading supporting documentation. For example, copies of policies, workflow plans, certifications, etc.

WORKPLACE PRACTICES
Provide by uploading supporting documentation. For example, photos/scans of manuals, policies or check-lists, etc.

CUSTOMER SERVICE
Provide by uploading supporting documentation. For example, photos/scans/recordings of billing methods, on-hold telephone messages, customer surveys, etc.

MARKETING & COMMUNICATIONS
Provide by uploading supporting documentation. For example, photos/video of your business’ facade, workshop reception, customer lounge, customer parking area; or a copy of your marketing plan, etc.

 

BEST TRANSMISSION SPECIALIST (Large Business)
BUSINESS OVERVIEW 0% of total
Provide an overview of your business. You could list location, establishment date, specialisations and number of employees. Your overview can be submitted in written format (100 words or less) or as a video or audio recording (two minutes or less). The Business Overview does not attract a score, but does help the judges learn more about your business and its operations.

Example: ABC Motors was established in 1983 in Swan Hill. It specialises in brake and clutch services, and radiator repairs. Customers include local motorists, along with other automotive businesses, for which we conduct work on a sub-contract basis. The business currently employs seven staff, including a part-time bookkeeper and a second-year apprentice.  (51 words)

0%
BUSINESS MANAGEMENT  –
Leadership and Operational Efficiency
25% of total

During 2018 did you implement, maintain &/or enhance:
1. written workplace policies?
2. workshop equipment?
3. IT hardware &/or software?
4. improved efficiencies through workplace design &/or layout?
5. any continuous improvement strategies?

5%

Explain your business’ development achievements and provide specific examples.
You can expand on any of the above topics or list items like workplace accreditations/certifications or any accomplishments. For example, you achieved a financial milestone, implemented new accounting software, or introduced a more efficient operating system. Your overview can be submitted in written format (200 words or less) or as a video or audio recording (two minutes or less).

Example: ABC Motors keeps written policies on staff inductions, workplace behavior and social media use. Staff expectations, such as working hours, comfort breaks and good customer service are posted in the staff kitchen and are emailed to new staff members. We recently changed the floorplan to ensure safer vehicle movement and a more efficient workflow. Our new accounting system saves three hours per week, which allows our bookkeeper to also perform some secretarial services. Our second-year apprentice recently won a World Skills award for mechanical repair.  (85 words)

20%
WORKPLACE PRACTICES  –
Safety, Environment & Training
25% of total

During 2018 did your business provide, maintain &/or improve on:
1. access to written workplace safety policies and procedures?
2. a consultative mechanism for a system allowing employees to voice health and safety matters?
3. training on plant, equipment and systems of work?
4. an emergency management plan, equipment and training?
5. a policy regarding sustainable practices in order to minimise the risk to the environment?

5%

Explain your business’ workplace practices and provide specific examples.
You can expand on any of the above topics or list items like staff accomplishments, the maintenance of a safe and organised workshop, or any training undertaken. For example, provision of first aid training, designated no-go areas, health and safety policies and briefings, provision of spill kits, recycled water, or solar panels. Your overview can be submitted in written format (200 words or less) or as a video or audio recording (two minutes or less).

Example: ABC Motors has clear expectations of staff and customers concerning workplace safety. A detailed safety handbook is given to each new employee and a hardcopy is available in the staff kitchen. We have two staff trained in first aid by St John Ambulance and they receive refresher courses every 12 months. We recently purchased a new hoist and all staff members received training on its safe operation. ABC Motors has a fully equipped first aid kit and maintained fire extinguisher, and we have solar panels and use recycled water when washing customer vehicles.  (93 words)

20%
CUSTOMER SERVICE  –
Acquisition, Retention & Experience
25% of total

During 2018 did your business:
1. execute a customer attraction &/or retention strategy?
2. provide itemised and transparent billing &/or customer advice?
3. provide collected customer feedback to staff?
4. have a customer complaint process?
5. have a customer friendly reception &/or service area?

5%

Explain how your business delivers superior customer service.
You can expand on any of the above topics or list items like customer retention strategies, complimentary benefits, or a customer loyalty program. For example, the provision of customer pick-up/drop-off services, providing an online booking system, or conducting customer surveys. Your overview can be submitted in written format (200 words or less) or as a video or audio recording (two minutes or less).

Example: ABC Motors has an up-to-date customer database, which grew by 12 percent over the 2018 calendar year, We also have some customers who have been with us for 25 years, We attract new clients by offering referral discounts and every new customer receives 15 percent off their first service. We wash all customer cars for free and put a box of branded mints in their gloveboxes. We respond to all questions on our Facebook page and website within 24 hours and if there is a complaint I call personally to sort out the problem. Our website features a mobile-friendly booking page.  (101 words)

20%
MARKETING & COMMUNICATIONS  –
Presentation, Outreach & Community
25% of total

During 2018 did your business:
1. improve or enhance the presentation of its premises?
2. create, maintain or update a company website?
3. advertise its products &/or services?
4. conduct social media &/or local innovative marketing activities?
5. measure its marketing and communications activities?

5%

Explain your business’ marketing and communications activities and provide specific examples.
You can expand on any of the above topics or list items like communications strategies, marketing collateral, or community-facing activities. For example, conducting customer information nights, writing a newsletter or blog, or providing sponsorships or donations to the local community. Your overview can be submitted in written format (200 words or less) or as a video or audio recording (two minutes or less).

Example: ABC Motors has a written marketing strategy and a dedicated budget that is reviewed each financial year. During 2018 we began writing a blog on our website and Facebook page and we conducted two very successful customer information nights where we demonstrated basic vehicle maintenance and how to change a wheel. ABC Motors sponsored the Swan Hill Giants AFL team for the 2018 season and we provided five ‘free brake safety checks’ for the Swan Hill Primary School raffle. We advertise our service and weekly special in the Swan Hill Gazette.  (91 words)

20%
SUPPORTING DOCUMENTATION

BUSINESS MANAGEMENT
Provide by uploading supporting documentation. For example, copies of policies, workflow plans, certifications, etc.

WORKPLACE PRACTICES
Provide by uploading supporting documentation. For example, photos/scans of manuals, policies or check-lists, etc.

CUSTOMER SERVICE
Provide by uploading supporting documentation. For example, photos/scans/recordings of billing methods, on-hold telephone messages, customer surveys, etc.

MARKETING & COMMUNICATIONS
Provide by uploading supporting documentation. For example, photos/video of your business’ facade, workshop reception, customer lounge, customer parking area; or a copy of your marketing plan, etc.

 

BEST TYRE DEALER (Small Business)
BUSINESS OVERVIEW 0% of total
Provide an overview of your business. You could list location, establishment date, specialisations and number of employees. Your overview can be submitted in written format (100 words or less) or as a video or audio recording (two minutes or less). The Business Overview does not attract a score, but does help the judges learn more about your business and its operations.

Example: ABC Motors was established in 1983 in Swan Hill. It specialises in brake and clutch services, and radiator repairs. Customers include local motorists, along with other automotive businesses, for which we conduct work on a sub-contract basis. The business currently employs seven staff, including a part-time bookkeeper and a second-year apprentice.  (51 words)

0%
BUSINESS MANAGEMENT  –
Leadership and Operational Efficiency
25% of total

During 2018 did you implement, maintain &/or enhance:
1. written workplace policies?
2. workshop equipment?
3. IT hardware &/or software?
4. improved efficiencies through workplace design &/or layout?
5. any continuous improvement strategies?

5%

Explain your business’ development achievements and provide specific examples.
You can expand on any of the above topics or list items like workplace accreditations/certifications or any accomplishments. For example, you achieved a financial milestone, implemented new accounting software, or introduced a more efficient operating system. Your overview can be submitted in written format (200 words or less) or as a video or audio recording (two minutes or less).

Example: ABC Motors keeps written policies on staff inductions, workplace behavior and social media use. Staff expectations, such as working hours, comfort breaks and good customer service are posted in the staff kitchen and are emailed to new staff members. We recently changed the floorplan to ensure safer vehicle movement and a more efficient workflow. Our new accounting system saves three hours per week, which allows our bookkeeper to also perform some secretarial services. Our second-year apprentice recently won a World Skills award for mechanical repair.  (85 words)

20%
WORKPLACE PRACTICES  –
Safety, Environment & Training
25% of total

During 2018 did your business provide, maintain &/or improve on:
1. access to written workplace safety policies and procedures?
2. a consultative mechanism for a system allowing employees to voice health and safety matters?
3. training on plant, equipment and systems of work?
4. an emergency management plan, equipment and training?
5. a policy regarding sustainable practices in order to minimise the risk to the environment?

5%

Explain your business’ workplace practices and provide specific examples.
You can expand on any of the above topics or list items like staff accomplishments, the maintenance of a safe and organised workshop, or any training undertaken. For example, provision of first aid training, designated no-go areas, health and safety policies and briefings, provision of spill kits, recycled water, or solar panels. Your overview can be submitted in written format (200 words or less) or as a video or audio recording (two minutes or less).

Example: ABC Motors has clear expectations of staff and customers concerning workplace safety. A detailed safety handbook is given to each new employee and a hardcopy is available in the staff kitchen. We have two staff trained in first aid by St John Ambulance and they receive refresher courses every 12 months. We recently purchased a new hoist and all staff members received training on its safe operation. ABC Motors has a fully equipped first aid kit and maintained fire extinguisher, and we have solar panels and use recycled water when washing customer vehicles.  (93 words)

20%
CUSTOMER SERVICE  –
Acquisition, Retention & Experience
25% of total

During 2018 did your business:
1. execute a customer attraction &/or retention strategy?
2. provide itemised and transparent billing &/or customer advice?
3. provide collected customer feedback to staff?
4. have a customer complaint process?
5. have a customer friendly reception &/or service area?

5%

Explain how your business delivers superior customer service.
You can expand on any of the above topics or list items like customer retention strategies, complimentary benefits, or a customer loyalty program. For example, the provision of customer pick-up/drop-off services, providing an online booking system, or conducting customer surveys. Your overview can be submitted in written format (200 words or less) or as a video or audio recording (two minutes or less).

Example: ABC Motors has an up-to-date customer database, which grew by 12 percent over the 2018 calendar year, We also have some customers who have been with us for 25 years, We attract new clients by offering referral discounts and every new customer receives 15 percent off their first service. We wash all customer cars for free and put a box of branded mints in their gloveboxes. We respond to all questions on our Facebook page and website within 24 hours and if there is a complaint I call personally to sort out the problem. Our website features a mobile-friendly booking page.  (101 words)

20%
MARKETING & COMMUNICATIONS  –
Presentation, Outreach & Community
25% of total

During 2018 did your business:
1. improve or enhance the presentation of its premises?
2. create, maintain or update a company website?
3. advertise its products &/or services?
4. conduct social media &/or local innovative marketing activities?
5. measure its marketing and communications activities?

5%

Explain your business’ marketing and communications activities and provide specific examples.
You can expand on any of the above topics or list items like communications strategies, marketing collateral, or community-facing activities. For example, conducting customer information nights, writing a newsletter or blog, or providing sponsorships or donations to the local community. Your overview can be submitted in written format (200 words or less) or as a video or audio recording (two minutes or less).

Example: ABC Motors has a written marketing strategy and a dedicated budget that is reviewed each financial year. During 2018 we began writing a blog on our website and Facebook page and we conducted two very successful customer information nights where we demonstrated basic vehicle maintenance and how to change a wheel. ABC Motors sponsored the Swan Hill Giants AFL team for the 2018 season and we provided five ‘free brake safety checks’ for the Swan Hill Primary School raffle. We advertise our service and weekly special in the Swan Hill Gazette.  (91 words)

20%
SUPPORTING DOCUMENTATION

BUSINESS MANAGEMENT
Provide by uploading supporting documentation. For example, copies of policies, workflow plans, certifications, etc.

WORKPLACE PRACTICES
Provide by uploading supporting documentation. For example, photos/scans of manuals, policies or check-lists, etc.

CUSTOMER SERVICE
Provide by uploading supporting documentation. For example, photos/scans/recordings of billing methods, on-hold telephone messages, customer surveys, etc.

MARKETING & COMMUNICATIONS
Provide by uploading supporting documentation. For example, photos/video of your business’ facade, workshop reception, customer lounge, customer parking area; or a copy of your marketing plan, etc.

 

BEST TYRE DEALER (Large Business)
BUSINESS OVERVIEW 0% of total
Provide an overview of your business. You could list location, establishment date, specialisations and number of employees. Your overview can be submitted in written format (100 words or less) or as a video or audio recording (two minutes or less). The Business Overview does not attract a score, but does help the judges learn more about your business and its operations.

Example: ABC Motors was established in 1983 in Swan Hill. It specialises in brake and clutch services, and radiator repairs. Customers include local motorists, along with other automotive businesses, for which we conduct work on a sub-contract basis. The business currently employs seven staff, including a part-time bookkeeper and a second-year apprentice.  (51 words)

0%
BUSINESS MANAGEMENT  –
Leadership and Operational Efficiency
25% of total

During 2018 did you implement, maintain &/or enhance:
1. written workplace policies?
2. workshop equipment?
3. IT hardware &/or software?
4. improved efficiencies through workplace design &/or layout?
5. any continuous improvement strategies?

5%

Explain your business’ development achievements and provide specific examples.
You can expand on any of the above topics or list items like workplace accreditations/certifications or any accomplishments. For example, you achieved a financial milestone, implemented new accounting software, or introduced a more efficient operating system. Your overview can be submitted in written format (200 words or less) or as a video or audio recording (two minutes or less).

Example: ABC Motors keeps written policies on staff inductions, workplace behavior and social media use. Staff expectations, such as working hours, comfort breaks and good customer service are posted in the staff kitchen and are emailed to new staff members. We recently changed the floorplan to ensure safer vehicle movement and a more efficient workflow. Our new accounting system saves three hours per week, which allows our bookkeeper to also perform some secretarial services. Our second-year apprentice recently won a World Skills award for mechanical repair.  (85 words)

20%
WORKPLACE PRACTICES  –
Safety, Environment & Training
25% of total

During 2018 did your business provide, maintain &/or improve on:
1. access to written workplace safety policies and procedures?
2. a consultative mechanism for a system allowing employees to voice health and safety matters?
3. training on plant, equipment and systems of work?
4. an emergency management plan, equipment and training?
5. a policy regarding sustainable practices in order to minimise the risk to the environment?

5%

Explain your business’ workplace practices and provide specific examples.
You can expand on any of the above topics or list items like staff accomplishments, the maintenance of a safe and organised workshop, or any training undertaken. For example, provision of first aid training, designated no-go areas, health and safety policies and briefings, provision of spill kits, recycled water, or solar panels. Your overview can be submitted in written format (200 words or less) or as a video or audio recording (two minutes or less).

Example: ABC Motors has clear expectations of staff and customers concerning workplace safety. A detailed safety handbook is given to each new employee and a hardcopy is available in the staff kitchen. We have two staff trained in first aid by St John Ambulance and they receive refresher courses every 12 months. We recently purchased a new hoist and all staff members received training on its safe operation. ABC Motors has a fully equipped first aid kit and maintained fire extinguisher, and we have solar panels and use recycled water when washing customer vehicles.  (93 words)

20%
CUSTOMER SERVICE  –
Acquisition, Retention & Experience
25% of total

During 2018 did your business:
1. execute a customer attraction &/or retention strategy?
2. provide itemised and transparent billing &/or customer advice?
3. provide collected customer feedback to staff?
4. have a customer complaint process?
5. have a customer friendly reception &/or service area?

5%

Explain how your business delivers superior customer service.
You can expand on any of the above topics or list items like customer retention strategies, complimentary benefits, or a customer loyalty program. For example, the provision of customer pick-up/drop-off services, providing an online booking system, or conducting customer surveys. Your overview can be submitted in written format (200 words or less) or as a video or audio recording (two minutes or less).

Example: ABC Motors has an up-to-date customer database, which grew by 12 percent over the 2018 calendar year, We also have some customers who have been with us for 25 years, We attract new clients by offering referral discounts and every new customer receives 15 percent off their first service. We wash all customer cars for free and put a box of branded mints in their gloveboxes. We respond to all questions on our Facebook page and website within 24 hours and if there is a complaint I call personally to sort out the problem. Our website features a mobile-friendly booking page.  (101 words)

20%
MARKETING & COMMUNICATIONS  –
Presentation, Outreach & Community
25% of total

During 2018 did your business:
1. improve or enhance the presentation of its premises?
2. create, maintain or update a company website?
3. advertise its products &/or services?
4. conduct social media &/or local innovative marketing activities?
5. measure its marketing and communications activities?

5%

Explain your business’ marketing and communications activities and provide specific examples.
You can expand on any of the above topics or list items like communications strategies, marketing collateral, or community-facing activities. For example, conducting customer information nights, writing a newsletter or blog, or providing sponsorships or donations to the local community. Your overview can be submitted in written format (200 words or less) or as a video or audio recording (two minutes or less).

Example: ABC Motors has a written marketing strategy and a dedicated budget that is reviewed each financial year. During 2018 we began writing a blog on our website and Facebook page and we conducted two very successful customer information nights where we demonstrated basic vehicle maintenance and how to change a wheel. ABC Motors sponsored the Swan Hill Giants AFL team for the 2018 season and we provided five ‘free brake safety checks’ for the Swan Hill Primary School raffle. We advertise our service and weekly special in the Swan Hill Gazette.  (91 words)

20%
SUPPORTING DOCUMENTATION

BUSINESS MANAGEMENT
Provide by uploading supporting documentation. For example, copies of policies, workflow plans, certifications, etc.

WORKPLACE PRACTICES
Provide by uploading supporting documentation. For example, photos/scans of manuals, policies or check-lists, etc.

CUSTOMER SERVICE
Provide by uploading supporting documentation. For example, photos/scans/recordings of billing methods, on-hold telephone messages, customer surveys, etc.

MARKETING & COMMUNICATIONS
Provide by uploading supporting documentation. For example, photos/video of your business’ facade, workshop reception, customer lounge, customer parking area; or a copy of your marketing plan, etc.

 

BEST USED CAR DEALER (Small Business)
BUSINESS OVERVIEW 0% of total
Provide an overview of your business. You could list location, establishment date, specialisations and number of employees. Your overview can be submitted in written format (100 words or less) or as a video or audio recording (two minutes or less). The Business Overview does not attract a score, but does help the judges learn more about your business and its operations.

Example: ABC Motors was established in 1983 in Swan Hill. It specialises in brake and clutch services, and radiator repairs. Customers include local motorists, along with other automotive businesses, for which we conduct work on a sub-contract basis. The business currently employs seven staff, including a part-time bookkeeper and a second-year apprentice.  (51 words)

0%
BUSINESS MANAGEMENT  –
Leadership and Operational Efficiency
25% of total

During 2018 did you implement, maintain &/or enhance:
1. written workplace policies?
2. workshop equipment?
3. IT hardware &/or software?
4. improved efficiencies through workplace design &/or layout?
5. any continuous improvement strategies?

5%

Explain your business’ development achievements and provide specific examples.
You can expand on any of the above topics or list items like workplace accreditations/certifications or any accomplishments. For example, you achieved a financial milestone, implemented new accounting software, or introduced a more efficient operating system. Your overview can be submitted in written format (200 words or less) or as a video or audio recording (two minutes or less).

Example: ABC Motors keeps written policies on staff inductions, workplace behavior and social media use. Staff expectations, such as working hours, comfort breaks and good customer service are posted in the staff kitchen and are emailed to new staff members. We recently changed the floorplan to ensure safer vehicle movement and a more efficient workflow. Our new accounting system saves three hours per week, which allows our bookkeeper to also perform some secretarial services. Our second-year apprentice recently won a World Skills award for mechanical repair.  (85 words)

20%
WORKPLACE PRACTICES  –
Safety, Environment & Training
25% of total

During 2018 did your business provide, maintain &/or improve on:
1. access to written workplace safety policies and procedures?
2. a consultative mechanism for a system allowing employees to voice health and safety matters?
3. training on plant, equipment and systems of work?
4. an emergency management plan, equipment and training?
5. a policy regarding sustainable practices in order to minimise the risk to the environment?

5%

Explain your business’ workplace practices and provide specific examples.
You can expand on any of the above topics or list items like staff accomplishments, the maintenance of a safe and organised workshop, or any training undertaken. For example, provision of first aid training, designated no-go areas, health and safety policies and briefings, provision of spill kits, recycled water, or solar panels. Your overview can be submitted in written format (200 words or less) or as a video or audio recording (two minutes or less).

Example: ABC Motors has clear expectations of staff and customers concerning workplace safety. A detailed safety handbook is given to each new employee and a hardcopy is available in the staff kitchen. We have two staff trained in first aid by St John Ambulance and they receive refresher courses every 12 months. We recently purchased a new hoist and all staff members received training on its safe operation. ABC Motors has a fully equipped first aid kit and maintained fire extinguisher, and we have solar panels and use recycled water when washing customer vehicles.  (93 words)

20%
CUSTOMER SERVICE  –
Acquisition, Retention & Experience
25% of total

During 2018 did your business:
1. execute a customer attraction &/or retention strategy?
2. provide itemised and transparent billing &/or customer advice?
3. provide collected customer feedback to staff?
4. have a customer complaint process?
5. have a customer friendly reception &/or service area?

5%

Explain how your business delivers superior customer service.
You can expand on any of the above topics or list items like customer retention strategies, complimentary benefits, or a customer loyalty program. For example, the provision of customer pick-up/drop-off services, providing an online booking system, or conducting customer surveys. Your overview can be submitted in written format (200 words or less) or as a video or audio recording (two minutes or less).

Example: ABC Motors has an up-to-date customer database, which grew by 12 percent over the 2018 calendar year, We also have some customers who have been with us for 25 years, We attract new clients by offering referral discounts and every new customer receives 15 percent off their first service. We wash all customer cars for free and put a box of branded mints in their gloveboxes. We respond to all questions on our Facebook page and website within 24 hours and if there is a complaint I call personally to sort out the problem. Our website features a mobile-friendly booking page.  (101 words)

20%
MARKETING & COMMUNICATIONS  –
Presentation, Outreach & Community
25% of total

During 2018 did your business:
1. improve or enhance the presentation of its premises?
2. create, maintain or update a company website?
3. advertise its products &/or services?
4. conduct social media &/or local innovative marketing activities?
5. measure its marketing and communications activities?

5%

Explain your business’ marketing and communications activities and provide specific examples.
You can expand on any of the above topics or list items like communications strategies, marketing collateral, or community-facing activities. For example, conducting customer information nights, writing a newsletter or blog, or providing sponsorships or donations to the local community. Your overview can be submitted in written format (200 words or less) or as a video or audio recording (two minutes or less).

Example: ABC Motors has a written marketing strategy and a dedicated budget that is reviewed each financial year. During 2018 we began writing a blog on our website and Facebook page and we conducted two very successful customer information nights where we demonstrated basic vehicle maintenance and how to change a wheel. ABC Motors sponsored the Swan Hill Giants AFL team for the 2018 season and we provided five ‘free brake safety checks’ for the Swan Hill Primary School raffle. We advertise our service and weekly special in the Swan Hill Gazette.  (91 words)

20%
SUPPORTING DOCUMENTATION

BUSINESS MANAGEMENT
Provide by uploading supporting documentation. For example, copies of policies, workflow plans, certifications, etc.

WORKPLACE PRACTICES
Provide by uploading supporting documentation. For example, photos/scans of manuals, policies or check-lists, etc.

CUSTOMER SERVICE
Provide by uploading supporting documentation. For example, photos/scans/recordings of billing methods, on-hold telephone messages, customer surveys, etc.

MARKETING & COMMUNICATIONS
Provide by uploading supporting documentation. For example, photos/video of your business’ facade, workshop reception, customer lounge, customer parking area; or a copy of your marketing plan, etc.

 

BEST USED CAR DEALER (Large Business)
BUSINESS OVERVIEW 0% of total
Provide an overview of your business. You could list location, establishment date, specialisations and number of employees. Your overview can be submitted in written format (100 words or less) or as a video or audio recording (two minutes or less). The Business Overview does not attract a score, but does help the judges learn more about your business and its operations.

Example: ABC Motors was established in 1983 in Swan Hill. It specialises in brake and clutch services, and radiator repairs. Customers include local motorists, along with other automotive businesses, for which we conduct work on a sub-contract basis. The business currently employs seven staff, including a part-time bookkeeper and a second-year apprentice.  (51 words)

0%
BUSINESS MANAGEMENT  –
Leadership and Operational Efficiency
25% of total

During 2018 did you implement, maintain &/or enhance:
1. written workplace policies?
2. workshop equipment?
3. IT hardware &/or software?
4. improved efficiencies through workplace design &/or layout?
5. any continuous improvement strategies?

5%

Explain your business’ development achievements and provide specific examples.
You can expand on any of the above topics or list items like workplace accreditations/certifications or any accomplishments. For example, you achieved a financial milestone, implemented new accounting software, or introduced a more efficient operating system. Your overview can be submitted in written format (200 words or less) or as a video or audio recording (two minutes or less).

Example: ABC Motors keeps written policies on staff inductions, workplace behavior and social media use. Staff expectations, such as working hours, comfort breaks and good customer service are posted in the staff kitchen and are emailed to new staff members. We recently changed the floorplan to ensure safer vehicle movement and a more efficient workflow. Our new accounting system saves three hours per week, which allows our bookkeeper to also perform some secretarial services. Our second-year apprentice recently won a World Skills award for mechanical repair.  (85 words)

20%
WORKPLACE PRACTICES  –
Safety, Environment & Training
25% of total

During 2018 did your business provide, maintain &/or improve on:
1. access to written workplace safety policies and procedures?
2. a consultative mechanism for a system allowing employees to voice health and safety matters?
3. training on plant, equipment and systems of work?
4. an emergency management plan, equipment and training?
5. a policy regarding sustainable practices in order to minimise the risk to the environment?

5%

Explain your business’ workplace practices and provide specific examples.
You can expand on any of the above topics or list items like staff accomplishments, the maintenance of a safe and organised workshop, or any training undertaken. For example, provision of first aid training, designated no-go areas, health and safety policies and briefings, provision of spill kits, recycled water, or solar panels. Your overview can be submitted in written format (200 words or less) or as a video or audio recording (two minutes or less).

Example: ABC Motors has clear expectations of staff and customers concerning workplace safety. A detailed safety handbook is given to each new employee and a hardcopy is available in the staff kitchen. We have two staff trained in first aid by St John Ambulance and they receive refresher courses every 12 months. We recently purchased a new hoist and all staff members received training on its safe operation. ABC Motors has a fully equipped first aid kit and maintained fire extinguisher, and we have solar panels and use recycled water when washing customer vehicles.  (93 words)

20%
CUSTOMER SERVICE  –
Acquisition, Retention & Experience
25% of total

During 2018 did your business:
1. execute a customer attraction &/or retention strategy?
2. provide itemised and transparent billing &/or customer advice?
3. provide collected customer feedback to staff?
4. have a customer complaint process?
5. have a customer friendly reception &/or service area?

5%

Explain how your business delivers superior customer service.
You can expand on any of the above topics or list items like customer retention strategies, complimentary benefits, or a customer loyalty program. For example, the provision of customer pick-up/drop-off services, providing an online booking system, or conducting customer surveys. Your overview can be submitted in written format (200 words or less) or as a video or audio recording (two minutes or less).

Example: ABC Motors has an up-to-date customer database, which grew by 12 percent over the 2018 calendar year, We also have some customers who have been with us for 25 years, We attract new clients by offering referral discounts and every new customer receives 15 percent off their first service. We wash all customer cars for free and put a box of branded mints in their gloveboxes. We respond to all questions on our Facebook page and website within 24 hours and if there is a complaint I call personally to sort out the problem. Our website features a mobile-friendly booking page.  (101 words)

20%
MARKETING & COMMUNICATIONS  –
Presentation, Outreach & Community
25% of total

During 2018 did your business:
1. improve or enhance the presentation of its premises?
2. create, maintain or update a company website?
3. advertise its products &/or services?
4. conduct social media &/or local innovative marketing activities?
5. measure its marketing and communications activities?

5%

Explain your business’ marketing and communications activities and provide specific examples.
You can expand on any of the above topics or list items like communications strategies, marketing collateral, or community-facing activities. For example, conducting customer information nights, writing a newsletter or blog, or providing sponsorships or donations to the local community. Your overview can be submitted in written format (200 words or less) or as a video or audio recording (two minutes or less).

Example: ABC Motors has a written marketing strategy and a dedicated budget that is reviewed each financial year. During 2018 we began writing a blog on our website and Facebook page and we conducted two very successful customer information nights where we demonstrated basic vehicle maintenance and how to change a wheel. ABC Motors sponsored the Swan Hill Giants AFL team for the 2018 season and we provided five ‘free brake safety checks’ for the Swan Hill Primary School raffle. We advertise our service and weekly special in the Swan Hill Gazette.  (91 words)

20%
SUPPORTING DOCUMENTATION

BUSINESS MANAGEMENT
Provide by uploading supporting documentation. For example, copies of policies, workflow plans, certifications, etc.

WORKPLACE PRACTICES
Provide by uploading supporting documentation. For example, photos/scans of manuals, policies or check-lists, etc.

CUSTOMER SERVICE
Provide by uploading supporting documentation. For example, photos/scans/recordings of billing methods, on-hold telephone messages, customer surveys, etc.

MARKETING & COMMUNICATIONS
Provide by uploading supporting documentation. For example, photos/video of your business’ facade, workshop reception, customer lounge, customer parking area; or a copy of your marketing plan, etc.

 

Supplementary Awards

BEST BUSINESS WOMAN IN AUTOMOTIVE

 

ABOUT THIS AWARD
Celebrating women who do business in automotive

In 2019, we will recognise the most outstanding women in the automotive industry by introducing the new VACC Industry Award Category – Best Business Woman in Automotive.

In conjunction with the Women in Automotive (WinA) network, VACC want to recognise outstanding automotive women. Many of the most successful women in business have one thing in common – they are mavericks who use their own unique business approach to redefine the status quo. By undoing traditional approaches to business, they are setting examples to inspire others. This award has been created to honour women who possess vision, innovation, entrepreneurial drive, leadership, individuality and tenacity with the ultimate goal being to present role models for other women in automotive to aspire to – we want to empower more women to become mavericks and to thrive in this ever-competitive automotive industry.

Women in leadership, who are transforming the way we do business, deserve to be recognised so we encourage you to nominate an outstanding business woman today, or even better nominate yourself. So, Apply Today.

This category is proudly sponsored by WinA, whose mandate is to support and raise the profile of women working in the automotive industry, to help progress their careers and business ideas, and build a support network of like-minded people to learn, grow and connect with.


Award nominee does not have to be the primary holder of the VACC membership, however they must be either an owner, co-owner, partner, director or senior staff member who is a full time equivalent (employee) or part-time employee of the VACC member business. The person entering the application online via this VIA portal must be the registered primary VACC membership holder.

Submissions to all categories entered must relate to activities undertaken between 1 January – 31 December 2018.

A total of four (4) maximum applications for 4 different women within a member business can be made for this specific Award Category.

There will be a total of one (1) award presented to 1 winner in this Award Category.

SECTION 1 –
Nominee and Business Overview
10% of total

In 300 words or less, we’d like to know about the person being nominated and the business.
(If the person nominated is the VACC Primary Membership Holder who is writing this application, then please write about yourself in the first person).

In your overview you should include:
–  The nominee’s role
–  The nature/purpose of the business
–  Core products &/or services of the business
–  Specialisations
–  Business philosophy
–  Business location
–  Establishment date/number of years in operation
–  Total number of FTE (Full Time Equivalent) employees
–  What does the business do and why does it matter?
–  Target markets/who is the client base?
–  How does the business service its market?
–  How is the business doing things differently compared to similar businesses?

(Your overview can be submitted in written format or as a video or audio recording of three minutes or less).

SECTION 2 –
Skills, Behaviours & Personal Impact
30% of total

In 300 words or less, we’d like to know the nominee and the impact they personally are having within the business.
(If the person nominated is the VACC Primary Membership Holder who is writing this application, then please write about yourself in the first person).

In your answer you should include:
–  Describe how their business management skills has driven and shaped the business, services and/or products? Provide an example to illustrate this.
–  What is their level of influence in the business?
–  What special expertise do they bring to the business?
–  What is the most significant change they have brought about in the business and what has been the impact?
–  How do they approach challenges in the business? Provide an example to illustrate how they overcame a roadblock to achieve success.

SECTION 3  –
Vision, Strategy & Innovation
30% of total

In 300 words or less, we’d like to get an understanding of where the nominee is heading in the future and how they’re planning to get there.
(If the person nominated is the VACC Primary Membership Holder who is writing this application, then please write about yourself in the first person).

In your answer you should include:
–  What innovations have they done/brought onto the market successfully? How has this impacted the market to make change/disrupt the market?
–  How do they take advantage of technology to do business differently? How does it change the business?
–  How do they see technology changing in the business in the next two years?
–  How adaptable in today’s market are they and the business?
–  What resources or experience do they call upon to ensure their success?
–  What goals have they achieved?
–  What contribution do they make on a daily/monthly/yearly basis to make the business competitive and successful?
–  Describe what they do to be a role model for other businesswomen.

SECTION 4  –
Leadership & Inspiring Others
30% of total

In 300 words or less, we’d like to understand the nominee’s leadership style and personal values.
(If the person nominated is the VACC Primary Membership Holder who is writing this application, then please write about yourself in the first person).

In your answer you should include:
–  What are the most important values they demonstrate as a leader? How does their personal values reflect in their leadership style? Give an example of these in practice.
–  What’s been the greatest test of their leadership and how did they overcome it?
–  How do they maintain the team’s daily motivation and inspiration despite obstacles and setbacks?
–  How do they actively encourage diversity of thought in the business?

SUPPORTING DOCUMENTATION

PHOTOS
Provide by uploading supporting documentation. For example, photos of the business, the person, their work etc.

VIDEOS
Provide by uploading supporting documentation. For example, videos of the business, the person, their work, testimonials etc.

DOCUMENTATION
Provide by uploading supporting documentation. For example, any other sources of documentation that will support your application.

 

BEST RESTORATION PROJECT (BODY, MECHANICAL, OVERALL)

 

ABOUT THIS AWARD
This award category reflects restoration projects through which an individual has applied high levels of problem solving, innovation and skill in the pursuit of their restoration program. This can be a personal or workshop project but must have a significant proportion of the restoration work undertaken by the person &/or company who is the primary holder of the VACC membership. The rarity, value and cache of the vehicle will not automatically prioritise merit, or unfairly influence the outcome.

This category may include substantial restoration contributions to the vehicle body, or engine or overall. It does not have to focus on the total vehicle restoration, but can do so.

Given the broad range and type of vehicle restoration projects in automotive, the award will be judged through a portfolio approach. Participants must provide a description and chronological diary through which the restoration project progressed.

Members can apply for a maximum total of two (2) Best Restoration Project awards which can be for the same or different vehicles. A separate submission must be made for each entry. If applying for two awards within this category, then this will make up the maximum amount of Supplementary Awards members are permitted to apply for.

All submissions must meet the criteria by answering the criteria in written format and also submitting supporting evidence of the vehicle from pre-restoration and throughout its progression of the restoration phase to the completed phase. Evidence to be provided in the form of documents, photos and/or video footage (up to 5 minutes in length).

SECTION 1  –
Project Overview / Background
0% of total

In 500 words or less, describe in chronological order the background to this restoration project, include the history of the vehicle/machinery if you are aware of it.

0%
SECTION 2  –
Original Condition vs End Result
30% of total

Original condition of the restoration project vs the end result.
In 500 words or less, describe how bad was the original vehicle/machinery?

30%
SECTION 3  –
Level of Skill
30% of total

Level of skill application in the restoration.
In 500 words or less, describe what specialist skills were required for repair or the remaking of parts?

30%
SECTION 4  –
Level of Technical Difficulty
20% of total

Level of technical difficulty that had to be overcome.
In 500 words or less, describe what, if any, research was required to find out about the vehicle/machinery?
What were the sourcing challenges?

20%
SECTION 5  –
Project Outcome
20% of total

Advise on the project outcome.
In 500 words or less, describe to what degree does the vehicle/machinery reflect the original build?
What is the final outcome of the project?
Any other details you would like to advise?

20%
SUPPORTING DOCUMENTATION

PHOTOS
Provide by uploading supporting photo files or links to photo albums. For example, before, during and after photos.

VIDEOS
Provide by uploading supporting video files or links to video files on YouTube, Vimeo etc. For example, before, during and after video footage.

DOCUMENTATION
Provide by uploading supporting documentation. For example, drawings, project plans, budgets, research, any other sources of documentation.

ARTICLES
Provide by uploading copies of articles or links to articles, publications, editorial etc online that has been published about your restoration project.

 

UNSUNG HERO AWARD

 

ABOUT THIS AWARD
Nominated candidates will have supported the achievement of outstanding tangible results within the business, will be a role model for their peers, a champion of best practice and customer service and be working in the business on a daily basis. They will demonstrate an outstanding level of commitment to getting the job done and the team will depend on their contribution.

Candidates are either the primary VACC membership holder, or an employee of the VACC member company. The person entering the application online via this VIA portal must be the registered primary VACC membership holder.

There will be a total of 2 awards presented to 2 winners in this Award Category (in no particular order).

SECTION 1 –
Business Overview

In 200 words or less:
Provide an overview of your business. You could list location, establishment date, specialisations and number of employees. Your overview can be submitted in written format (100 words or less) or as a video or audio recording (two minutes or less). The Business Overview does not attract a score, but does help the judges learn more about your business and its operations.

Example: ABC Motors was established in 1983 in Swan Hill. It specialises in brake and clutch services, and radiator repairs. Customers include local motorists, along with other automotive businesses, for which we conduct work on a sub-contract basis. The business currently employs seven staff, including a part-time bookkeeper and a second-year apprentice.  (51 words)

SECTION 2 –
Description of Person

In 100 words or less:
Provide a description of the role, person and their career to date?

SECTION 3  –
Qualities of Person

In 250 words or less:
Outlines the qualities of the person that set them apart from colleagues

SECTION 4  –
Examples of Behaviour

In 250 words or less:
Provide examples of of the person’s behaviours and their contributions that have made a difference

SECTION 5  –
Summary

In 100 words or less:
Provide a summary statement as to why you believe they should win this award.

SUPPORTING DOCUMENTATION

PHOTOS
Provide by uploading supporting documentation. For example, photos of your business, the person, their work etc.

VIDEOS
Provide by uploading supporting documentation. For example, videos of your business, the person, their work, testimonials etc.

DOCUMENTATION
Provide by uploading supporting documentation. For example, any other sources of documentation that will support your application.

 

YOUNG ENTREPRENEUR OF THE YEAR

 

ABOUT THIS AWARD
The Young Entrepreneur of the Year Award recognises and celebrates the spirit and contribution of exceptional young business talent in the automotive industry. They may be the up-and-coming talent of tomorrow, they may be the individuals who challenge orthodox methods and create new markets for goods and services in our industry, they may be positively disrupting the way we do business and help enhance the automotive industry’s path into the future within this country.

This category award provides a platform for emerging young business owners to show the industry how they have built a thriving business, delivered innovation or have an idea that will change lives or change how things are done within their field. The VACC Young Entrepreneur Award is also the most direct way to put yourself and your business or brand before a national audience.

This award will encourage ambition, empower confidence and inspire the youth of today to join automotive and become leaders in our industry now and into the future.

Candidates registering for this award must be the primary VACC membership holder, owner of the business and between the age of 16-35 years (inclusive) during the qualifying period of 01/01/18-31/12/18.

There will be a total of one (1) award presented to 1 winner in this Award Category.

SECTION 1 –
Business Overview

In 300 words or less:
We’d like to know your business and understand what it does. In your business overview you can include:

–  Location
–  Establishment date / number of years in operation
–  Specialisations
–  Total number of FTE (Full Time Equivalent) employees
–  What is the purpose of your business?
–  Business philosophy
–  How is your business doing things differently compared to similar businesses?

(Your overview can be submitted in written format or as a video or audio recording of up to two minutes or less).

SECTION 2 –
Skills, Behaviours & Personal Impact

In 300 words or less:
Let’s get to know you and the impact you personally are having within the business.

–  Describe how your entrepreneurship has driven and shaped your business, services and/or products? Provide an example to illustrate this.
–  What is your level of influence in the business?
–  What special skills do you bring to the business?
–  What is the most significant change you have brought about in the business and what has been the impact?
–  How do you approach challenges in the business? Provide an example to illustrate how you overcame a roadblock to achieve success.

SECTION 3  –
Vision, Strategy & Innovation

In 300 words or less:
We’d like to get an understanding of where you are heading in the future and how you’re planning to get there.

–  What is the vision of your business and how do you bring it to life in your role?
–  What innovations have you done/brought onto the market successfully? How has this impacted the market to make change/disrupt the market?
–  How has technology helped your business? (consider things like mobilising your workforce, reaching new customers, protecting your customers’ data and your business information). Give an example to illustrate this.
–  What strategies do you employ to ensure the long-term financial viability of your business?
–  Describe your strategies to mitigate risk. Provide an example to illustrate your answer.
– What customer need or problem is your business solving, and what is your solution and value proposition?

SECTION 4  –
Leadership & Inspiring Others

In 300 words or less:
We’d like to understand your leadership style and personal values.

–  How does your personal values reflect in your leadership style?
–  What’s been the greatest test of your leadership and how did you overcome it?
–  Have you invested time &/or money &/or energy in developing others to build your business capability for future success?
–  How do you maintain the team’s daily motivation and inspiration despite obstacles and setbacks?

SUPPORTING DOCUMENTATION

PHOTOS
Provide by uploading supporting documentation. For example, photos of your business, the person, their work etc.

VIDEOS
Provide by uploading supporting documentation. For example, videos of your business, the person, their work, testimonials etc.

DOCUMENTATION
Provide by uploading supporting documentation. For example, any other sources of documentation that will support your application.

 

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